Dispatcher - Southwest

Job ID: 502377

Work Type: Full Time

**It is a great time to join Dufferin Concrete, A CRH Company**

**CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.**

**We are building a world
- class team. Make your mark**

**You will be a successful addition to our team if you look at change as an opportunity to develop and contribute to the business. You will be successful in your role if you like partnering with the business, presenting new ideas and providing excellent customer service.**

**Dufferin Concrete**, A CRH Company is currently hiring a **Dispatcher **to join their growing team

**Who we are**
Recognized as one of Greater Toronto's Top 100 Employers, Dufferin Concrete has been a trusted supplier, providing the materials, expert advice and value-added services to build roads, highways, schools, homes and buildings in Southern Ontario. Our network of 28 plants and over 400 ready-mix trucks provide a variety of standard and custom concrete mixes to meet technical specifications for commercial, industrial, institutional, and residential construction customers. We have earned our reputation as one of the most trusted, experienced, and quality-driven concrete suppliers in Canada, with over 100 years of service in the building materials industry.

CRH is a leading provider of building materials solutions that build, connect and improve our world. Employing 78,500 people at 3,390 operating locations in 29 countries, CRH has market leadership positions in both North America and Europe.

**Why Work with Us?**
- We are a global leader in construction services and materials
- Rewarding career development in Canada and Internationally
- Group Medical, Extended Health and Dental Plan starting from Day 1
- Defined Contribution Pension Plan
- Service Awards
- Discounts on gym membership, telecommunications, home and auto insurance

**Position**:Dispatcher Southwest
**Term**: Full Time
**Start Date**: TBD
**Location**: Kitchener

**Position Summary**:
Reporting to the Distribution Supervisor, the Dispatcher is responsible for monitoring a large fleet of RMX Drivers while delivering an exceptional customer experience throughout the dispatching process. As the first point of contact between the Distribution team and the RMX Drivers, the Dispatcher must be able to multitask and adjust to real time changes in a fast-paced environment in order to meet daily customer demands.

The Dispatcher must communicate effectively with the RMX Drivers, Batch Plants, and Distribution team through regular phone calls and two-way radio systems to ensure accurate and timely concrete delivery. Dispatchers must also possess a strong directional orientation and a working knowledge of roadways in the GTA and surrounding areas in order to optimize RMX fleet resources based on project locations. Dispatchers must be computer savvy and demonstrate the ability to learn concrete shipping software and other required dispatching technologies.

Dispatchers should possess an ability to work well in a team environment and be able to perform at a high level under pressure situations.

**Responsibilities**:

- Serve as the main point of contact between RMX Drivers and Distribution Team.
- Accurately and efficiently manage a large fleet of drivers over several batch plants to ensure on time delivery to our customers.
- Respond to customer enquiries and provide customers with updated information regarding their deliveries in an efficient and professional manner.
- Cultivate strong relationships with RMX Drivers to ensure scheduling and delivery accuracy.
- Handle customer complaints by troubleshooting service and quality related issues; providing real-time solutions to satisfy the customer’s needs.
- Uphold the company’s commitment to Environmental and Health & Safety.
- Administrative duties as required.

**Requirements**:

- High School Diploma
- 1-3 years of work experience
- Dispatching experience is an asset
- Related construction field and industry experience is an asset
- Computer savvy and proficient - experience with Microsoft Office and Google Maps; Command Concrete is an asset
- Strong customer service orientation and experience
- Superb radio / phone skills - ability to professionally handle calls in a fast-paced environment
- Strong interpersonal and communication skills
- Punctual and Efficient
- Attention to detail
- Excellent organization and time management skills
- Geographical awareness - GTA and surrounding areas
- Commitment to health and safety

CRH Canada Group Inc. recognizes Canada’s diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.