Associate Claims Advisor, Auto

2 weeks ago


Cambridge, Canada Gore Mutual Insurance Full time

**We are on a new path called NEXT HORIZON**

The insurance industry is changing at an exponential pace, driven by changing customer experience, climate change and technology. In response Gore Mutual is making bold moves to reposition our company as a purpose driven, digitally led national insurer. Next Horizon is our 10-year vision and strategy that sets a new path for our company.

**_ Come and make your mark on our Next Horizon_**

Are you looking for an exciting opportunity that will take your career to the next level? Here is your chance to make a difference by helping people who have experienced loss and misfortune. It's an innovative and challenging role that requires exceptional customer service and attention to detail. If you thrive in dynamic, fast-paced environments where you can provide support and guidance, investigate, negotiate and settle claims, then the Claims Advisor role is for you.

This position could be the perfect opportunity to jump-start your career, and the possibilities to grow and develop are endless. When you join our Claims team, you are not just starting a new job, you are starting your career at Gore Mutual.

**_ Responsibilities:_**
- Investigate claims and determine coverage under a customer's policy
- Inform and educate customers about the claims process
- Process claims payments and ensure accurate information is captured within our claims system
- Deliver exceptional customer service to our customers and brokers

**_Requirements: _**
- 1-3 years of prior insurance industry experience or experience within a brokerage setting would be preferred
- Actively pursuing CIP designation
- Strong customer service skills
- Previous telephone and clerical experience
- Ability to work well under pressure with mínimal supervision
- Able to multi-task between a variety of responsibilities, projects, and deadlines
- Strong computer skills and knowledge of Microsoft Office Suite
- Excellent written and verbal communication skills

**Permanent, Full-Time**

**Hybrid**:This is a hybrid role that includes the flexibility to work remotely, but also regular in-person meetings in our Cambridge facility is expected (twice a week).

LI-Hybrid



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