Mechanical Service Dispatcher
2 weeks ago
**Education & Experience**:
Dean-Lane Contractors Inc. is a leading full-service mechanical contractor based in Kitchener, providing exceptional services throughout the Waterloo Region and surrounding areas. With a strong commitment to quality and customer satisfaction, we specialize in mechanical solutions for multi-residential, commercial, institutional, and industrial projects.
We are currently seeking a **Mechanical Service Dispatcher** to join our team. This individual will play a critical role in ensuring seamless coordination of service operations and maintaining excellent customer relationships.
**Position Overview**
**Key Responsibilities**
**Service Coordination**:
- Schedule all emergency service calls and service contract maintenance inspections.
- Dispatch technicians daily using dispatch software and ensure timely completion of tasks.
- Coordinate service jobs, including scheduling subcontractors and equipment deliveries.
- Follow up with technicians for start-up reports, inspection reports, and send final reports to customers.
**Customer Communication**:
- Follow up with customers regarding outstanding payments and scheduled maintenance.
**Administrative Duties**:
- Maintain and update client files and job work orders in the dispatch software.
- Prepare management reports on service operations and performance metrics.
- Review and monitor dispatch software daily to ensure accurate job tracking and technician scheduling.
**Maintenance Program Management**:
- Maintain the customer list for the maintenance program and proactively contact customers for their next scheduled maintenance.
**Qualifications**
- Secondary school diploma or equivalent (preferred).
- Minimum 1 year of experience in administrative or customer service roles (required).
- Experience in mechanical, HVAC, or construction industries is an asset.
**Skills & Attributes**:
- Strong communication skills (written and verbal).
- Excellent time management and organizational skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Strong attention to detail and follow-up skills.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and ability to learn in-house systems.
- Customer-focused mindset with a commitment to delivering exceptional service.
**Additional Requirements**:
- Reliable commute to Kitchener, ON, or plans to relocate before starting work (preferred).
- Familiarity with dispatch software is an asset (training can be provided).
Pay: $50,000.00-$60,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
-
Service Dispatcher
6 months ago
Kitchener, Canada Leavitt Machinery Canada Inc. Full time**Leavitt Machinery** is one of the fastest growing materials handling equipment dealers in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, we have achieved continued growth over the past 25 years. Leavitt Machinery is an integral entity within the Venturis group of companies, representing an extensive...
-
Dispatcher
2 months ago
Kitchener, Canada PATHFINDER FREIGHTLINES INC Full time**About us** PATHFINDER FREIGHTLINES INC is a small business in Dartmouth, NS B3B 1J4. We are professional, agile, and innovative. Our work environment includes: - Modern office setting - Work-from-home days - Growth opportunities Dispatcher We are looking an experienced Dispatch Manager to join our team. Responsibilities include planning for outbound...
-
Dispatcher
10 hours ago
Kitchener, Canada Abaj Logistics Inc Full time**Job Overview** **Duties** - Communicate effectively with drivers to provide instructions and updates regarding their routes and schedules. - Utilize Transportation Management Systems (TMS) to monitor shipments, track freight, and analyze delivery performance. - Type and maintain accurate records of shipping and receiving activities, ensuring all...
-
Emergency Services Dispatcher
6 months ago
Kitchener, Canada Paragon Protection Ltd. Full timeDurée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 40 to 44 hours per week - Education: - Expérience: **Education**: - No degree, certificate or diploma **Tasks**: - Maintain work records and logs - Perform general office duties - Provide customer service - Dispatch personnel as required by emergency situations - Operate...
-
Dispatcher - Southwest
2 months ago
Kitchener, Canada CRH Canada Full time**Job ID**: 502377 **Work Type**: Full Time It is a great time to join Dufferin Concrete, A CRH Company! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world - class team. Make your mark! You will be a successful addition to our team if you look at change...
-
Dispatcher - Southwest
2 months ago
Kitchener, Canada Dufferin Concrete - A CRH Company Full timeJob ID: 502377 Work Type: Full Time **It is a great time to join Dufferin Concrete, A CRH Company!** **CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.** **We are building a world - class team. Make your mark!** **You will be a successful addition to our team if you...
-
Truck Dispatcher
6 months ago
Kitchener, Canada Davidson Contract Services Full timeEducation: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Work setting**: - Transportation **Tasks**: - Advise vehicle operators of traffic and other problems - Dispatch personnel according to schedules and work orders - Knowledge of cross border dispatching regulations and practices - Knowledge of highway...
-
Truck Dispatcher
6 months ago
Kitchener, Canada Davidson Contract Services Full timeEducation: - Expérience: **Education**: - Secondary (high) school graduation certificate **Work setting**: - Trucking company **Tasks**: - Monitor personnel workloads and locations - Advise vehicle operators of traffic and other problems - Dispatch personnel according to schedules and work orders - Keep track of shipments - Knowledge of cross border...
