Consumer Experience, Lifecycle
6 months ago
**A little about us**
**Position Snapshot**
**Business area: Nespresso Canada**
**Location: Montreal, QC located at 300 Léo-Pariseau, suite 2300 Montréal, QC Canada H2X 4B3; Hybrid**
**What to Expect**:
We are looking for a marketing manager
- consumer experience & lifecycle to work at Nespresso, in Montreal, reporting into the B2C Marketing manager. The consumer experience, lifecycle & retention manager will act as the lead for all the projects link to the customer lifecycle management as well as the gatekeeper of all initiatives & touchpoints link to the customer.
**A day in the life**:
- Drive innovation with lifecycle programs and ensure that the Canadian market is well positioned as a strategic and innovative pioneer within the global Nespresso landscape.
- Understand strategic business plan to leverage customer lifecycle programs across broader marketing calendar, service offerings and product catalogue.
- Plan and optimize club member communication stream by ensuring proper communication calendar and follow up with KPI and analysis to make optimization recommendations to improve retention.
- Onboarding stream: enhance current onboarding plan with proper insight and fact-based recommendations (customer data, CRM KPIs, campaign analysis KPIs)
- Collaborate with category managers and channels to enhance club member journeys across all channels.
- Lead acceleration plan on subscription across channels
- Manage budget and ensure accuracy.
- Recruit, develop, motivate, and manage a team for superior performance.
- Comply with HR and planning cycles.
**Role Requirements**
- Business degree in marketing or management
- Minimum of 7+ years’ experience in marketing
- Expertise with Microsoft Office (PowerPoint & Excel)
- Expertise in project management and ability to manage several projects simultaneously
**Preferred Skills**
- Competencies in Product portfolio or brand management
- Excellent analytical skills with demonstrable experience in marketing data analytics and tools
- Well-organized, strong time and priority management skills
- Excellent interpersonal & communication skills
- Commercial awareness partnered with a creative mind
**Benefits**
- Flexible and hybrid work arrangements
- Excellent training and development programs as well as opportunities to grow within the company
- Up to 50% off - Nespresso Coffee Machine, Capsules and accessories
- Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
- Additional discounts on a variety of products and services offered by our preferred vendors and partnerships
**What you need to know**
If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.
LI-Hybrid
-
Team Lead Consumer Experience and Insights
5 months ago
Montréal, Canada Intelcom Full timeRide the next mile with us! - What you'll do: - Collaborate with internal business units such as Product development, IT, Customer Service Center, Human Capital and Operations to identify how user data can best be leveraged to improve the consumer experience. - Establish and own the holistic consumer experience vision. - Map consumer journeys and guide...
-
Marketing Lifecycle Manager
5 months ago
Montréal, Canada Paper Street Media Full time**Who we are - **We are web-based video-on-demand networks with a focus on adult entertainment, based out of Downtown Miami.** **We are a group of creative souls with diverse backgrounds. If you are also a true believer of work hard & play hard, this is the place to be. At PSM, you will enjoy a fun & casual environment, team-building retreats, startup...
-
Lab Technician
5 months ago
Montréal, Canada KIK Consumer Products Full time**We Create Products and Brands That People Trust to Clean, Sanitize, and Protect Their Homes, Pools, and Cars.** When you join KIK Consumer Products - LAVO Division, you’re joining a team that cares about the work we do and also about each other. We bring exceptional brands and products to consumers that help them protect the health and wellness of their...
-
Leasing Representative
5 months ago
Montréal, Canada Consumer Centres Full time**Company description** Consumer Centres is a Montreal-based developer that specializes in the acquisition, leasing, management, and development of commercial real estate. **1.** **Role Summary** Employment type: Full time; 40 hours per week **2.** **Responsibilities and Duties** - Finding contact information of prospective tenants - Selecting and...
-
Consumer Insights Specialist
5 months ago
Montréal, Canada BRP Full timeWe are looking for a Consumer Insights Specialist who will report to the Consumer Insights Manager, and who’ll be tasked with providing insights on customer behavior. As part of your role, you’ll be working closely with the performance management, research and data & analytics teams. You will help understand underlying consumer attributes that explain...
-
CRM and Customer Lifecycle Marketing Lead
6 months ago
Montréal, Canada KitcoMetals Inc, Full time**PURPOSE** The CRM and Customer Advocacy Lead at Kitco, you will play a pivotal role in driving customer engagement, retention, loyalty, and repeat purchases through strategic CRM initiatives. You will be responsible for managing the entire customer lifecycle, optimizing marketing programs, and leveraging data to deliver personalized and impactful...
-
CRM and Customer Lifecycle Marketing Lead
5 months ago
Montréal, Canada Kitco Metals Inc Full time**PURPOSE** The CRM and Customer Advocacy Lead at Kitco, you will play a pivotal role in driving customer engagement, retention, loyalty, and repeat purchases through strategic CRM initiatives. You will be responsible for managing the entire customer lifecycle, optimizing marketing programs, and leveraging data to deliver personalized and impactful...
