Canada Ac Power-field Service

3 months ago


Vancouver, Canada Vertiv Full time

**Why Vertiv is the best company for Field Service professionals**:

- Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture
- Company leaders have many years of hands-on Field Service experience in this industry and many others
- Tremendous focus is placed on employee technical and leadership development
- Technical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning
- Competitive benefits include: Company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k, Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision & Dental & more
- Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides
- Company-wide commitment to promoting a strong work/life balance
- An employer-of-choice for Veterans with technical backgrounds

The Field Service Technician is primarily responsible for scheduled and remedial (break-fix) service on Small to Medium UPS, Power Distribution Units & Battery system products (2-120KVA) serviced by Vertiv, commensurate with appropriate classroom and on-the-job training. The Field Service Technician is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Field Service Technician is primarily responsible to support products and services sold to our “Edge” market segment, including retail, financial, and municipal customers.

**RESPONSIBILITIES**:
**ROLE**
- Perform service tasks as assigned and as per company policies and procedures
- Capable of working under direct supervision or independently based upon training completion
- Render on-site and phone assistance to customers
- Communicate with Technical Support on technical or procedural issues
- Implement Field Change Notices per published guidelines
- Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

**SAFETY**
- Operate in a safe manner in accordance with published safety guidelines
- Maintain and operate company vehicle in accordance with local laws and company policy
- Must wear appropriate PPE as per company guidelines and accordance with job duties
- Adhere to work hours policy guidelines - “14 hours rule”
- Report all work related accidents or injuries within 24 hours to the appropriate personnel.

**ADMINISTRATION**
- Complete accurate and timely administrative tasks (i.e. Time cards, expense report, mileage reports, Service Request task closure, service reports) per company guidelines
- Maintain individual inventory and perform cycle counts in accordance with company policy
- Maintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies

**CUSTOMER SATISFACTION**
- Provide proper and adequate communication to internal and external customers
- Provide estimated time of arrival to the customer where applicable
- Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment
- Strive to provide all customers a “first time fix” for their equipment
- Maintain customer satisfaction rates per company guidelines
- Attend Customer Meetings as required

**PERFORMANCE**
- Maximize productivity by combining service opportunities
- Complete all technical and administrative work in an efficient and timely manner
- Capable of making technical and commercial decisions under pressure
- Properly evaluate site and equipment for appropriate billing status
- Maintain productive utilization rate per company guidelines
- Perform inventory cycle counts per company guidelines
- Adhere to company dress code and safety regulations
- Meet or exceed on-site response time requirements for each customer
- Understand and comply with company startup/escalation processes and proceduresMaintain proper and adequate level of internal communications

**QUALIFICATIONS**

Experience (one or more of the following)
- ASEET or AMEET, or progress towards, is preferred
- High School or Vocational School Diploma
- 2-4 years military experience in a related technical field
- 0-2 years of relevant industry experience

Interpersonal and Administrative Skills
- Communicate professionally and respectfully in both written and verbal forms
- Manage time effectively by prioritizing and balancing technical tasks with administrative tasks
- Collaborative with peers, customers, suppliers, and leadership
- Complete administrative tasks (i.e. report writing, time entry, expense reporting, material debriefing, inventory counting, etc.) in a timely fashion

Technical skills
- Make basic site evaluation skills to include: environmental temperature, and general operating conditions
- Familiarity with e


  • Field Services Intern

    1 month ago


    Vancouver, Canada POWER Engineers Full time

    Field Services Intern (PTE) Do you want to have an opportunity to expand your skills and teamwork? Looking for a company that will provide a great chance for real-world training and skill development? POWER Engineers can help you reach your career goals in an environment that promotes professional growth and encourages innovative ideas. POWER...

  • Power Technician

    6 months ago


    Metro Vancouver Regional District, Canada BC Rapid Transit Co. Ltd Full time

    **Marketing Statement**: Join a company that has been a part of moving Metro Vancouver for over 35 years. British Columbia Rapid Transit Company Ltd. (BCRTC) maintains and operates the Expo and Millennium SkyTrain Lines from our central facilities in south Burnaby. Our services connect downtown Vancouver to the cities of Burnaby, New Westminster, Coquitlam,...


  • Vancouver, Canada Total Power Limited Full time

    _**Power Generator Specialist**_ **Summary** An integral part of the Sales Team, this role will have direct responsibility and accountability for growing Total Power’s acceptance rate as a ‘preferred vendor’ with consulting engineers and end-users in Western Canada. The role will also play an influential part in landing Key Projects (as mutually...

  • Kit and Ace HR Leader

    4 weeks ago


    Vancouver, British Columbia, Canada Kit and Ace Full time

    Job SummaryWe are seeking a highly skilled HR Generalist to join our team at Kit and Ace. The successful candidate will have a strong background in human resources, with a minimum of 4-5 years of experience as an HR Business Partner or Generalist within Canada, preferably in a retail environment.


  • Vancouver, Canada Stantec Full time

    Distribution Field Inspector - Power - ( 240003HF ) **Description** Join a team that does more than generate and deliver electricity through its work; join a team that powers growth and advances communities. Seeing beyond the project at hand, you’ll work with us to advance the industry and build your career. We operate with the strength of a $3B company...


  • Vancouver, Canada AGS LLC Full time

    **Job Overview** The Field Service Technician II has a proven electronics background with at least 2 years’ experience in a lesser role or 3 years’ experience in a casino technical role. This position is responsible for the service, installation, conversion, upgrade and preventative maintenance of all AGS gaming equipment at various casinos in their...


