Technical Sales Representative

3 weeks ago

Montréal, Canada Dynalab Full time

**Location**:
Remote, Montreal Area

**Position Summary**:Reporting to the North America National Sales Manager, Analytical & Organic Science, the Technical Sales Representative will be responsible of increasing sales and managing customers and Calibre Scientific expectations in their assigned territories as per annual growth targets. Territory will be determined based on the employee location.

**Essential Duties and Responsibilities**:To perform this job successfully, an individual must be able to perform the following satisfactorily (other duties may be assigned). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Prepare quotations for customers based on customer price list
- Prospect and create new sales opportunities, generate leads, follow-up on leads generated by marketing and identify opportunities for repeat business
- Determine target customers following promotions and follow up on marketing campaigns
- Engage potential customers via cold calling
- Build strong relationships with potential customers, while providing a consultative sales approach
- Respond to customers regarding product information, product delivery, quotes, contracts, etc.
- Maintain Hubspot by continually updating customer information
- Build cross-reference list
- Provide monthly report on progress
- Assist with customer issues and fill in for complaints
- This position requires some availability outside normal working hours.
- Available to travel approx. 30% amount of the time (training, conferences, customer visits)
- Working with National Sales Manager to assess accounts and propose yearly sales objectives for each product line and reviewing plans regularly throughout the year and adjust actions as required.
- Other duties as assigned

**Education/Experience**:
Scientific (chemistry, biochemistry) degree or relevant field from four-year College or University and 1-2 years product sales and support.

Hands-on experience in a Laboratory environment and experience with chromatography is required.

**Competencies**:To perform the job successfully, an individual should demonstrate the following competencies.
- Customer service skills, able to speak in a friendly way to customers and potential customers, listening to their needs and helping communicate options for them.
- Strong communication skills and strong phone presence
- Flexibility and persistence, not every customer is going to be a sale. Being able to bounce back if you lose a sale will be a key for this job.
- Successfully handles multiple tasks, executes in a timely manner and staying organized.
- Time management skills and works effectively in a fast-paced environment.
- Ability to adapt to changing priorities and interruptions.
- Effectively communicates and work well in a team and shows initiative to contribute to company’s growth

**Conflict Resolution
- **Confronts difficult situations. Encourages open communications.

Keeps emotions under control. Maintains objectivity. Uses negotiation skills to resolve

conflicts.

**Business Ethics - **Inspires the trust of others. Keeps commitments. Treats people with

respect. Upholds organizational values. Works with integrity and ethically.

**Delegation - **Collaborate on work assignments. Gives authority to work independently.

Matches the responsibility to the person. Provides recognition for results. Sets

expectations and monitors delegated activities.

**Problem Solving - **Develops alternative solutions. Gathers and analyzes information skillfully.

Identifies problems in a timely manner. Resolves problems in early stages. Works well in group

problem solving situations.

**Adaptability
- **Accepts constructive feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation. Manages competing demands.

**Communications - **Exhibits good listening and comprehension. Expresses ideas and thoughts in

written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and

uses appropriate communication methods.

**Dependability - **Commits to doing the best job possible. Follows instructions, responds to management

direction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for

service and assistance. Takes responsibility for own actions.

**Job Knowledge - **Competent in required job skills and knowledge. Displays understanding of how job

Requires mínimal supervision. Uses resources effectively.

**Quality - **Applies feedback to improve performance. Demonstrates accuracy and thoroughness.

Displays commitment to excellence. Looks for ways to improve and promote quality. Monitors own

work to ensure quality.

**Quantity - **Achieves established goals. Completes work in timely manner. Meets productivity standards.

Strives to increase production. Works quickly.

**Safety & Security - **Determines appropriate action beyond guidelines. Observes safe

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