Outbound Call Representative

1 month ago


Woodbridge, Canada MMNovatech Full time

**Job Overview**

**Responsibilities**
- Conduct outbound calls to prospective customers to promote products and services.
- Utilize Salesforce or similar CRM tools to track interactions and manage customer relationships.
- Engage in technical sales discussions, providing detailed information about product features and benefits.
- Negotiate terms and close sales while maintaining a high level of customer satisfaction.
- Collaborate with the inside sales team to ensure seamless communication and follow-up on leads.
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintain accurate records of calls made, outcomes achieved, and follow-up actions required.
- Stay informed about industry trends and product updates to effectively communicate with customers.

**Experience**
- Previous experience in outbound telemarketing or call center environments is preferred.
- Strong background in sales, particularly in technology or technical sales sectors.
- Proficiency in using Salesforce or similar CRM systems is a plus.
- Excellent negotiation skills with the ability to persuade and influence potential customers.
- Strong interpersonal skills with the ability to build rapport quickly over the phone.
- A commitment to providing outstanding customer service while achieving sales targets.

**Job Types**: Full-time, Permanent

Pay: From $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- On-site parking
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Cold calling: 1 year (required)
- Outbound calling: 1 year (preferred)

Work Location: In person



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