Service Advisor

2 months ago


Huntsville, Canada Festing Toyota Full time

**Festing Toyota **is always looking for new talent and currently has an opening for a Parts and Service Advisor to complete our service team.

We're looking for a flexible team player to complete our roster so that we're ready to go when our new state of the art facility is completed in 2025.

**Responsibilities and Duties**
- Greet all customers promptly or acknowledge their presence when working with another customer.
- Assist customers with parts or service requests.
- Complete a walk-around inspection and obtain an accurate odometer reading prior to writing up the repair order.
- Relay repair instructions to the technicians with as much detail as possible.
- Obtain customer’s signature or documented approval on all repair orders.
- Provide quotes and/or estimates for labour and parts for technician recommended services.
- Manage customer expectations before, during and after the vehicle's repair and provide status updates throughout the day.
- Explain the details of the work order to reassure customers of work completed during the cash out process.
- Verify all repair orders to ensure work has been completed and invoiced correctly prior to customer delivery.
- Arrange for shuttle services as required.
- Contact customers to book appointments when special-order parts arrive.
- Resolve customer concerns courteously and promptly, or refer to Fixed Operations Manager.
- Maintain awareness of factory-recommended maintenance schedules and warranty coverage.
- Add parts to repair orders if parts personnel are unavailable

**Qualifications and Skills**
- Valid Driver's License with clean driver's abstract
- Must be able to work Saturdays as scheduled (seasonal)
- Able to drive both manual and automatic transmission is an asset
- Able to work well both in a team environment and independently
- Highly organized and pays attention to detail

**Benefits**
- Competitive wages and Employee training
- Wage is based on experience.
- Comprehensive Employee Health and Dental Benefits as well as long term disability and life insurance
- Employee discounts on products & services.
- We thank all applicants for their interest, however, only those selected for an interview will be contacted._


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