Manager, Product Support

3 weeks ago


Ottawa, Canada General Dynamics Missions Systems-Canada Full time

Project/Program Overview:
We are currently looking for a Product Suppport Manager to join our Manufacturing team in Ottawa. Reporting to the Senior Director of Manufacturing Operations and Quality, you will lead the growth of Product Support as a business entity within Canada and worldwide. You will manage a team of Product Support Officers and Repair & Overhaul (R&O) Coordinators and work closely with the Director of In-Service Support (ISS) to pursue new business.

**Job Description**:
Typical Duties Include:

- Ensure the timely execution of Product Support contractual and bid commitments
- Identify gaps within the current operation and execute the change process to drive improvements
- Provide leadership, guidance, mentorship, and development to the Product Support team
- Balance achievement of the operating plan relating to revenue and cash while maintaining customer satisfaction
- Ensure compliance with: contractual obligations for price, delivery, quality, and performance, applicable procedures, regulations, and legal requirements
- Protect GDMS-C's interests through appropriate contract terms, conditions and Non-Disclosure Agreements
- Support the preparation, implementation, and achievement of accurate repairs forecasts for customers
- Recommend desired warranty provisions and sparing strategies on new pursuits based on historical trends
- Develop and manage the R&O capability during the acquisition and ISS phase of programs
- Oversee the R&O of supplier equipment and sub-systems
- Execute the set-up of and management of Repair Agreements with OEMs
- Report items of interest, risk, business, and market strategy to management and provide recommendations for appropriate action
- Oversee the collection of time and material costs to enable invoicing or warranty repair accounting requirements
- Meet or exceed operating goals for quotations, invoicing, accounts receivable, and turn-around-times through negotiation results, contracts management, and customer relationships
- Prepare failure and repair data to enable performance and trend monitoring and projection of support requirements
- Ensure adequate spares and component parts are available to support all contractual requirements
- In coordination with Component Engineering and Programs, ensure the proactive identification, notification, and resolution of obsolescence issues for customers
- Represent GDMS-C, internally, with customers, and with vendors with a high level of competence, professionalism, integrity, and credibility
- Provide miscellaneous technical, engineering and maintenance service support to customers at domestic and deployed sites

Basic Qualifications:
Education & Experience:

- Bachelor degree in Business, Engineering or Law, or equivalent business experience
- Minimum 10 years of related experience in Product Support, Business Development, R&O, In-Service Support, Program Management, or other related discipline
- Previous experience with interpretation, drafting, and negotiation of contractual terms and conditions
- Strong financial acumen
- Excellent interpersonal skills
- The following are considered assets:

- Experience working with various Military and Commercial Customers
- Canadian Standard Acquisition Clauses and Conditions (SAAC), United States Federal Acquisition Regulations (FARs), and Defence FAR Supplement (DFARs)

Company Overview:
General Dynamics Mission Systems engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. We believe in maintaining a diverse workplace - inclusive of beliefs, cultural background, job experiences, thoughts and ideas.

If who we are and what we do resonates with you, we welcome you to join our team



  • Ottawa, Canada THE SAFARILAND GROUP Full time

    TOGETHER, WE SAVE LIVES **Duties & Responsibilities**: Primary Duties - Providing product and technical remote support to Med-Eng partners and customers and follow-up as needed to ensure issues have been resolved - Performing duties associated with inspecting, dismantling, repairing, maintaining, rebuilding, installing, and testing electrical and mechanical...


  • Ottawa, Canada Viavi Solutions Inc. Full time

    Description As a Product Application Engineer, your responsibilities will include: Providing enterprise-level technical support and DevOps for VIAVI’s ONE LabPro family of products. Assisting customers via phone, web, email, and chat channels. Leveraging your background in engineering or IT support. Demonstrating detailed knowledge of networking,...


  • Ottawa, Canada Aversan Full time

    **Product Support Analyst, Marine Systems **to ***work on leading edge technology products **Location**: Ottawa, ON (Remote) **RESPONSIBILITIES**: - Conduct, contribute and assist in the identification of material resources to support system and subsystem preventive and corrective maintenance programs. - Review elements of the technical data package to...

  • Product Manager

    3 days ago


    Ottawa, Canada Alio Health Full time

    **Job Title: Product Manager** **Date: November, 17, 2023** **Location: Ottawa, ON** **Remote: Yes** **Business Unit: Health** **Department: Pharma Patient Support** The **Product Manager **is responsible for the oversight, planning and overall execution of the successful launch of Calian’s Nexi product suite, from ideation to implementation. The...

  • Product Manager

    3 days ago


    Ottawa, Canada Curtiss-Wright Full time

    Product Manager The Product Manager is a member of the Business Unit (BU) Product Management team, focused on supporting the Product Line Managers, Engineering Project Managers, and the Business Unit leadership team. This position requires close collaboration with the Marketing Team to promote our products and with the Engineering team to understand how our...

  • Products Manager

    1 month ago


    Ottawa, Canada Thales Full time

    Location: Ottawa, Canada In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible. For decades,...

