IT Helpdesk Tier 1 Technician
3 months ago
Compudata Systems is London and area's leading IT service provider for businesses. They are currently looking to hire a new help desk technician and analyst to add to its evolving technical team. If you have a passion for technology and are experienced in day to day management of IT networks, then you have found your next career move.
Compudata has provided IT services and solutions since 1995 to a wide range of clients, focusing on small-medium businesses.
This is an entry-level position with the opportunity to move upwards within the company as your skills develop.
**Job Summary**:
Assist the team in maintaining clients' infrastructure and solving day to day help desk issues as clients require. On-site work will be required so a valid drivers license is required, however work will primarily be performed from our office in London, Ontario.
Analyze tickets and infrastructure to identify trends and develop solutions. Reviewing reports and making suggestions for remediation and troubleshooting.
Work with the Service Manager in a ticketed environment to solve technical problems and implement solutions.
Assist with laptop / desktop hardware repairs as a Lenovo Authorized Repair Depot and as needed.
- 1-2 years providing end-user support with experience with Windows and Apple based operating systems
- Ability to problem-solve and troubleshoot technical problems
- Fluent in English both written and spoken
- Great customer service skills
- Ability to multitask and have strong organizational skills
- Ability to adapt to new processes and procedures in a dynamic environment
- Strong documentation skills, excellent verbal and written communication
- Technical background in supporting hardware such as servers, desktops, laptops and networking components
- Valid Driver’s License
**Additional valued skills**:
- Experience at an IT support firm is considered an advantage
- Personal interest in technology ( Having a homelab, ect)
- Industry Certifications (Microsoft, CompTIA, Veeam, VMWare)
- A post-secondary education with an IT specialization
- Virtualisation technologies experience
- Microsoft Server 2008/2012/2016 experience
- Experience with business productivity suites such as Office 365 and G Suite.
- Experience with networking (Sophos XG/XGS Devices, VLANs, Switching)
- Experience in customer service and end-user communication
- Experience in remote monitoring and management software, ticketing systems
**Why start a career at Compudata?**
A career at Compudata is an opportunity to work with a dynamic, energetic, motivated, and growing team that has access to the latest and legacy technologies. You will gain exposure to many vendors, empowering you to develop your skills at a rate far superior to working in-house for a single company. As skills develops and improve, internal promotions are the preferred method for moving upwards within the company.
Compudata works as a team, with the ability to learn new things from a range of staff with different expertise and backgrounds.
**Note**:
This position will start in-office in London, Ontario with the flexibility to move to a partial remote position after training completes.
We thank you in advance for your interest. Due to the number of applicants we get, we can only reply those applicants who match our criteria and needs.
**Job Types**: Full-time, Permanent
**Salary**: $38,000.00-$48,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Paid time off
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Application question(s):
- Are you currently living in London and area and can commute to our office daily?
Licence/Certification:
- Driving Licence (required)
Work Location: In person
-
Technology Support Technician
4 days ago
London, Canada Trudell Medical Limited Full timeAt the Trudell Medical Group of Companies our vision is to provide patients throughout the world with medical devices and services that make their lives better. The Group manufactures and globally markets some of the leading brands in respiratory care, including the AeroChamber® brand of valved holding chambers, the Aerobika® brand of OPEP devices, and the...
-
Technology Support Technician
5 days ago
London, Canada Trudell Medical Limited Full timeAt the Trudell Medical Group of Companies our vision is to provide patients throughout the world with medical devices and services that make their lives better. The Group manufactures and globally markets some of the leading brands in respiratory care, including the AeroChamber® brand of valved holding chambers, the Aerobika® brand of OPEP devices, and the...
-
Technology Support Technician
4 days ago
London, Canada Trudell Medical Limited Full timeAt the Trudell Medical Group of Companies our vision is to provide patients throughout the world with medical devices and services that make their lives better. The Group manufactures and globally markets some of the leading brands in respiratory care, including the AeroChamber® brand of valved holding chambers, the Aerobika® brand of OPEP devices, and the...
-
Technology Support Technician
6 days ago
London, Canada Trudell Medical Limited Full timeAt the Trudell Medical Group of Companies our vision is to provide patients throughout the world with medical devices and services that make their lives better. The Group manufactures and globally markets some of the leading brands in respiratory care, including the AeroChamber® brand of valved holding chambers, the Aerobika® brand of OPEP devices, and the...
-
IT Helpdesk Analyst Level 1 Technician
3 months ago
London, Canada Compudata Systems Full timeCompudata Systems is London and area's leading IT service provider for businesses. They are currently looking to hire a new help desk technician and analyst to add to its evolving technical team. If you have a passion for technology and are experienced in day to day management of IT networks, then you have found your next career move. Compudata has provided...
-
Computer Systems Technician
3 weeks ago
London, Ontario, Canada CB Canada Full timeJob SummaryWe are seeking a highly skilled IT Support Specialist to join our team at CB Canada. As an IT Support Specialist, you will be responsible for providing top-tier technical support to our clients, troubleshooting complex issues, and escalating problems to senior technicians when necessary.Key ResponsibilitiesProvide high-level technical support to a...
