Client Service Representative

4 weeks ago


Barrie, Canada GroupHEALTH Benefit Solutions Full time

**WHO ARE WE?**

The GroupHEALTH Family of Companies is a leading Canadian provider of employee benefits, made up of GroupHEALTH Benefit Solutions, GroupSource, Manion Wilkins & Associates Ltd, and Disability Management Institute and an additional 7 operating companies.

GroupHEALTH holds substantial controlling interest of the above companies and is a wholly owned subsidiary of Munich Re New Ventures, a division of Munich Re—one of the world’s leading providers of reinsurance, primary insurance, and insurance-related risk solutions

**YOUR ROLE**

We are currently looking for a **Client Service Representative** to join our team in **Barrie, ON.** The Client Service Representative is responsible for delivering exceptional client service in the in the administration and processing of benefit enrolment changes and supporting the Client Services Leads with managing their block of Partner’s and Accounts. **This role is a hybrid opportunity, working part time from our office and part time remote.**

**YOUR IMPACT**
- Analyzing and managing enrollment changes in WEBS daily including OneCARDS
- Educating clients on multicarrier guidelines
- Handle non-complex claim and coverage inquiries as well as investigate claims and export errors as they relate to enrolment data
- Perform non-complex plan design amendments (no pricing implications) for existing clients by collecting necessary information, preparation of ARF and coordination with departments and carriers
- Prepare claims experience reports (as available in WEBS)
- Handling booklet requests, changes, inserts
- Performing other duties as assigned by Client Services Lead and Management

**WHAT TO EXPECT**
- Within 30 days_
- Complete CRM and WEBS basic training
- 60 days_
- Review Benefits 101 and product presentations with a CSL
- Builds and supports teamwork within your assigned pod
- 90 days_
- Review and understand multicarrier eligibility guidelines
- Ability to produce accurate/timely WEBS billings for a block of clients
- Confidently work within our internal systems WEBS and CRM and able to train clients on external use of WEBS
- Steady progress on training tracker month over month with sign off on each requirement
- Completion of Group Life and Health Primer course (4 courses)
- Consistent achievement of reaching a target SLA of 90% and developing promoters of GroupHEALTH
- Identify a raving fan of your WOW service

**THIS IS YOU**
- 1-3 years of Customer service experience in an office environment
- Experience in payroll/benefits administration role is an asset but not required
- GBA designation or working towards is an asset
- Proficiency with Outlook, Word, Excel is an asset
- Employee must complete the CEBS Primer course within 6 months of employment paid by the Employer

**YOUR COMPENSATION**

At the time of this posting, the estimated annual base salary pay range for this position is $48,000-$52,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only and does not encompass our comprehensive total rewards, benefits, and potential bonuses that we proudly offer.

**WHAT YOU'LL GET**
- Comfortable compensation.
- Comprehensive and competitive benefits package.
- Starting at 3 weeks' vacation, plus flex days to help you achieve that work-life balance.
- Wellness programs to support you in and out of the office.
- Learn and grow with us through our employee education program.

**WHY YOU WILL LOVE WORKING FOR GroupHEALTH**

Professional Development

We are a fast-growing company and as a result, there are ample opportunities for career growth and professional development when you join our team. From a transparent promotion structure and defined career paths to a wide range of learning and development opportunities, we do what it takes to invest in your career and help you hone your skills so you can grow alongside us

Health & Wellness Benefits

We offer a comprehensive array of health and wellness benefits that provide choices so you can tune your benefits plan to fit your unique needs.

Events and Socials

When you join our team, you’ll enjoy everything from virtual company-wide teaching and training days, industry events, Happy Fridays, team social events and much more



  • Barrie, Canada GroupHEALTH Benefit Solutions Full time

    **WHO ARE WE?** The GroupHEALTH Family of Companies is a leading Canadian provider of employee benefits, made up of GroupHEALTH Benefit Solutions, GroupSource, Manion Wilkins & Associates Ltd, and Disability Management Institute and an additional 7 operating companies. GroupHEALTH holds substantial controlling interest of the above companies and is a...


  • Barrie, Canada Kaduceus Inc. Full time

    Responsibilities - Provide first level support, including password resets - Complete call summaries within the case management system, identifying areas for follow-up as required - Liaise with client representatives, internal consultants and administrators, insurance and financial company representatives regarding escalated member inquiries - Monitor and...


  • Barrie, Canada Allandale Veterinary Hospital Full time

    **Job description** Allandale Veterinary Hospital is searching for a caring, compassionate, highly organized animal lover who would like to join a fast-paced, highly skilled team of veterinary professional. This is an exciting opportunity for someone who understands the importance of exceptional client/patient experience and who would like to make a real...


  • Barrie, Canada Allandale Veterinary Hospital Full time

    Allandale Veterinary Hospital is searching for a caring, compassionate, highly organized animal lover who would like to join a fast-paced, highly skilled team of veterinary professional. This is an exciting opportunity for someone who understands the importance of exceptional client/patient experience and who would like to make a real difference. Does this...


