Guest Service Representative/night Auditor

7 months ago

Kenora, Canada Comfort Inn Kenora - InnVest Hotels Full time

**THE OPPORTUNITY**:
GUEST SERVICE REPRESENTATIVE / NIGHT AUDITOR

REPORTS TO GENERAL MANAGER

**THE COMPANY**:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

**THE ROLE**:
The Guest Service Representative position is generally responsible for representing the hotel to the guest throughout all stages of a guest’s stay.

In addition to the above, the Night Audit position is generally responsible for the reconciliation and completion of all daily transactions.

**ACTIVITIES**:
The duties and responsibilities for the Guest Service Representative/Night Auditor include, but are not limited to the following:

- Create a welcoming environment for guests.
- Register guests and assign rooms, accommodating special requests whenever possible.
- Complete pre-registration and blocking of rooms for reservations/guest arrival.
- Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
- Understand room status and room status tracking.
- Know room locations, types of rooms available, and room rates.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.
- Process guest check-outs.
- Post and file all charges to guest, master, and city ledger accounts.
- Work closely with all hotel departments to improve service delivery and efficiency.
- Use proper telephone etiquette.
- Coordinate guestroom maintenance work with the engineering and maintenance division.
- Report any unusual occurrences or requests to the manager or supervisor.
- Register guests into their guest rooms as per reservations & check out guests and settles accounts; collect and verify payments - cash, debit, and credit and maintain a float.
- Post guest charges, compute guest bills, collect payments and make changes for hotel guests following all cash handling procedures as required by Hotel.
- posting balances to all guest rooms and closing out the day's transactions; running accounts receivable reports; providing next-day reports to the Front Office, Executive Office, and other departments as required.
- Verify and balance daily charges for all departments to customer folios, master accounts, and house accounts; make corrections as needed to ensure required documentation is obtained.
- Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions.
- Audit all income postings and charges.
- Record and balance staff and house charges.
- Prepare and transmit credit card deposits.
- Process city ledger work to accounting.
- Know all safety and emergency procedures, and is aware of accident prevention policies.
- Ensure the work environment is tidy and well organized at all times (lobby).
- Adhere to all health and safety guidelines and standards.

**COMPETENCIES WE ARE SEEKING**:

- Excellent communication skills in English
- Must be able to speak, read, write, and understand the primary language(s) used in the workplace
- Excellent organizational, interpersonal, and administrative skills
- Proficient or familiar with computerized systems
- Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
- Present a high degree of professional work ethic and image
- High school graduate or equ

  • Guest Service Representative

    6 months ago

    Kenora, Canada InnVest Hotels-Comfort Inn Kenora Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on collaboration. A nimble team...

  • Guest Service Representative

    7 months ago

    Kenora, Canada Comfort Inn Kenora - InnVest Hotels Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on collaboration. A nimble team...

  • Hotel Night Auditor

    2 days ago

    Kenora, Canada Kenora Travelodge Full time

    Education: Secondary (high) school graduation certificate - Experience: Experience an asset - **Tasks**: - Register arriving guests and assign rooms - Resolve complaints and claims - Process group arrivals and departures - Take, cancel and change room reservations - Provide general information about points of interest in the area - Process guests'...

  • hotel night auditor

    3 months ago

    Kenora, Canada Kenora Travelodge Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksRegister arriving guests and assign roomsResolve complaints and claims Process group arrivals and departuresTake, cancel and change room reservationsProvide general information about points of interest in the areaProcess guests' departures, calculate charges and receive...

  • hotel night auditor

    3 months ago

    Kenora, Canada Kenora Travelodge Full time

    Education: Secondary (high) school graduation certificateExperience: Experience an assetTasksRegister arriving guests and assign roomsResolve complaints and claims Process group arrivals and departuresTake, cancel and change room reservationsProvide general information about points of interest in the areaProcess guests' departures, calculate charges and...

  • Customer Service Representative

    6 months ago

    Kenora, Canada The Dufresne Group Full time

    Customer Service Representative Full Time Career Opportunity Dufresne Furniture and Appliances is currently seeking a Full Time Customer Service Representative for our Kenora store located at 1077 Railway Street. As a Customer Service Representative, you will support our guests in store and through the after sales experience. Dufresne Furniture and...

