Appointment Coordinator

4 months ago

Brampton, Canada Bramgate Volkswagen Full time

Appointment Coordinator - Competitive Salary + Benefits
- Brampton, Ontario

**The Role**

**Are you an experienced Appointment/Scheduling Coordinator looking to take the next step-up in your career? If so, we have a new challenge for you.**

We are a growing family-owned business, looking to appoint a **Volkswagen Appointment Coordinator** to join our team. You can expect to work in state-of-the art, air-conditioned/heated spaces with outstanding leadership and support. Not only do we offer a good benefits package, but we also offer career advancement opportunities. If you are a self-motivated, customer focused individual looking to take your career to the next level, keep reading

**Key Responsibilities**

The key responsibilities of a **Volkswagen Appointment Coordinator** include, but are not limited to:

- Promptly answer telephone in a warm and inviting manner
- Schedule service appointments. Follow up with customers as required
- Establishes and maintains good working relationships with customers to encourage repeat and referral business
- Take the initiatives to exceed customer satisfaction, even if it requires overcoming obstacles
- Ensures that each customer encounter is consistent with the Bramgate Promise
- Understands the customer service measurements used in the Volkswagen network
- Ensures that customer complaints are handled tactfully, promptly, with genuine concern, and according to the dealership’s guidelines
- Provides details of customer concerns to the Service Manager on a regular basis
- Identifies, recommends, and supports opportunities for methods/process improvement
- Complete customer surveys. Maintain a customer follow-up system with all customers to confirm satisfaction with their service experience
- Identifies repeat customers and treats them accordingly
- Assist Service Consultants in customer reception as required
- Perform various clerical and administrative duties
- Organize, maintain, and coordinate Company records and files in their proper locations
- Where necessary, assist in the compilation of data for various reports
- Maintain a clean and safe work area
- Other duties as required

**Our Company**

Bramgate Automotive Inc. has been in business since 1967 for more than 54 years. We have 5 locations in the Peel region. We celebrate diversity and we encourage growth within our growing organization. Give us your best and we will give you ours
- **Our vision is to make every customer experience easy, efficient, and enjoyable.**_

We are proud winners of:

- Canadian AutoWorld Employer of Choice (CAWEOC) Award - 2020
- Canada’s Top 25 Best Dealership to work for by Automotive News - 2018 & 2019.

**The Benefits**
- State-of-the art facility. Air-conditioned spaces
- Outstanding leadership and support
- Professional training and processes
- Large customer base
- Benefit package, life, dental, health, RRSP, pension plan and EAP
- Collegial workplace atmosphere
- Career advancement opportunities

**What you bring to the role**

The key skills and qualities of a **Volkswagen Appointment Coordinator**:

- High school diploma or equivalent
- Office Administration diploma would be considered an asset
- 2-5 years of direct work experiences in a dealership setting
- Able to create an environment where customers are regularly apprised of the current situation
- Always maintains a professional appearance
- Able to write simple correspondence, including memos, letters, etc.
- Knowledge of vehicles, equipment, and/or services offered
- Strong knowledge of Microsoft Office products, including Excel and Word
- Superior telephone manners and strong interpersonal skills
- Strong customer service orientation and follow-up
- Able to organize and maintain files and basic database
- Ability to work individually and part of a team
- Willing to learn more as a part of further personal development
- Valid G driver's licence

We thank all applicants. Only those selected will be contacted.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: In person

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