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Clinical Services Manager

3 months ago

Edmonton, Canada Edmonton West Primary Care Network Full time

**Employment type**: Temporary, Full-time (1.0 FTE)
- Up to 18-month contract (June 2024- December 2025)_

**Location**:
Edmonton West Primary Care Network (Central Office)
Suite 124, Meadowlark Health and Shopping Centre
156 Street & 87 Avenue, Edmonton, AB T5R 5W9

**Job Posting ID**: MCS0603

**Objective**: The Manager of Clinical Services plays a critical leadership role in managing our programs by supporting, coaching and mentoring interdisciplinary staff and infusing them with the knowledge and enthusiasm required to provide excellent primary care to our patients.

The MCS has a key role in the engagement of our physician members and clinics supporting progression of their quality action plan initiatives and resourcing requirements of our decentralized staff; managing, supporting and reviewing our central programs including staffing, and to support, coach and mentor clinical staff to infuse them with the knowledge and enthusiasm required to provide excellent primary care to our patients.

**ABOUT THE EDMONTON WEST PRIMARY CARE NETWORK**:
With a mission to support family physicians in improving primary care through relationships, collaboration and innovation, Primary Care Networks (PCN) are groups of family doctors who work with other health professionals to coordinate the comprehensive delivery of primary care services for their patients. Our team of health professionals include Nurses, Dieticians, Pharmacists, Behavioural Health Consultants, Social Workers and Exercise Specialists who collaborate to provide comprehensive primary care services for the community.

To better support our programs, patients and employees, ourunified Leadership team:

- Is passionate about the interdisciplinary care model.
- Wants to work in a small yet mighty organization, where you are not just a number, and you have the ability to impact real change in healthcare delivery in the local community.
- Is innovative by nature and wants to give their input into program design and delivery in order to improve the lives of patients.
- Are leaders who bring forward recommendations, facilitate positive change and continuous improvement.
- Acknowledge our vision and mission and see how a preventative focus on wellness in primary care creates on-going relationships that positively impact patients for their entire lives.

**Qualifications**:

- Diploma or bachelor’s degree in nursing is required.
- Minimum of five years of experience in a clinical, patient-facing role.
- Previous people or program management experience is preferred.
- Professional development in at least one area including project management, quality improvement (i.e. Lean Six Sigma) and/or change management (i.e. PROSCI) is an asset.

**Primary Duties and Responsibilities**:

- Employee Engagement and Development
- Decentralized Program Management
- Development and Maintenance of Policies and Standard Operating Procedures
- Supporting in Physician and Clinic Engagement
- Education
- Community Engagement
- Quality Improvement

**Applications**:
**Job Types**: Full-time, Fixed term contract
Contract length: 18 months

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Edmonton, AB T5R 5W9