Salesforce Business Process Analyst

2 weeks ago

Calgary, Canada InSync Full time

We are looking for a **Salesforce Business Process Analyst **for a **4-month contract position, with high likelihood of extension** in **Lloydminster**, Saskatchewan or Calgary, Alberta (preferred location is Lloydminster, but Calgary will be considered also).** **Must be legally entitled to work in Canada.**

**Hybrid schedule, at least 4 days in the office. 8 hours a day, 40 hours a week. It is NOT a remote role.**

**Role Description**

**Responsibilities**
- Manage initiatives related to business process and data improvement
- Stay apprised of new technology and efficiency opportunities
- Investigate and collaborate with internal and external teams and partners, including IT, operations, maintenance, engineering, finance, supply chain and service teams
- Health, Safety, and Environment (HSE) Compliance
- Collect, process, and analyze data from various sources to support business decisions. Investigate and implement new technology to optimize alignment between data sources
- Integrate Salesforce data with other systems and data sources, such as SAP, Capstone and Energy Components, to provide a complete view of operations and support business decisions
- Evaluate the risk of Salesforce configuration/customizations to business activities, workflows, and user experience. Advise on usability improvements and identify opportunities for efficiency
- Work with business stakeholders to identify opportunities for process improvement, and design and implement solutions to optimize business processes.
- Provide expertise to evaluate and implement digital solutions within an overall workflow management program
- Liaison between business stakeholders and technical developers
- Collaborate with stakeholders to define enhancement objectives, scope, and timeline, and ensure resources are available and engaged to achieve success
- Coach, train, and support professional and technical growth of Salesforce users on the systems and processes
- Respond to user inquiries and resolve issues in a timely manner
- Promote the value of data quality and create guidance to maintain and enhance data across distinct data sources
- Develop, maintain, and distribute regular reports and dashboards to provide insights into key business metrics
- Use data visualization techniques to present information in a clear and concise manner
- Provide technical review and insight to business data change requests from business partners to determine applicability, complexity, and business value
- Collaborate with the Salesforce business architect, solution architect and developers to articulate the business requirement, evaluate system impact, and design and deploy solutions
- Responsible for the applicability, quality, and usability of technical solutions
- Comprehensive auditing of system and asset data quality, development of corrective action plans, management of cleansing activities and identification of workflow gaps to correct future non-compliance

**Required Skills and Experience**
- **10 years of experience with databases with specialized technical and functional knowledge**:

- **5 years of experience with Salesforce**:

- **Experience with SAP, Capstone and Energy Components**:

- **5 years of experience with project management**:

- Business / Technical Diploma and / or equivalent training is an asset
- Oil and gas equipment knowledge is an asset
- Influence users to maintain data quality standards
- Critical thinking, able to investigate and determine a course of action based on findings
- Able to adapt to changing priorities to meet deadlines
- Able to organize and manage multiple work streams
- Attention to detail and ability to accurately assess information to make decisions is key to this role

**InSync Systems Inc.** is a privately-owned boutique Canadian Resourcing and Consulting Services Company that works closely with a range of corporate clients across multiple industries to bring them solutions that effectively address their business needs.

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