-
Production Supervisor
2 months ago
Montréal, QC, Canada KIK Consumer Products Full time**We Create Products and Brands That People Trust to Clean, Sanitize, and Protect Their Homes, Pools, and Cars.** When you join KIK Consumer Products - LAVO DIVISION, you’re joining a team that cares about the work we do and also about each other. We bring exceptional brands and products to consumers that help them protect the health and wellness of their...
-
CRM and Customer Lifecycle Marketing Specialist
5 months ago
Montréal, Canada KitcoMetals Inc, Full time**PURPOSE**: The CRM and Customer Advocacy Specialist at Kitco, you will play a pivotal role in driving customer engagement, retention, loyalty, and repeat purchases through strategic CRM initiatives. You will be responsible for managing the entire customer lifecycle, optimizing marketing programs, and leveraging data to deliver personalized and impactful...
-
Merchandise Buyer
5 months ago
Montréal, Canada Cirque du Soleil Full time**Merchandise Buyer - Consumer Products** Brand and Marketing - Permanent Position_ We have a place for individuals with a distinct penchant for ensuring the smooth operation of our shows and events, for conceiving remarkable products, for putting their ingenuity at the service of their team, and for contributing to the enhancement of their expertise and...
-
Junior Legal Counsel
6 days ago
Montréal, QC H2Y 2R6, Canada Consumer Centres Full time**Job Title**:Junior Legal Counsel **Company Description**: Consumer Centres is a Montreal-based developer that specializes in the acquisition, leasing, management, and development of commercial real estate. **1. Role Summary** **Employment Type**:Full-time; 40 hours per week **2. Responsibilities and Duties** - Manage all aspects of real estate...
-
Erikson Consumer
5 months ago
Montréal, Canada Exertis | JAM Full time**Job Title**: Erikson Consumer - Key Account Sales Manager **Division**:Erikson Multimedia **Location**: Ontario / Quebec preferred - Remote **Schedule**: Monday - Friday (40 hours) Exertis | JAM, Making the world sound better, one brand at a time! Do these words sound like music to your ears? Since 1972, Exertis | JAM has grown to be one of the...
-
Erikson Consumer
5 months ago
Montréal, Canada JAM Industries Ltd. Full time**Job Title**: Erikson Consumer - Key Account Sales Manager **Division**:Erikson Multimedia **Location**: Ontario / Quebec preferred - Remote **Schedule**: Monday - Friday (40 hours) Exertis | JAM, Making the world sound better, one brand at a time! Do these words sound like music to your ears? Since 1972, Exertis | JAM has grown to be one of the...
-
Intern, Market and Consumer Insights
5 months ago
Montréal, Canada International Air Transport Association (IATA) Full timeEmployment Type: Internship Contract Duration: 6 months At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our...
-
Marketing Specialist
5 months ago
Montréal, Canada Conair Consumer Products ULC Full timeConair Consumer Products ULC is a privately owned company and part of Conair LLC, a Global organization operating in more than 120 countries. Located in Woodbridge, Ontario and offices in Montreal, Quebec, we are a leading beauty care and small kitchen appliances company with brands such as Conair, Cuisinart, and BabylissPro and we service the retail and...
-
Vice-president, Business-to-consumer Sales
3 weeks ago
Montréal, QC, Canada Nestle Operational Services Worldwide SA Full time**Position Snapshot** **Business areas**:Nespresso Canada **Job title**:Business to Consumer (B2C) Vice President **Location**: Montréal, Quebec; Hybrid **Position Summary** We are looking for a **B2C Vice President** based at our Montreal location reporting into the Business Executive Officer (BEO). The B2C VP is responsible to drive the Nespresso's...
-
Lifecycle Marketing Manager
3 months ago
Montréal, QC, Canada LANDR Full time**Who we are** **LANDR** is a fast-growing audio company made up of left-brained creative technologists, right-brained music professionals and everyone in between. Together, we are revolutionizing the process for music makers to help them create, master, distribute and promote their music. We love music. We love musicians. Our mission is to give music...
-
Representant Experience Client Customer Experience
2 months ago
Montréal, QC, Canada Keurig Dr Pepper Full timeJob Overview: **Horraire Lundi au vendredi entre 10h00- 18h00** Nous recherchons un **Représentant de l'Expérience client** pour un poste permanent à temps plein. Notre culture d'entreprise pour vous si: - Vous êtes passionné du service à la clientèle qui adhère à la culture du Client d’Abord. - Vous voyez les zones grises, les lignes floues et...
-
Montréal, QC, Canada Keurig Dr Pepper Full time**Horraire Lundi au vendredi entre 10h00- 18h00** Nous recherchons un **Représentant de l'Expérience client** pour un poste permanent à temps plein. Notre culture d'entreprise pour vous si: - Vous êtes passionné du service à la clientèle qui adhère à la culture du Client d’Abord. - Vous voyez les zones grises, les lignes floues et le changement...
-
Intern, Market
2 months ago
Montréal, QC, Canada International Air Transport Association (IATA) Full timeEmployment Type: Internship Contract Duration: 6 months At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our...