Service and Installation Coordinator

6 months ago


Brampton, Canada Door Doctor Full time

**Company description**

Door Doctor Toronto is one of four main branches specializing in service and installation of residential and commercial doors and loading dock equipment.

Overview:
We are seeking a detail-oriented and organized individual to join our team as a Service/Installation Coordinator. In this position, you will play a crucial role in ensuring the smooth operation of our service and installation departments and providing exceptional customer service to our clients. You will be a team player and report to/assist the Service Manager and Installation Manager to fulfill the requirements of the departments as needed.

**Duties**:

- Schedule and coordinate service and installation appointments for clients
- Communicate with clients to confirm appointment details and address any questions or concerns
- Assign technicians to appointments based on availability, skills, and location
- Monitor the progress of appointments and provide updates to clients as needed
- Maintain accurate records of service requests, appointments, and technician assignments
- Assist in resolving any issues or conflicts that may arise during appointments
- Collaborate with other departments to ensure timely completion of service requests
- Provide administrative support to the departments as needed

**Experience**:

- Previous experience in a customer service or administrative role in the construction industry is preferred
- Strong organizational skills with the ability to prioritize tasks and manage time effectively
- Excellent communication skills, both written and verbal
- Proficient in using computer systems and software for scheduling and record keeping
- Ability to work well under pressure and adapt to changing priorities
- Attention to detail and problem-solving abilities

We offer competitive pay rates and opportunities for career growth within our organization. If you are a motivated individual with a passion for providing exceptional customer service and being part of a team with increasing growth, we would love to hear from you.

Pay: $42,252.88-$68,237.86 per year

**Benefits**:

- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Application question(s):

- Do you have experience in the same or a comparable industry?

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person



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