Case Manager: Housing Stability Worker

6 months ago

Guelph, Canada Wyndham House Full time

Job Title: Case Manager (Housing Stability Worker)

Reports To: Manager of Supportive Housing Services

Job Overview:
To oversee case planning and provide comprehensive supports to their specific caseload while ensuring implementation of agency philosophy, policy, and procedures. The Housing Support Worker program provides housing supports and services to youth, specifically those who are in sub-lease situations. The workers will help youth to develop and pursue their housing goals, and will support them to identify, access and navigate service systems relevant to their specific and individualized needs.

This role will be Sunday to Thursday, 8:30AM to 4:30PM with one late shift per week (to be determined) from 12:00PM to 8:00PM.

Wage: Starting rate is $44 956.77 for case managers.

Job Responsibilities and Duties:

- Provide youth with a continuum of care that includes case management, referrals, and outreach. This position spans Guelph and Wellington County
- Provide support to clients with housing support needs who are living in sub-lease or RGI settings, including site inspections, group support, landlord liaison, and community relations
- Liaise with relevant agencies and programs such as, Youth Justice, Family and Children's Services, and the Canadian Mental Health Association to provide coordinated care
- Complete intake assessments by gathering a client’s background information and creating an effective treatment plan, tailored to their individual needs
- Provide crisis intervention and support to clients in the program
- Write case notes, intervention plans, and treatment plans
- Plan case conferences and review meetings with relevant community partners
- Assist with data collection and reporting to funders
- Attend committee meetings and conduct presentations within the community as required
- Support life skills development
- Coordinate clients’ access to community services
- Collaborate with community partners to provide wrap-around support
- Coordinate programming related to skills development, recreation, and therapeutic goals
- Provide trauma-informed and client-centered care
- Identify community services and resources that are appropriate for clients’ needs, coordinating referrals, intakes, appointments, and on-going access to services
- Support youth through their involvement with the Youth Justice System, including court, lawyers, mental health diversions, and probation
- Develop relationships with clients to support emotional regulation, harm reduction, and life skills development
- Liaise with staff to coordinate care and routines and support with behaviour management and treatment goals.
- Provide On-Call Support 1 week per year

Job Competencies
- Adaptability & Flexibility
- Relationship Building & Self-Management
- Creative and Innovative Thinking
- Clinical Assessment and Intervention Skills
- Agency Competencies:

- Equity, Diversity, and Inclusion
- Empathy and Compassion
- Housing-First Philosophy
- Harm Reduction

Job Skills and Qualifications:

- Post-Secondary education in a Social Services or related field (BSW preferred)
- 2+ years’ experience working with youth with complex needs
- 1 Year experience providing case management and/or support to vulnerable youth
- Sound knowledge of the barriers facing street-involved youth and commitment to the principles of housing-first
- Working knowledge of the Mental Health Act, Youth Justice Act, and the Child and Family Services Act as they pertain to work with high-risk youth.
- Skill, knowledge, and attitude consistent with trauma-informed client-centered advocacy and care
- Demonstrated crisis management, conflict resolution, problem solving and priority setting abilities
- Demonstrated knowledge of local social services and the processes by which to engage them
- Demonstrated understanding and sensitivity to social and cultural diversity, including ability to support clients’ decisions without judgement or bias
- Strong organizational, communication and interpersonal, and crisis intervention skills
- Strong ability to problem-solve and work independently
- Background facilitating skill development training or recreational coordination would be considered an asset
- Experience with staff supervision and support or program coordination is considered an asset
- Crisis Intervention and/or A.S.I.S.T. training would be an advantage.

Mandatory Requirements:

- CPR / First Aid level C
- Criminal Reference Check, including vulnerable persons
- Valid Driver’s License and access to a reliable vehicle. Regular travel to rural areas is required.

Preferred:

- CYW diploma/ or related degree strongly preferred
- Bachelor’s degree in social work or a Registered Social Worker

**Job Types**: Full-time, Permanent

Pay: From $44,956.77 per year

**Benefits**:

- Casual dress
- Dental care
- On-site parking
- Paid time off

Schedule:

- Day shift

**Education**:

- Bachelor's Degree (preferred)

Work Location: In person

Application d

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