-
IT Support Specialist
2 weeks ago
London, Ontario, Canada CB Canada Full timeJob Description**Job Title:** IT Service Technician**Job Summary:** We are seeking a highly skilled IT Service Technician to join our team at CB Canada. The successful candidate will be responsible for providing top-tier technical support to our clients, troubleshooting complex issues, and collaborating with our team to deliver exceptional service.Key...
-
IT Support Specialist
2 weeks ago
London, Ontario, Canada CB Canada Full timeJob Description**Job Title:** IT Service Technician**Job Summary:** We are seeking a highly skilled IT Service Technician to join our team at CB Canada. The successful candidate will be responsible for providing top-tier technical support to our clients, troubleshooting complex issues, and collaborating with our team to deliver exceptional service.Key...
-
IT Support Specialist
2 weeks ago
London, Ontario, Canada CB Canada Full timeJob Description**Job Title:** IT Service Technician**Job Summary:** We are seeking a highly skilled IT Service Technician to join our team at CB Canada. The successful candidate will be responsible for providing top-tier technical support to our clients, troubleshooting complex issues, and collaborating with our team to deliver exceptional service.Key...
-
IT Support Specialist
2 weeks ago
London, Ontario, Canada CB Canada Full timeJob Description**Job Title:** IT Service Technician**Job Summary:** We are seeking a highly skilled IT Service Technician to join our team at CB Canada. The successful candidate will be responsible for providing top-tier technical support to our clients, troubleshooting complex issues, and collaborating with our team to deliver exceptional service.Key...
-
ERP Support Specialist
4 months ago
London, Canada EMCO Corporation Full timeCompany Description With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada. At EMCO Corporation, we...
-
Full Time Level 1
4 months ago
London, Canada DAGI Full time**Junior IT Tech** **Expectations** Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware Triage support requests through CRM (Customer Relationship Management) Respond to client requests by phone or through a CRM system Provide basic training with clients on Office 365 services and...
-
Team Lead, Customer Support
4 months ago
London, Canada Trackunit Full timeWe are looking for a **Team Lead for our new North American Customer Support, Tier 1** team, part of our Global Customer Support organization, to lead and guide our team to deliver an amazing customer experience to customers from around the globe. As a Team Lead for this function you will have a unique opportunity to shape and influence how the team...
-
IT Onsite/field Technician
3 months ago
London, Canada Compudata.ca Full timeCompudata Systems is London and area's leading IT service provider for businesses. They are currently looking to hire a new on-site field technician to join its evolving technical team. If you have a passion for technology and are experienced in day to day management of IT networks, then you have found your next career move. Compudata has provided IT...
-
Technical Service Representative
3 weeks ago
London, Ontario, Canada CB Canada Full timeJob SummaryWe are seeking a highly skilled IT Support Specialist to join our team at CB Canada. As an IT Support Specialist, you will be responsible for providing top-tier technical support to our clients, troubleshooting complex issues, and escalating problems to senior team members when necessary.Key ResponsibilitiesProvide high-level technical support to...
-
IT Support Specialist
3 weeks ago
London, Ontario, Canada CB Canada Full timeJob SummaryWe are seeking a highly skilled IT Support Specialist to join our team at CB Canada. As an IT Support Specialist, you will be responsible for providing top-tier technical support to our clients, troubleshooting complex issues, and escalating problems to senior team members when necessary.Key ResponsibilitiesProvide high-level technical support to...
-
Field Service Technician
2 months ago
London, Canada Toromont Cat Full timeToromont Cat is looking for a Field Service Technician, Heavy Equipment to go directly to customer sites in a Toromont Service truck and provide superior service and product expertise to maintain high standards that ensure repairs are completed in a timely manner with the utmost integrity. As a Toromont Cat Field Service Technician, YOU will experience: ...
-
Pest Control Technician
3 months ago
London, Canada A-1 PEST CONTROL Full timePEST CONTROL TECHNICIAN Locally owned and growing company since 1969. You work autonomously and are supplied with your own vehicle. We offer a flexible schedule, competitive wages, health benefits and comprehensive training. We believe in a good work and life balance with regular hours, no late night work hours and occasional Saturday morning work. Job...
-
Instrument Electronics Technician 1
3 months ago
London, Canada Neogen Full timeIt's fun to work in a company where people truly believe in what they are doing! The primary responsibility of this role, Instrument Electronics Technician 1, is for troubleshooting and repairing Neogen Food Safety instrumentation. Neogen has a broad range of products that provide our customers with effective food safety solutions. They will also assist...
-
Crane Technician
3 months ago
London, Canada Crane Wise Material Handling Inc Full timeCrane Wise is looking for experienced overhead crane service technician for London and surrounding area. - Inspect, troubleshoot, repair and modify electric overhead bridge cranes and related material equipment. - 1-3 Years of crane service technician experience. - Must have strong verbal, written and interpersonal communicational skills - Demonstrate solid...