Intermediate Technical Support Analyst

3 days ago

Burlington, Canada Harbourfront Wealth Management Full time

**Intermediate Technical Support Analyst
- Job Description**

**Who we are**:
Harbourfront Wealth Management Inc. is a dynamic industry leader specializing in financial services and wealth management. We are a fast-growing employee-owned firm and IIROC registered securities dealer. The firm provides financial services and holistic wealth management solutions for mid to high-net-worth individuals. At Harbourfront Wealth Management, our core values start with the belief that **great people make great companies. ** Our head office are in downtown Vancouver and Burlington Ontario, with over 20 branches across Canada.

**Career opportunity**:
**Key responsibilities**

As an Intermediate Technical Application Support Analyst, you will be responsible for supporting Level 1, 2 and Level 3 technical support to our teams, head office and branch staff. As we are a smaller technology team, all technology team members work on support requests, projects and ongoing firm operations. Key responsibilities are but not limited to:

- Manage and respond to a queue of support inquiries and requests within agreed SLA time, prioritized based on the urgency and importance of the issues.
- Provide software technical support for any staff member(s) in need of additional technical expertise including, but not limited to, the operations of:

- Office 365
- Assorted platforms and toolsets.
- Work with the other members of the technology team to maintain and improve the firm’s cybersecurity posture, policies and toolsets.
- Troubleshoot reported issues; investigate and analyze the root cause of the reported issues and provide timely issue resolution.
- Identify and document opportunities for improvement and contribute to the company and technology departments education Centre.
- When required, provide remote technical support for software installation and software upgrades.
- Establish and maintain user accounts and permissions for file and systems access.
- Provide hardware support for any staff or branch member(s) in need of additional technical expertise as it pertains to:

- Workstations and/or laptops;
- Networked printers and/or photocopiers of various makes/models; and
- Core network hardware. (Ubiquity, SonicWALL, Cisco, etc.)
- Collaborate with other Departments to liaise and maintain positive working relationships with external service providers.
- Work on or manage an assortment of exciting projects as assigned by the CTO.
- Post-secondary degree/diploma in Computer Science or a related field and/or an equivalent combination of education, training, and relevant experience
- 4+ years as an IT Technician or related Technical Support Experience
- 3+ years of Experience with IIS, SQL, Azure, Office 365, Active Directory and SharePoint
- 4+ years of previous experience with medium size/multi-purpose network systems
- Experience in administration and management of Microsoft365 including Azure, SharePoint, Security Tools, Intune, OneDrive and Teams.
- 1+ years of Experience in configuring and using Azure Subscriptions, Azure App Service, Azure Web Jobs, Azure Storage, and Azure VMs.
- Proficient troubleshooting for issues with Software Installation, Configuration, and Upgrades.
- Excellent verbal and written communication skills
- Strong interpersonal skills.
- Strong work ethic with a team-first mindset
- Demonstrated ability to learn, results driven.
- Strong analytical, problem-solving, and organizational skills
- Relevant experience in the Wealth Management industry an asset
- ITIL Certification or experience an asset
- Microsoft Certification an asset
- Experience with Virtualization technology (Hyper-V / Virtual Box / VMware)

**Why it is great to work at Harbourfront**:

- Harbourfront offers our team members a dynamic and collaborative environment. In addition to a competitive base salary, we provide:

- Opportunities for personal growth and development, including mentorship and ongoing education
- A generous vacation allotment
- A competitive compensation and comprehensive benefits package
- A supportive, engaging, tight-knit culture
- Flexible hybrid work arrangements.

**Harbourfront Culture Principles**:

- We respond quickly and effectively to changes in the marketplace and seize new opportunities.
- We trust each other and work in unison towards a common objective.
- We prioritize clients’ needs.
- We are encouraged to act, have a bias for urgency, a focus on solutions and are proud of our results.
- We pioneer novel products and services.
- We consistently act honestly and ethically.
- We are rewarded for our results and development opportunities exist for all employees.
- We treat each other with dignity and kindness.
- We hold ourselves and each other accountable and say what needs to be said in a timely and respectful manner.

**Diversity and Inclusion**

Diversity is an important value to us. We are committed to providing equal opportunities in employment and to providing a workplace which is free from discrim

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