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Branch Manager
4 months ago
**About Liftow**
Liftow is the largest Toyota Forklift dealership in North America, established in 1960. With Toyota being ranked #1 forklift in the world and our values, our mission at Liftow is to provide our clients with the most exceptional material handling equipment, products, training, and customer service in the industry. Liftow Canada operates full-service branches in ON, QC, NB, NS, NL and P.E.I.
**Liftow Offers**
- Competitive salary and bonus program
- Car allowance and Gas Card
- 3 weeks’ vacation to start
- Employer paid benefits such as: medical insurance, dental, vision, disability coverage, life insurance and more
- Paid Sick Days
- RRSP Match
- A stable company with 60 years of business excellence
**Position Summary**
The Branch Manager position is responsible for the overall management and profitability of the Service, Parts, and Rental departments of the branch.
**Specific Accountabilities**
**Financial - Profitability**
- Responsible for the effective leadership of the branch, resulting in growth
- Responsible for the financial operations of the branch; P&L responsibility and day to day management of branch financials for parts/service/rentals
- Plan and assign Preventative Maintenance (PM) work to ensure monthly completion to reduce company liability
- Analyze and monitor the discounting of the rental rate to ensure it is as close to published rate as possible
- Monitor expenses and profits
- Manage Work in Process (WIP)
- Manage the damage from short
- and long-term rentals returns
- Monitor van expense and ensure maintenance of vans is completed
- Approve service-related items such as time tickets, edit sheets and quoted jobs
- Assist in the acquisition and disposal of rental fleet trucks
**Employees**
- Through management decision, communication, and behavior, create a culture and a team that works together to meet customer needs and achieve desired results
- Assign and direct all work performed in the branch and supervise the branch in accordance with company processes and policies
- Prepare disciplinary letters and conduct meetings as required for performance related issues
- Ensure the safety of all employees, confirming that all health and safety rules are followed
- Anticipate staffing requirements to meet operational needs
- Participate in the recruitment process of new employees
- Ensure technician training is up to date
- Provide back up to the Service, Parts and Rental departments within Branch as required
**Customer**
- Work with all employees to ensure customer retention and satisfaction are maintained and leverage growth opportunities
- Maintain contact and friendly relations with customers and suppliers building a favorable company image
- Successfully resolve customer issues in a timely and professional manner as required with Sales and Customer Service employees
**Building**
- Responsible for the effective management of the facility ensuring occupancy cost, building repairs and maintenance are reasonable
**Education & Work Experience**
- Minimum college diploma or equivalent related experience
- Minimum 3-5 years’ experience in a Service/Branch manager role in the Material Handling industry or related industry
- Technical knowledge of material handling equipment required
- Previous experience in building maintenance practices an asset
**Competencies and Skills**
- Effective leadership skills to lead a team
- Coaching and counselling skills
- An ability to exercise sound judgment and make decisions
- Excellent interpersonal and communication skills (written and verbal)
- Strong problem solving, planning and project management skills
- Proficiency in Microsoft Word, Excel, PowerPoint
**Job Types**: Full-time, Permanent
**Salary**: From $90,000.00 per year
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
**Experience**:
- branch/service management: 3 years (required)
- Business development: 3 years (required)
- P&L/budgeting: 1 year (required)
Work Location: One location
