Branch Manager

4 weeks ago

London, Canada Culligan Water of Canada Full time

Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations.

**We want you to join our team at our LONDON location**

The Branch Manager is responsible for overseeing and providing support to the daily operations of the branch. They are a key part of ensuring that all employees provide a level of customer service that routinely exceeds the expectations of the customer.

**PRIMARY DUTIES AND RESPONSIBILITIES**:

- Responsible for hiring, training, supervising, scheduling, coaching, disciplining, addressing concerns, and managing employees
- Ensure Service Technicians, Route Drivers, and CSRs have what they need to complete their jobs and monitor to confirm their days are full and productive
- Ensure all employees are working in a safe manner and location safety requirements are met
- Schedule maintenance and maintain records for service vehicles including filing logbooks and service reports.
- Replenish inventory and equipment from daily work orders and technician requests
- Coordinate shipments of commercial equipment for installation
- Co-ordinate outbound calling for preventative maintenance, filter changes, annual service calls, and salt deliveries
- Arrange for auto-dialer to be run at appropriate times
- Manage customer accounts, approve, and enter account adjustments and credits
- Authorize and forward sales leads, on-call payments, and contest tracking
- Assist customers on the phone and in-person with questions, technical advice, troubleshooting, issues, deliveries, and requests for service
- Co-ordinate counts, data entry, balancing for inventory
- Create and process customer damage claims
- Perform other related duties as assigned

**QUALIFICATIONS**:

- Three years of management experience is required
- Experience in the water treatment industry and two to three years customer service experience or equivalent background is a definite asset
- Management experience in a service-based industry is a definite asset
- Positive attitude, work ethic, and good communication skills, including written and oral and comprehension
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- Pleasant, professional, friendly customer service demeanor is a must
- Proficient Microsoft Office skills (Outlook, Excel Word, PowerPoint)
- Highly organized and detailed oriented with the ability to multi-task and prioritize simultaneously
- A versatile self-starter with a demonstrated ability to lead, supervise direct, promote teamwork, and train employees, including organizing, prioritizing, and scheduling work assignments
- Solid problem identification, negotiation, conflict resolution, and people management skills

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- management: 1 year (required)

Licence/Certification:

- Class G Licence (preferred)

Work Location: In person

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