  • Vancouver, Canada Accurate Power Group Ltd. Full time

    **Job Summary** We are seeking an experienced and driven Field Service Electrical Technician to join our exceptional services team, based in Vancouver. The Field Service Electrician will be responsible for performing servicing, testing, and maintenance on various types of power transmission and distribution equipment, as well as conducting thermal imaging...


  • Vancouver, British Columbia, Canada Kit and Ace Full time

    OverviewWe are seeking a highly motivated and customer-focused Retail Associate to join our team at Kit and Ace. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, maintaining a visually appealing store environment, and achieving sales targets.Salary$45,000 - $55,000 per year, depending on...


  • Vancouver, Canada Techtronic Industries Canada, Inc. Full time

    At TTi, people come for the opportunity and stay for the culture! Job Description Summary **Job Description**: - Field Sales Representative | Leadership Development Program - TTI Canada Inc. | Milwaukee®, RYOBI®, Hoover® & HART® - Full-Time | Permanent | Positions Available Nationwide_ About TTI Canada - TTI is a world-class leader in design,...

  • Construction Labourer

    6 months ago


    Vancouver, Canada Corrosion Service Company Limited Full time

    **Corrosion Service Company Limited (CSCL)** was founded in 1950 by Thomas R.B. Watson as the first Canadian firm to specialize in cathodic protection. Our founding philosophy was based on the principles of providing great customer service and developing a deep understanding of customer needs, these same core principles still guide our company today. **We...


  • Vancouver, Canada Techtronic Industries Canada, Inc. Full time

    At TTi, people come for the opportunity and stay for the culture! Job Description Summary **Job Description**: - Field Sales Representative | Leadership Development Program - TTI Canada Inc. | Milwaukee®, RYOBI® - Full-Time | Permanent | Positions Available Nationwide_ TTI is where culture meets opportunity. We are fast paced, highly energetic and we...


  • Vancouver, Canada Techtronic Industries Canada, Inc. Full time

    At TTi, people come for the opportunity and stay for the culture! Job Description Summary **Job Description**: - Field Sales Representative | Leadership Development Program - TTI Canada Inc. | Milwaukee®, RYOBI® - Full-Time | Permanent | Positions Available Nationwide_ TTI is where culture meets opportunity. We are fast paced, highly energetic and we...


  • Vancouver, Canada Amada Canada Ltd Full time

    **Position Overview** Amada, a global leader in the machine tool business, is currently seeking Field Service Technicians in Western Canada and offers a competitive compensation package with benefits and a signing bonus. **Duties and Responsibilities** - Talk to customers and schedule service calls. - Install, troubleshoot and repair CNC Machines. - Train...


  • Vancouver, Canada BC Hydro Full time

    **A workplace powered by you** At BC Hydro, we’re working towards creating a cleaner and more sustainable future for all British Columbians and need people like you to help us. A career at BC Hydro is meaningful and provides you the opportunity to be part of a talented, inclusive, and diverse team. We offer a healthy work-life balance, competitive wages,...

  • Electrical Technician

    6 months ago


    Vancouver, Canada CIMA+ Full time

    **Welcome to a place where people are at the heart of everything we do.** Welcome to people with an inspiring vision and who seek stimulating challenges. At CIMA+, you’ll find a place where you’ll have many opportunities to learn and develop while working on engaging projects. We are a firm 100% owned by its employees and we value a collaborative and...

  • Regional Sales Manager

    6 months ago


    Vancouver, Canada MacLean Power Systems Full time

    Avec son siège social situé à Fort Mill, en Caroline du Sud, MacLean Power Systems (MPS) est le principal fabricant de produits critiques pour les marchés de l'électricité, des télécommunications et civils. Compagnie privée depuis 1986, MPS génère un chiffre d'affaires de plus de 700 millions (USD) avec ses 1400 employés dans le monde. Reconnue...


  • Vancouver, Canada Island Technical Installations Ltd. Full time

    **Job Posting**: Electrical Field Service Technician **Location**: Vancouver, BC, Canada **Responsibilities**: - Perform maintenance, troubleshooting, repairs, and installations on HV and LV equipment. - Conduct retrofits and upgrades to improve system performance and efficiency. - Execute commissioning procedures for new installations and equipment. -...

  • Field Service Manager

    4 weeks ago


    Vancouver, Canada Quench Canada, Inc. Full time

    About the Role Quench Canada is seeking a key contributor to join our team as a full time Field Service Manager, reporting to the Director of Field Service & Supply Chain. The Field Service Manager will be responsible for general customer management, installations and lead a team of Field Service Technicians. The FSM will also ensure timely and exceptional...

  • Field Service Manager

    4 weeks ago


    Vancouver, Canada Quench Canada, Inc. Full time

    About the RoleQuench Canada is seeking a key contributor to join our team as a full time Field Service Manager, reporting to the Director of Field Service & Supply Chain. The Field Service Manager will be responsible for general customer management, installations and lead a team of Field Service Technicians. The FSM will also ensure timely and exceptional...

  • Field Service Manager

    4 weeks ago


    Vancouver, Canada Quench Canada, Inc. Full time

    About the RoleQuench Canada is seeking a key contributor to join our team as a full time Field Service Manager, reporting to the Director of Field Service & Supply Chain. The Field Service Manager will be responsible for general customer management, installations and lead a team of Field Service Technicians. The FSM will also ensure timely and exceptional...