Office Coordinator

2 weeks ago

Edmonton, Canada Lifemark Health Group Full time

**Office Coordinator**

**Location: Edmonton**, Alberta
**Status**:Permanent Full Time. Flexibility is required regarding daily start time/end time due to variability in service demand. Occasional weekend work.

For over 25 years **AssessMed** has been completing independent, unbiased, evidence based medico-legal evaluations and file reviews to several markets including but not limited to, auto insurance, defense and plaintiff tort medicals, Accident Benefits, Catastrophic claims, Life and Health Disability referrals as well as cases from HR representatives throughout corporate Canada**. AssessMed** is a true national provider with strategically located regional offices in BC, Alberta, Ontario, Quebec and the Maritime Provinces.

**Responsibilities**
- Examinee intake on the day of assessments (assisting with consent forms and paperwork)
- Working closely with the assessors to ensure a smooth visit to our office
- Covid-19 screening
- Answer phone in a timely manner, assist the caller or forward to the appropriate person/department
- Scan documents and save to the appropriate drive
- Handle daily filing, mail, couriers and manage supply cabinet
- Chaperone for assessments as needed and prepare room distribution for the next day
- Attend after-hours business related functions when required
- Available to work flexible hours and weekends when required
- Send appointment reminders for upcoming assessments
- Send medical document reminders for upcoming assessments
- Identify issues that will impact on service standards and notify management
- Handle referrals, process in the database and process related documentation and correspondence
- Follow up on cancellation and no shows, to see if the appointment should be rebooked
- Process clinical note and record release requests
- Ensures accurate timelines are reflected in the system and ensure timely processing of all bookings
- Weekly report running and follow-up - waitlist, report status (pending/awaiting), to be scheduled
- Assist as required with the trial and arbitration process
- Complete administrative tasks to support other business units as required
- Take responsibility for and monitor the Vancouver office cell phone
- Other duties as assigned
- Handle incoming and outgoing mail

**Required Qualifications**
- College diploma with a minimum of 1 year relevant work experience is preferred
- 1-2 years work experience in medical, insurance, legal office an asset;
- Exposure to customized databases, including running reports;
- Must be able to assume responsibility for job duties and work independently;
- Ability to effectively sort, prioritize, and execute multiple time-sensitive tasks;
- Ability to analyze and solve problems with autonomy demonstrated.
- Superlative verbal, written and presentation skills required
- Exceptional organizational and time management skills
- High level of computer proficiency and experience with MS Office
- Must have excellent communication skills (written and verbal); must be able to show initiative and good judgment; must be team player with the ability to work autonomously.
- Must possess a passion for details

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