-
Dispatcher
6 months ago
Kitchener, Canada Frontier Distribution Services Inc. Full time**About us** Frontier Distribution Services Inc. is a family-owned transportation company with a strong reputation for excellence. We have been providing reliable and efficient transportation services since 1998. Our team of experienced drivers and logistics professionals work together to ensure that each shipment is delivered safely and on time. We take...
-
Service Project Coordinator
1 month ago
Kitchener, Canada Dean Lane Contractors Full timeKey Responsibilities: Project Coordination: - Manage and coordinate all aspects of mechanical service projects from initiation to completion. - Assist in the development of project timelines and ensure adherence to deadlines. - Track project progress and communicate updates to stakeholders. - Coordinate with vendors, suppliers, and subcontractors to ensure...
-
Receptionist/dispatch
6 months ago
Kitchener, Canada Delta Elevator Company Limited Full time**AT DELTA, WE ARE PASSIONATE ABOUT ELEVATORS AND ABOUT CUSTOMER SERVICE!** We are a Canadian company that designs, manufactures, installs and services elevator systems throughout southwest Ontario. With local roots going back over 55 years, our growing organization is looking for like-minded individuals to enhance our ability to provide Integrity, Service...
-
Plumbing Service Technician
3 months ago
Kitchener, Canada Velocity Mechanical Inc Full time**Company Overview** Velocity Mechanical Inc is a vibrant construction company. We are a well-established highly reputable company that provides cost effective professional service for engineered bid and spec projects and design-build mechanical solutions that focus on fulfilling the building construction needs of developers, municipalities, and industrial...
-
School Bus Dispatcher
6 months ago
Kitchener, Canada Voyago Full time**Voyago is currently recruiting for a Dispatcher for School Bus Drivers in Kitchener, Ontario.** Reporting to the Operations Manager, the Schools Dispatcher is responsible for the dispatch of drivers and providing accurate directions. The role also includes providing a high degree of customer service in a fast-paced work environment. - **Shift Available:...
-
Warehouse Coordinator
7 days ago
Kitchener, Canada Expressway Trucks Full timeExpressway Trucks is one of Canada’s premiere Volvo and Hino Truck Dealers and is Southwestern Ontario’s leading truck sales and service provider. Our location in Ayr is currently seeking a full-time **Warehouse Coordinator & Dispatcher.** **WHAT'S IN IT FOR YOU?** At Expressway Trucks, we are proud to offer competitive wages, an excellent group...
-
School Bus Dispatcher
5 months ago
Kitchener, Canada Voyago Full time**Voyago is currently recruiting for a Dispatcher for School Bus Drivers in Kitchener, Ontario.** Reporting to the Operations Manager, the Schools Dispatcher is responsible for the dispatch of drivers and providing accurate directions. The role also includes providing a high degree of customer service in a fast-paced work environment. - **Shift Available:...
-
School Bus Dispatcher
4 weeks ago
Kitchener, Ontario, Canada Voyago Full timeSchool Bus Dispatcher Job DescriptionWe are seeking a skilled School Bus Dispatcher to join our team in Kitchener, Ontario. As a key member of our operations team, you will be responsible for dispatching drivers and providing accurate directions.Key Responsibilities:Dispatch drivers to various routes on a timely basis.Ensure dispatch and driver operations...
-
Customer Service Specialist
1 month ago
Kitchener, Canada Service Experts Canada Full timeOverview: **Customer Service Specialist** **Reports To**:General Manager and/or Office Manager **Status**: Full-time, Regular **Category**: Customer Service **Location Name**: Enercare - Hammond **Location Address**: Kitchener, ON **Join the team of experts and realize your true potential!** **Why You Should Join the Service Experts Team?** Our team...
-
Mechanical Service Manager
5 months ago
Kitchener, Canada Roberts Onsite Inc Full timeThe Roberts Onsite team is growing. If you are a committed, enthusiastic, and driven professional searching for a dynamic and fulfilling career that focuses on providing exceptional service, this position is for you. The **Mechanical Service Manager** position is located in Kitchener, Ontario and reports directly to the Mechanical Manager. **A Little About...
-
School Bus Dispatcher
4 months ago
Kitchener, Canada Voyago Full timeVoyago is currently recruiting for a Dispatcher for School Bus Drivers in Kitchener, Ontario. #voyagoschoolsReporting to the Operations Manager, the Schools Dispatcher is responsible for the dispatch of drivers and providing accurate directions. The role also includes providing a high degree of customer service in a fast-paced work environment. Shift...
-
Dispatcher & Administrative Assistant
4 weeks ago
Kitchener, Canada Overhead Door Co of Kitchener - Waterloo Full time**About us** Overhead Door Co of Kitchener - Waterloo is a family owned and operator company since 1987, seeking to hire Full-time Dispatcher & Administrative Assistant to add to our team. We are a fun, fast-paced, professional company that host company events from time to time. Our work environment includes: - Modern office setting - Growth...