  • Assistant General Manager

    1 month ago

    Kenora, Canada InnVest Hotels-Comfort Inn Kenora Full time

    **THE OPPORTUNITY**: ASSISTANT GENERAL MANAGER REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what they do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on...

  • Assistant General Manager

    1 month ago

    Kenora, Canada Comfort Inn Kenora Full time

    THE OPPORTUNITY: ASSISTANT GENERAL MANAGER REPORTS TO GENERAL MANAGER THE COMPANY: With 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making...

  • Housekeeping Room Attendant

    6 months ago

    Kenora, Canada Comfort Inn Kenora - InnVest Hotels Full time

    **THE OPPORTUNITY**: HOUSEKEEPING ROOM ATTENDANT REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on...

  • Customer Service Representative

    3 months ago

    Kenora, Canada LCBO Full time

    Location Address: 546 Park Street, Kenora Number of Openings: 1 Salary / Pay: $17.85/hour Job Posting Description: Do you make an impact on the people you meet? Do you have a charismatic personality, and love engaging with people, both customers and colleagues? If this sounds familiar, then we’d love to have you on our team! A team where your...

  • Housekeeping Room Attendant

    7 months ago

    Kenora, Canada Clarion Lakeside Inn & Conference Centre Full time

    **Job Category**: Housekeeping **Location**: Kenora, ONT, Canada **Position Type**: Non-Management ***: Respond promptly to the guest requests and other departments. Fill room attendant cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring its vacancy or seek guest permission...

  • Customer Service Representative

    3 months ago

    Kenora, Canada Enterprise Mobility Full time

    **Overview**: Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our...

  • Server

    7 months ago

    Kenora, Canada Travelodge Kenora Full time

    **Summary of Responsibilities**: Responsibilities include but are not limited to: - Anticipate guests' needs while providing information on food and beverage selections - Take orders and deliver food and beverage items in a prompt and professional manner - Maintain knowledge of all food and beverage items in order to assist guests with menu selections -...

  • Route Service Representative

    3 months ago

    Kenora, Canada Chipman Laundry Full time

    Chipman Laundry is a fast-growing diverse company offering a plethora of services ranging from linen, uniform and floor mat rental to residential and light commercial laundry service, janitorial, property management & maintenance as well as a self-serve laundromat in Kenora Ontario. We have an immediate opportunity for a permanent Route Service...

  • Customer Service Representative

    4 months ago

    Kenora, Canada Enterprise Holdings Full time

    Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our...

  • Food Service Sales Representative

    7 months ago

    Kenora, Canada PepsiCo Full time

    Overview Are you ready to embark on an exhilarating journey in the world of food and beverages? We are seeking a creative, passionate, and driven individual to join our team as a Food Service Representative. As a Food Service Representative for our beverage business, you will have the opportunity to work with our brands like Pepsi, Bubly, Gatorade,...

  • Tim Hortons Team Member

    3 months ago

    Kenora, Canada Tim Hortons Full time

    We are looking for energetic Team Members who love interacting with both our loyal regulars and new guests. Growing our Team with efficient, effective and goal oriented individuals is our mission. There will be opportunity for growth within our company to those who strive for greatness. **HIRING FOR ALL POSITIONS** **What you'll do**: Greet and welcome...

  • Food Service Supervisor

    7 months ago

    Kenora, Canada Tim Hortons | Fort Frances Coffee Ltd. Full time

    Tim Hortons in Fort Frances, Ontario is currently looking for a Full-time Supervisor with Previous Customer service Experience with open availability. The Tim Hortons Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest...

  • Holiday Customer Service Representative

    3 months ago

    Kenora, Canada LCBO Full time

    Location Address: 546 Park Street, Kenora Salary / Pay: $19.82/hour Job Posting Description: At the LCBO, we always have the right spirit! Do you? We have an immediate need to hire great people with an engaging personality, who are passionate about delivering an extraordinary customer experience, for each of our retail locations throughout the province...

  • General Manager

    3 months ago

    Kenora, Canada Comfort Inn Kenora Full time

    **THE OPPORTUNITY**: GENERAL MANAGER REPORTS TO REGIONAL DIRECTOR OF OPERATIONS **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what they do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on...