  • Mental Health Manager

    1 month ago


    Ottawa, Canada Pinnacle Support Full time

    Company Overview: Pinnacle Support is a leading youth mental health company dedicated to providing comprehensive support services to young individuals facing mental health challenges. Our mission is to empower and uplift young people, ensuring they receive the necessary care, guidance, and resources for their overall well-being. We are committed to making a...

  • Mental Health Manager

    4 weeks ago


    Ottawa, Canada Pinnacle Support Full time

    Company Overview: Pinnacle Support is a leading youth mental health company dedicated to providing comprehensive support services to young individuals facing mental health challenges. Our mission is to empower and uplift young people, ensuring they receive the necessary care, guidance, and resources for their overall well-being. We are committed to making a...

  • Product Manager

    4 weeks ago


    Ottawa, Canada Magmic Inc Full time

    **Company Overview** We are a web3-focused mobile gaming company that creates innovative, immersive, and engaging gaming experiences for our players. Our games are designed to leverage the latest blockchain technology and give players the ability to truly own their in-game assets. This position reports to the CGO. The successful applicant is required to...


  • Ottawa, Canada Pinnacle Support Full time

    Pinnacle Behavioural Support is searching for experienced and motivated leaders to manage client care within our In-Home and Residential services. Applicants should have a strong foundational knowledge of mental health, trauma-informed approaches, conflict management, and verbal de-escalation techniques. Three years of related management experience is...

  • Product Manager

    1 month ago


    Ottawa, Canada Canadian Bank Note Company, Limited Full time

    Canadian Bank Note Company is global leader in the development of customized solutions for identification, border security, excise control, currency, and lottery operations. Our customers are domestic and foreign governments, and together we work to design, launch and support the technologically advanced secure documents and information systems that protect...

  • Product Manager

    3 days ago


    Ottawa, Canada NSERC Full time

    Note: This position falls within a directorate that provides common services to two funding agencies: the Social Sciences and Humanities Research Council of Canada (SSHRC) and the Natural Sciences and Engineering Research Council of Canada (NSERC). What you need to know - A written examination will be administered as part of the evaluation process. - Please...

  • Production Manager

    5 days ago


    Ottawa, Canada Perma-Pipe Canada, Ltd. Full time

    Perma-Pipe International Holdings, Inc. (NASDAQ:PPIH) is a global engineered pipe services company offering core competencies in anti-corrosion coatings, insulation solutions, containment systems, leak detection systems, engineering support, field service, and custom fabrication. We are currently recruiting a **Production Manager** for our Eastern Canada...


  • Ottawa, Canada Carebridge Community Support Full time

    **Job Location**: Almonte and Carleton Place, Ontario *** The Community Support Worker is responsible for the provision of support services to seniors living in the community. Such duties are performed in accordance with Carebridge’s Mission, established policies, procedures and current legislation and in a manner which respects the uniqueness, dignity,...

  • Manager, Product

    2 weeks ago


    Ottawa, Canada Canada Post - Postes Canada Full time

    Job Requisition Id: 177319 Business Function: Product Primary City: Ottawa Other Location(s): GTA/ opportunity for partial remote work available Province: Ontario Employment Type: Full-Time Employment Status: Permanent Language Requirement: English Essential Employee Class and Level: CPMGA02 Number of Vacancies 1 Job Closing Date (MM/DD/YYYY):...

  • Product Manager

    1 month ago


    Ottawa, Canada Canadian Blood Services Full time

    **Job category**: Communications, marketing and public affairs **Job posting ID**: 4719 **Employment status**:Regular full-time **Position's anticipated start date**: 2023-08-01 **Classification**:PTS/MGT/IT B **Salary/Rate of pay**:$87,000-$105,000 **Application deadline**: 2023-07-12 **Together, we can make all the difference in the lives of...

  • Product Manager

    6 days ago


    Ottawa, Canada Altera Digital Health Inc. Canada Full time

    **Overview** Paragon is a remote-first company with employees in North America and Asia. Our products help deliver care to patients in many communities around the United States. We are looking for a Product Manager to play a key role in this very important system by being engaged in every aspect of our offering from product conceptualization to delivery....

  • Proposal Manager

    4 days ago


    Ottawa, Canada MDS Aero Support Corporation Full time

    For over three decades, MDS has maintained its unrivaled position as a global leader in Gas Turbine Engine Solutions, serving prestigious companies worldwide. Specializing in aviation, industrial, and marine solutions, MDS provides tailored, complete Gas Turbine Engine test facilities, establishing itself as a key partner to its clients. From building the...

  • Proposal Manager

    4 days ago


    Ottawa, Canada MDS Aero Support Corporation Full time

    For over three decades, MDS has maintained its unrivaled position as a global leader in Gas Turbine Engine Solutions, serving prestigious companies worldwide. Specializing in aviation, industrial, and marine solutions, MDS provides tailored, complete Gas Turbine Engine test facilities, establishing itself as a key partner to its clients. From building the...

  • Proposal Manager

    4 days ago


    Ottawa, Canada MDS Aero Support Corporation Full time

    For over three decades, MDS has maintained its unrivaled position as a global leader in Gas Turbine Engine Solutions, serving prestigious companies worldwide. Specializing in aviation, industrial, and marine solutions, MDS provides tailored, complete Gas Turbine Engine test facilities, establishing itself as a key partner to its clients. From building the...