Product Support Specialist

3 weeks ago

Ottawa, Canada THE SAFARILAND GROUP Full time

TOGETHER, WE SAVE LIVES

**Duties & Responsibilities**:
Primary Duties
- Providing product and technical remote support to Med-Eng partners and customers and follow-up as needed to ensure issues have been resolved
- Performing duties associated with inspecting, dismantling, repairing, maintaining, rebuilding, installing, and testing electrical and mechanical systems and components
- Hands on troubleshooting of reported issues working with AC and DC power and control systems
- Identifying and reporting on premature product failures to Product Quality
- Performing high quality soldering using soldering tools, microscope, and other equipment.
- Logging and processing all Return Material Authorization (RMA) repairs via the existing Procedures, ERP (MS AX) System using internal work instructions while working in parallel with customers & Med-Eng vendors
- Providing quotations based on pricing matrix for non-warranty repairs and spare parts
- Maintaining a clean, safe work space and compliant tools, equipment in accordance with company policy, procedures and applicable Health, Safety and Environmental requirements
- Assisting customers in troubleshooting, installing and un-installing user-level repair hardware and software

Secondary Duties
- Assists other department as required
- Performs other responsibilities as assigned by the Customer Support Manager

**Qualifications**:

- 2-5 years’ industry experience in a Customer Service or Technical Support function
- Successful completion of a Electro-Mechanical Technician or equivalent program
- Familiar with electro mechanical testing procedures, methodologies and calibration requirements of test and inspection equipment including IPC standards for the repair and rework of electronic assemblies
- Training on the basics of Customer Service
- Proven ability to quickly learn and understand complex product and tools
- Familiar with the requirements of the Quality Management System based on the ISO 9001 Standard
- Excellent verbal communication skills in order to clearly describe explain and document information, concepts, ideas and instructions to others
- Ability to interpret technical documents such as drawings, Assembly Instructions, Bills of Materials (BoMs) and schematic diagrams.
- Ability to work at multiple levels (Product Line Managers, Project/Program Managers, Engineers, Product Quality specialists, Procurement and other functions as required
- Strong organizational skills with a good work ethic and the ability to work independently to manage, organize and complete work activities in order to meet or exceed established deadlines and changing priorities
- Physically dexterous and mechanically / electronically inclined
- Ability to obtain a security clearance as required

The Safariland Group believes in the benefits of a diverse workforce and is committed to equal opportunity and affirmative actions. We pride ourselves on hiring and developing the best people, without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

All employment decisions are solely based on the applicant's qualifications as they relate to the requirements of the position.

  • Product Support Specialist

    2 days ago

    Ottawa, Ontario, Canada Multiview Corporation Full time

    PRODUCT SUPPORT SPECIALIST (Remote within Canada)Reporting to the Manager, Client Support, as the Product Support Specialist (aka Financial Support Specialist), you are part of our Support team. Acting as the first line of response, you will be responsible for communicating with our clients in an open, helpful, and engaging manner to find the right solution...

  • Product Support Specialist

    2 days ago

    Ottawa, Ontario, Canada MED-ENG - A Brand of The Safariland Group Full time

    TOGETHER, WE SAVE LIVESDuties & Responsibilities:Primary Duties Providing product and technical remote support to Med-Eng partners and customers and followup as needed to ensure issues have been resolved Performing duties associated with inspecting, dismantling, repairing, maintaining, rebuilding, installing, and testing electrical and mechanical systems and...

  • Product Specialist

    2 months ago

    Ottawa, Canada Fortinet Full time

    DescriptionThe product specialist will demonstrate leadership in driving our business results in assigned geography through active partnership in sales and marketing efforts. From an understanding of what the customer is trying to accomplish, work in partnership with sales team to demonstrate product capabilities and applicability to the customer and their...

  • Product Specialist

    2 weeks ago

    Ottawa, Canada Fortinet Full time

    DescriptionThe product specialist will demonstrate leadership in driving our business results in assigned geography through active partnership in sales and marketing efforts. From an understanding of what the customer is trying to accomplish, work in partnership with sales team to demonstrate product capabilities and applicability to the customer and their...

  • IT Support Specialist

    1 week ago

    Ottawa, Canada Ranovus Full time

    We are looking for an experienced and flexible IT Support Specialist. The IT Support Specialist will be responsible to work with the external IT service provider and provide internal IT support to the company. He/she will support and maintains the company’s global IT network infrastructure, to ensure best in class productivity for the Ranovus team. **Key...

  • Production Specialist

    3 weeks ago

    Ottawa, Canada Lowe Martin Company Inc Full time

    **Join Our Growing Team in OTTAWA as a Production Specialist!** You also have demonstrated organizational skills with fantastic verbal and written communication skills and ultimately enjoy working in a fast-paced, deadline-oriented environment. At Lowe-Martin, you’ll work on prestigious projects for some of the most recognizable organizations in Canada....

  • Product Support Specialist

    2 months ago

    Ottawa, Canada Multiview Corporation Full time

    **PRODUCT SUPPORT SPECIALIST (Remote within Canada)** Reporting to the **Manager, Client Support**, as the **Product Support Specialist** (aka Financial Support Specialist), you are part of our Support team. Acting as the first line of response, you will be responsible for communicating with our clients in an open, helpful, and engaging manner to find the...

