Driver/swamper, Food Services

2 weeks ago

Edmonton, Canada Bissell Centre Full time

**WHO WE ARE**
- Are you a _**Driver/Swamper,**_ _**Food Services **_Professional looking to make an impact in your community? Do you have endless optimism, ready to move and create change in the community? Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust. Our community comes from all walks of life and so do we._
- Through our programs we work to empower people from meeting their own basic daily needs to having sustainable livelihoods, secure housing, and feeling hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision._

Currently, Bissell Centre is looking for an individual wanting to join the **Food Services **team. Are you ready to be our **Driver/Swamper **and make an impact in our community?

**ABOUT THE ROLE**

The Driver/Swamper, Community Meals & Food Services, is responsible for representing the Bissell Centre brand as they will be expected to operate an agency branded vehicle and frequently interact with donors and customers at delivery and pick-up locations designated by the Head Chef. This position requires a strong focus on safety and customer service alongside the ability to work independently and problem solve in the field.

**NOTE: THIS IS A CASUAL POSITION.**

**Duties and Responsibilities**

**Ambassadorship**
- Model the values of Bissell Centre and communicate these principles in a clear and compelling fashion both internally and externally. Translate agency values into Food Services culture and everyday activities to foster a welcoming and engaging working environment.
- Mission focused and driven to provide services and food security for our community participants.

**Kitchen Operations, Customer Service and Maintenance**
- Pick-up and deliver a wide variety of goods and materials to different addresses using an agency provided delivery vehicle and equipment.
- Follow routes and time schedule by using the most efficient routes possible.
- Foster and maintain strong, positive relationships with community participants, staff and volunteers, donors, and customers.
- Frequent loading and unloading of various weights of donations and materials from the agency vehicle.
- Maintain cleanliness and presentation of the agency vehicle at all times.
- Operate the agency vehicle and equipment while abiding by all agency/roadway rules and regulations while driving in a safe and professional manner.
- Frequent trips to the Edmonton Food Bank and donor partners in and around the Edmonton region.
- Complete daily routine maintenance checks on the agency vehicle including but not limited to inspection of tire pressure, perimeter check, lighting, vehicle box and doors and fluid levels (gas, oil, transmission, radiator, etc.). The expectation is that all maintenance issues are reported to the Head Chef immediately so that scheduled repairs can be executed.
- Show empathy and the ability to communicate with and support individuals experiencing mental health, addictions, chronic illness, houselessness, poverty, and related challenges. Able to respond appropriately to intense situations, provide conflict resolution and work directly with individuals with barriers.

**General and Administrative**
- Support agency policies and procedures, including reporting of staff concerns, safety issues and critical incidents.
- Participate in probationary and annual performance evaluations.
- Attend scheduled staff meetings, training sessions and performance check-ins.
- Participate in routine morning team rallies with kitchen staff prior to operating business hours.
- Adhere to all Health and Safety and Loss Prevention policies and procedures to ensure the safety and security of staff, customers, and community participants.
- Perform other duties as required that may not be listed in the formal job description or as assigned by the Head Chef.

**Qualifications**

**Formal Education and Experience**
- High School Diploma or equivalent.
- Relevant work experience including a minimum of 1+ years in a driver/swamper position.
- Class 5 License, 3 Year Driver’s Abstract, Proof of Vehicle Liability Insurance and Registration is a non-negotiable for this position and must be provided prior to date of hire.

**Sector Knowledge**
- Familiarity with issues of poverty and Edmonton’s urban core is considered an asset.
- Familiarity with the non-profit industry and/or non-profit food services operations is considered an asset.

**Values**
- Personal commitment to Bissell Centre’s Mission, Vision and Core Values.
- Commitment to maintaining integrity and confidentiality related to Bissell Centre.

**Working Conditions**

This position works closely with community participants who are experiencing complex life situations. As such, this pos

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