Salesforce Business Process Analyst

6 months ago

Calgary, Canada InSync Full time

We are looking for a
**Salesforce Business Process Analyst **for a
**12-month contract position, with possible extensions** in
**Lloydminster or Calgary**
**, Alberta.**
**Must be legally entitled to work in Canada.**

**Role Description**

**Responsibilities**
- Asset Management: Support the management of assets, including the tracking and reporting of asset performance, asset reutilization, maintenance activities, tax assessment, and capital expenditures.
- Data Management: Collect, process, and analyze data from various sources to support business decisions. Investigate and implement new technology to optimize alignment between data sources.
- Data Integration: Integrate Salesforce data with other systems and data sources, such as SAP, Capstone and Energy Components, to provide a complete view of operations and support business decisions.
- Salesforce Configuration: Evaluate the risk of Salesforce configuration/customizations to business activities, workflows, and user experience. Advise on usability improvements and identify opportunities for efficiency.
- Process Optimization: Work with business stakeholders to identify opportunities for process improvement, and design and implement solutions to optimize business processes. Provide expertise to evaluate and implement digital solutions within an overall workflow management program.
- Enhancement Management: Liaison between business stakeholders and technical developers. Collaborate with stakeholders to define enhancement objectives, scope, and timeline, and ensure resources are available and engaged to achieve success.
- Training and Support: Coach, train, and support professional and technical growth of Salesforce users on the systems and processes. Respond to user inquiries and resolve issues in a timely manner. Promote the value of data quality and create guidance to maintain and enhance data across distinct data sources.
- Reporting and Analytics: Develop, maintain, and distribute regular reports and dashboards to provide insights into key business metrics. Use data visualization techniques to present information in a clear and concise manner.

**Deliverables**
- Provide technical review and insight into business data change requests from business partners to determine applicability, complexity, and business value.
- Collaborate with the Salesforce business architect, solution architect and developers to articulate the business requirement, evaluate system impact, and design and deploy solutions.
- Responsible for the applicability, quality, and usability of technical solutions.
- Comprehensive auditing of system and asset data quality, development of corrective action plans, management of cleansing activities and identification of workflow gaps to correct future non-compliance.

**Required Skills and Experience**
- **10 years of experience with databases with specialized technical and functional knowledge**:

- **Minimum 5 years of experience with Salesforce.**:

- **Business / Technical Diploma and / or equivalent training is an asset.**:

- **Oil and gas equipment knowledge is an asset.**:

- Experience with data management, data governance, and data administration.
- Strong project facilitation skills with a demonstrated ability to partner with stakeholders to achieve success.
- Influence users to maintain data quality standards.
- Strong attention to detail and ability to find errors and anomalies in large data sets.
- Critical thinking, able to investigate and determine a course of action based on findings.
- Effective communication skills with field and office personnel.
- Able to adapt to changing priorities to meet deadlines.
- Able to organize and manage multiple work streams.

**InSync Systems Inc.** is a privately-owned boutique Canadian Resourcing and Consulting Services Company that works closely with a range of corporate clients across multiple industries to bring them solutions that effectively address their business needs.

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