  • Product Support Specialist

    2 months ago

    Ottawa, Canada Multiview Corporation Full time

    **PRODUCT SUPPORT SPECIALIST (Remote within Canada)** Reporting to the **Manager, Client Support**, as the **Product Support Specialist** (aka Financial Support Specialist), you are part of our Support team. Acting as the first line of response, you will be responsible for communicating with our clients in an open, helpful, and engaging manner to find the...

  • Technical Support Specialist, Temporary Full Time

    2 months ago

    Ottawa, Canada Home and Community Care Support Services Champlain Full time

    **Home and Community Care Support Services Champlain** is one of 14 Home and Community Care Support Services organizations in Ontario. We are dedicated to ensuring our more than 64,000 patients annually receive the highest-quality health care and services at home. Our patient-care coordination teams help develop care plans for people of most ages, focused on...

  • Product Specialist

    3 weeks ago

    Ottawa, Canada Axalta Full time

    The Product Specialist is a product technical resource for the market sales team. He/she will support all Axalta products in all segments including Premium, Mainstream, and Economy to promote growth and customer loyalty. The Product Specialist works as a member of a market sales team to contribute to sales growth and customer satisfaction. This is a...

  • Production Specialist

    2 days ago

    Ottawa, Ontario, Canada Lowe Martin Company Inc Full time

    Join Our Growing Team in OTTAWA as a Production SpecialistYou also have demonstrated organizational skills with fantastic verbal and written communication skills and ultimately enjoy working in a fast-paced, deadline-oriented environment.At Lowe-Martin, you'll work on prestigious projects for some of the most recognizable organizations in Canada. You'll...

  • Digital Production Specialist

    2 weeks ago

    Ottawa, Canada TechInsights Full time

    Digital Production Specialist Ottawa, ON **OUR STORY** **THE OPPORTUNITY** TechInsights is seeking a talented and experienced Digital Production Specialist to join our team in our Ottawa Office. As a Digital Production Specialist, you will be responsible for the development, implementation, and maintenance of digital projects. You will work closely with...

  • Product Specialist

    2 days ago

    Ottawa, Ontario, Canada Axalta Full time

    The Product Specialist is a product technical resource for the market sales team. He/she will support all Axalta products in all segments including Premium, Mainstream, and Economy to promote growth and customer loyalty. The Product Specialist works as a member of a market sales team to contribute to sales growth and customer satisfaction. This is a...

  • IT Support Specialist

    4 weeks ago

    Ottawa, Canada Adecco Canada Full time

    IT Support Specialist Adecco is currently recruiting for an IT Support Specialist for a 2-month Hybrid contract with a possibility of extension. This role is with our client in Ottawa, ON. The IT Support Specialist will have the following responsibilities:Maintain and oversee server and network operations;Perform routine maintenance and updates;Provide...

  • Technical Support Specialist

    2 months ago

    Ottawa, Canada DNSnetworks Corp Full time

    Salary: 60-70k The technical support engineer's main responsibilities: - Evaluate the performance of existing computer systems, plan and direct upgrades and improvements, troubleshoot problems / test and resolve issues. - Provide recommendations to enhance IT systems and services. - Support, administer, configure, and install software and hardware products...

  • IT Support Specialist

    4 weeks ago

    Ottawa, Canada Adecco Canada Full time

    IT Support Specialist Adecco is currently recruiting for an IT Support Specialist for a 2-month Hybrid contract with a possibility of extension. This role is with our client in Ottawa, ON. The IT Support Specialist will have the following responsibilities:Maintain and oversee server and network operations;Perform routine maintenance and updates;Provide...

  • Technical Support Specialist, Temporary Full Time

    3 days ago

    Ottawa, Ontario, Canada Home and Community Care Support Services Champlain Full time

    Home and Community Care Support Services Champlain is one of 14 Home and Community Care Support Services organizations in Ontario. We are dedicated to ensuring our more than 64,000 patients annually receive the highest-quality health care and services at home. Our patient-care coordination teams help develop care plans for people of most ages, focused on...

  • IT Support Specialist

    4 weeks ago

    Ottawa, Canada Adecco Canada Full time

    IT Support Specialist Adecco is currently recruiting for an IT Support Specialist for a 2-month Hybrid contract with a possibility of extension. This role is with our client in Ottawa, ON. The IT Support Specialist will have the following responsibilities:Maintain and oversee server and network operations;Perform routine maintenance and updates;Provide basic...

  • IT Support Specialist

    4 weeks ago

    Ottawa, Canada Adecco Canada Full time

    IT Support Specialist Adecco is currently recruiting for an IT Support Specialist for a 2-month Hybrid contract with a possibility of extension. This role is with our client in Ottawa, ON. The IT Support Specialist will have the following responsibilities:Maintain and oversee server and network operations;Perform routine maintenance and updates;Provide basic...

  • IT Support Specialist

    4 weeks ago

    Ottawa, Canada Adecco Canada Full time

    IT Support Specialist Adecco is currently recruiting for an IT Support Specialist for a 2-month Hybrid contract with a possibility of extension. This role is with our client in Ottawa, ON. The IT Support Specialist will have the following responsibilities:Maintain and oversee server and network operations;Perform routine maintenance and updates;Provide basic...