Short Term Rental Manager

6 months ago

Edmonton, Canada Pique Properties Full time

**Company Description**

Pique Properties is a fast growing and unique Short Term Rental (STR) Property
Management company. Since we launched back in 2018 our vision to be the top, high-end short term rental provider in Alberta is fast becoming a reality. We currently manage 60+ luxury properties and are located and scaling in multiple markets including: Edmonton,
Calgary and Canmore. We have exciting growth plans which include expanding into
Kelowna and further vacation markets, across Canada.

We pride ourselves on delivering quality, beautiful, and unique stays for guests from around the world and are fast becoming the leaders in the Short Term Rental industry in Alberta.

The Founders are leading experts in the short term rental field, not only running one of the most successful startups in this space but also teaching hundreds of entrepreneurs worldwide how to build a 7 figure STR business in under 2 years and have a true love of the
STR industry.

Our mission is to continue to provide exceptional, unique and stunning experiences across the world so people can truly enjoy the location and space they are in.

We are looking for an ambitious self-starter individual to join our growing team and take part in an exciting opportunity.

As we expand further into new markets, as our Business Manager you will be responsible for providing and maintaining exceptional experiences for our guests and also for our clients for whom we manage their real estate investments.

You will play a pivotal role in coordinating internal and external team members to ensure day-to-day operations are well maintained to a very high standard and order.

We are looking for the RIGHT person, someone who also has a love for real estate and hospitality, can bring creative solutions to your work, and has the desire to lead a high performing team, then we would like to speak with you.

As a driven, eager, and ambitious member of the Pique Properties team, the Business
Manager will be instrumental in achieving the company’s accelerated growth.

**Role Responsibilities**
- Guest Management and maintaining exceptional guest experience
- Manage reservations on online platforms to ensure revenue and profitability targets are met or exceeded with weekly/monthly/quarterly reviews with management
- Overseeing and setting up new listings on multiple STR platforms including: Airbnb,
- Implementing daily pricing strategies and revenue management
- Managing inventory and tracking supplies at all properties and quality control
- Efficient claims submission through the Airbnb platform and damage deposit claims
- Coordinating with internal staff including: customer service team, cleaning staff, handyman, interior designer and new property set up.
- Oversee, manage, and provide training to the customer service team so they have the tools and resources to perform their duties effectively. Creating standard operating procedures to improve company efficiencies.
- Provide updates to management on the performance of the team and hold team members accountable to their duties by adhering to the company process manual with regular weekly review calls and schedule bi-annual individual team member reviews to review their performance
- Coordinate with landlord / property owner clients of the company to ensure maintenance items that fall outside normal wear/tear from guests are addressed and rectified in a timely manner
- Review online reviews throughout each week from guests and address any feedback from guests to ensure properties are continually improved to improve guest experience. Attempt to remove any reviews that do not comply with online OTA platform review and content policies
- Review and respond to all incoming inquiries into Pique’s STR management leads and help with coordination for full set up of new properties with vendors.
- And more

**Skills and Qualifications**
- Minimum 3-5+ years’ experience in a hospitality or a customer service based role
- Sales/business development experience is an asset
- Previous experience in project and / or property management is an asset
- Strong attention to detail, organizational, and time management skills
- Sense of ownership and pride in your performance and its impact on the company’s success
- Deep desire to succeed and to grow in your career
- Possessing strong leadership skills and managing a team to work together towards a shared vision
- Excellent verbal and written communication skills
- Creative and solution-oriented attitude
- Post secondary or certification is an asset

In return, you will not only have the opportunity to join Pique Properties at an incredibly exciting stage, the career growth possibility is huge

You would be the first to join us in a key area of the business that will continue to grow.

On top of that you will have the opportunity to work alongside and be mentored by two of the most successful entrepreneurs in this field.

Does this sound like a journey you would like to be a p

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