Service Dispatcher

3 weeks ago

Kitchener, Canada Leavitt Machinery Canada Inc. Full time

**Leavitt Machinery** is one of the fastest growing materials handling equipment dealers in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, we have achieved continued growth over the past 25 years.

Leavitt Machinery is an integral entity within the Venturis group of companies, representing an extensive network of rapidly growing businesses, including over 60 branches and 1200+ employees. Venturis strategically invests in visionary and values-driven organizations operating throughout North America, with expertise in acquiring leading material handling equipment dealerships supporting the construction, industrial, forestry, mining, and agricultural markets.

In addition to our expanding dealership network, the Venturis portfolio includes complementary companies providing financing, freight and logistics, parts manufacturing, industrial parts supply, component rebuilding, training solutions, and marketing.

With a focus on learning and continuous improvement, Venturis and Leavitt Machinery are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

**The Opportunity**

Leavitt Machinery is recruiting for an energetic, organized, and detail-oriented **Service Dispatcher** to join our team in **Kitchener, ON**. As a Service Dispatcher, you play a critical role in the successful coordination of service jobs, including managing scheduling and assigning work to Technicians. Importantly, you will play a key role in ensuring that the services we provide meet or exceed the needs of our internal and external customers.

**Essential Duties & Responsibilities**

As our Service Dispatcher your key responsibilities will include:

- Scheduling, coordinating and assigning all jobs for Technicians
- Managing new and ongoing work orders using an ERP system
- Owning incoming leads using established programs and processes
- Utilizing the service scheduler to prioritize and schedule appointments
- Scheduling Technicians according to the provisions of the applicable Collective Agreement, ensuring compliance
- Communicating with Service and Parts team members to ensure workloads are maximized, and customer needs are managed proactively
- Maintaining ongoing and professional customer communication throughout the course of each repair job
- Managing the WIP Report and billing customers; reviewing invoice proposals for accuracy 100% of the time
- Adhering to all safety programs and initiatives, including programs for field workers
- Additional duties as required

**Required Skills & Qualifications**
- Previous related experience strongly preferred, including scheduling and coordination experience
- Previous experience in the machinery industry and mechanical knowledge would be considered a strong asset
- Strong organizational skills, planning skills, and multi-tasking ability
- A customer service mindset and excellent communication skills
- Strong interpersonal skills, including the ability to work with internal and external customers at all levels
- Post-secondary education in Sales, Business, Management or a related discipline
- Excellent working knowledge of Microsoft Office (Word, Excel, Outlook) is required
- Ability to thrive in a fast-paced and dynamic work environment

**Benefits & Perks**

Leavitt Machinery Canada is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan.
- Company paid medical health care plan for you and your dependents
- Extended health plan - 100% employer paid
- Dental plan, vision plan, and prescription drug coverage
- Annual health care spending account
- Life insurance, disability insurance, and travel insurance - 100% employer paid
- Sick leave plan - 100% employer paid
- Employee assistance programs
- RRSP matching
- Wellness days
- Remote and flexible work arrangements
- Ongoing professional development opportunities

LeavittMachinery

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