  • Barrie, Canada Harris Plumbing Inc. Full time

    Harris Plumbing Inc, family owned and operated since 1974, provides premium quality, professional plumbing services in northern York Region, Simcoe County and Muskoka. We have earned a reputation for excellent client service and our client reviews reflect this. Client Care Representative: This is a part-time, temporary position (1-2 months) with potential...


  • Barrie, Canada Dover Area Animal Hospital Full time

    **Job Description**: Job description Allandale Veterinary Hospital is searching for a caring, compassionate, highly organized animal lover who would like to join a fast-paced, highly skilled team of veterinary professional. This is an exciting opportunity for someone who understands the importance of exceptional client/patient experience and who would like...


  • Barrie, Canada Allandale Veterinary Hospital Full time

    Allandale Veterinary Hospital is searching for a caring, compassionate, highly organized animal lover who would like to join a fast-paced, highly skilled team of veterinary professional. This is an exciting opportunity for someone who understands the importance of exceptional client/patient experience and who would like to make a real difference. Does this...


  • Barrie, Canada NVA Canada Full time

    **Job description** Allandale Veterinary Hospital is searching for a caring, compassionate, highly organized animal lover who would like to join a fast-paced, highly skilled team of veterinary professionals. This is an exciting opportunity for someone who understands the importance of exceptional client/patient experience and who would like to make a real...


  • Barrie, Canada Ethos Veterinary Health Full time

    Allandale Veterinary Hospital is searching for a caring, compassionate, highly organized animal lover who would like to join a fast-paced, highly skilled team of veterinary professionals. This is an exciting opportunity for someone who understands the importance of exceptional client/patient experience and who would like to make a real difference. Does this...


  • Barrie, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Barrie, Canada Moore Packaging Full time

    _About Moore Packaging:_ We are not your standard packaging company. We strive to be different. To do the unthinkable. And to dream up packaging solutions that will continue to amaze and astound. We are innovators. Collaborators. Problem Solvers. But it goes beyond that: We are passionate about the people behind the package. Our space is a safe, inclusive...


  • Barrie, Canada Moore Packaging Full time

    _About Moore Packaging:_ We are not your standard packaging company. We strive to be different. To do the unthinkable. And to dream up packaging solutions that will continue to amaze and astound. We are innovators. Collaborators. Problem Solvers. But it goes beyond that: We are passionate about the people behind the package. Our space is a safe, inclusive...


  • Barrie, Canada ProResp Inc. Full time

    **Job Description**: **Client Service Representative (Medical Administration)** **Location**:Royal ProResp (Barrie, ON location) **Full-time Permanent Role** (37.5hrs/week: Monday - Friday 9:00am - 5:00pm) **Salaried position**:Rate based on experience (starting at $23 - $24/hr) **What We Offer**: - Full time, reliable employment with consistent office...


  • Barrie, Canada ProResp, Inc. Full time

    **Client Service Representative (Medical Administration)** **Location**: Royal ProResp (Barrie, Ontario) **Full-time Permanent Role** (37.5hrs/week: Monday - Friday 9:00am - 5:00pm) **Salaried position**:Starting around $24 - $26/hour **What We Offer**: - Full time, reliable employment with consistent office hours - 3 weeks paid vacation to start -...


  • Barrie, Canada GroupHEALTH Benefit Solutions Full time

    **WHO ARE WE?** The GroupHEALTH Family of Companies is a leading Canadian provider of employee benefits, made up of GroupHEALTH Benefit Solutions, GroupSource, Manion Wilkins & Associates Ltd, and Disability Management Institute and an additional 7 operating companies. GroupHEALTH holds substantial controlling interest of the above companies and is a...


  • Barrie, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Barrie, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Barrie, Canada City of Barrie Full time

    **Posting Number**:RCSPT**-25-01** **Job Type**:Casual Part-time, up to 12 Months, Non-Union** **Salary Range**:$20.21 to $26.13 per hour** **Location**:Barrie, ON - Onsite**(see below for more details) **Posted**:Monday, December 16, 2024** **Application Deadline**:**December 31, 2025 at 11:59 pm** **The Opportunity** Recreation and Culture Services...


  • Barrie, Canada GroupHEALTH Benefit Solutions Full time

    **WHO ARE WE?** The GroupHEALTH Family of Companies is a leading Canadian provider of employee benefits, made up of GroupHEALTH Benefit Solutions, GroupSource, Manion Wilkins & Associates Ltd, and Disability Management Institute and an additional 7 operating companies. GroupHEALTH holds substantial controlling interest of the above companies and is a...


  • Barrie, Canada Simcoe Court Reporting Full time

    We are the leading Court Reporting firm serving Barrie, Simcoe County and surrounding areas and are looking for a full-time Client Care Representative to build a career with us and be the face (and voice) of our company to clients. While we are always looking for experienced operators, what we really look for are nice people who can smile through the phone,...