Contact Center Agent

2 weeks ago


Edmonton, Canada SureHire Full time

We are currently looking for an energetic, motivated individual with a positive attitude to join our team based at SureHire’s Corporate Office. Hours of work will be between office hours of 7:00am - 6:00 pm Monday to Friday. This will be a one year contract position with the possibility of extension.

Job overview:
As part of the Contact Centre Team, you are the first contact for many of our clients. In this role, you will not only book appointments at SureHire facilities but collaborate with many of our clients meeting all testing requirements. This involves communicating with our Canada and USA Exclusive Testing Network or Third-Party Administrators.

As a Contact Centre Agent, you are the “voice” of SureHire. Contact Centre Agents are the first impression a client will have when experiencing our exceptional customer service. Not only do you represent SureHire, you are the first step in a relentless desire to ensure our clients’ needs are met with a live voice 24/7.

What you’ll do:
Taking calls on an multi line phone system

Book appointments at various locations using SureHire proprietary software

Quality control - Double check recruiters, companies, and job numbers

Book appointments across Canada using our Exclusive Testing Network (ETF) or Third-Party Administrators (TPA);
Reply to online appointment requests

Answer questions via LiveChat or directing clients to the appropriate contact

General administrative projects as assigned

Develop and maintain strong and positive working relationships with clients, ETF’s and TPA’s.

What you’ll bring:
Excellent written and verbal business communication;
Strong attention to detail;
The ability to handle multiple tasks and to prioritize accordingly;
Superior organizational skills;
Exceptional task and time management;
Committed to continuous improvement;

Education

High school diploma required

**Experience**:
1 to 2 years in an administrative or customer service-oriented background is required.

What SureHire can offer you:
Joining SureHire’s team as a Contact Centre Agent is a great opportunity for individuals seeking to gain new experiences in a corporate office setting. You will use your skills and knowledge to assess workers and prevent injuries.

Steady full-time hours with a predictable schedule;
No travel - great work-life balance
A comprehensive benefits package available after 3-months
Paid time off to volunteer;
We have an exciting gym membership reimbursement program (work/life balance);
Want to work with your friends? We will pay you to refer a friend.
Our people are our brand. We are passionate, innovative, relentless, positive and accountable. If you are ready to join our team, we would love to hear from you

**Job Overview**

**Closing Date** 31-05-2023

**Location** Edmonton, Alberta

**Role** Contact Center Agent

**Employment** Contract

**Job Skills**
- First Aid Certificate


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