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Customer Experience Associate
4 months ago
**JOB OVERVIEW**
The purpose of this Customer Experience Associate position is to ensure a positive experience for the customer by providing excellent customer service in store and checkout area for prompt and accurate cashier processing of the customer’s order.
**RESPONSIBILITIES**
- Provides excellent customer service and positively engages with all customers
- Maintains a neat and organized checkout area
- Greets all customers and displays warm demeanor
- Accurately scans or enters product data
- Accurately accounts for cash, debit, credit, credit coupons
- Answers incoming telephone calls from customers and schedules donation pickups
- Calls Receiving for assistance for customer pick up
- Marks SOLD on products that are sold and awaiting pick up
- Answers inquiries regarding location of products, refunds
- Ensures all covid-19 pandemic protocols and standards are practiced
**MERCHANDISING**
- Ensures proper documentation completed with respect to customers receipt and return of goods
- Completes merchandising tasks as directed and maintains efficient flow of merchandise from receiving to sales floor
- Merchandises and maintains designated areas (i.e. facing, signing, labeling, housekeeping etc.)
- Advises appropriate person regarding stock outs/shortages
**LOSS PREVENTION**
- Ensures loss prevention Standards are followed
- Controls cash, pursuant to cash handling policies and procedures
- Maintains proper security of cash and merchandise
- Acknowledges customers coming in with a greeting to ensure customer knows they have been seen entering the store.
**GENERAL**
- Presents proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge)
- Complies with all health and safety regulations
- Complies with all store policies and procedures
- Ensures the standards of housekeeping and image are maintained
- Perform other duties as required
- Completes all training and any new initiatives
**WORKING CONDITIONS**
- Ability to work flexible shifts which may include weekends
**PHYSICAL REQUIREMENTS**
- Ability to lift up to 50 pounds
- Ability to climb a ladder
**QUALIFICATIONS & EXPERIENCE**
**QUALIFICATIONS**
- Planning, Judgement and Decision Making
- Balance teamwork and efficiency in processing the customer order
- Organization and neatness
- Determine customer satisfaction
- Efficiency in processing the customer order
- Troubleshoot cash issues
**EXPERIENCE**
- Minimum of 2 years cashiering experience
- Strong computer and register skills
- Well organized with ability to record keep
- Detail oriented
- Ability to provide a proactive approach in customer service and problem-solving
- Effective verbal and written communication skills
- Ability to work independently
- Ability to function as part of the team in a fast paced environment
- Commitment to providing friendly customer service
**Job Types**: Part-time, Permanent
Part-time hours: 10-26 per week
**Salary**: $15.50-$16.10 per hour
**Benefits**:
- Casual dress
- On-site parking
- Store discount
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
COVID-19 considerations:
Proof of vaccination is required as a condition of employment. Habitat ReStore is a mask friendly organization, however, masks are not mandatory at this time. Plexi-glass shields are present at POS station.
**Experience**:
- Cashiering: 2 years (preferred)
Work Location: One location
Expected start date: 2023-05-22
