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Client Specialist
4 months ago
We are seeking a Client Manager to join our team
**Who we are? **At Benefits by Design (BBD), we help working Canadians promote and protect their health, wealth and happiness by delivering benefits by design and we are looking for people with same passion that we have for helping working Canadians. At BBD our strength comes from combining the diversity and dedication of our three offices and helping each other grow and providing the best customer service.
Benefits by Design, a division of People Corporation, works with small to medium-sized employers across Canada, administering their group employee benefit programs. Learn more about us _here_
**What we believe in? **Together, Adapt and Grow are the fundamental values we consider in everything we do. We believe that growth is something that is not possible, unless you relentlessly adapt to changing markets, which includes innovating with technology and attracting and keeping talented people.
This role provides important value to our organization through daily customer service leveraging technology, communication skills, and responsiveness in order to manage a block of clients.
- _______________________________________________
**As a Client Manager at Benefits by Design, you will have the opportunity to work in a dynamic and supportive team atmosphere as well as**:
- Anticipate, recommend solutions and make decisions based on the needs of the client
- Gather and utilize client data to assist in identifying client-focused opportunities
- Build and maintain Advisor relationships and support Plan Administrator relationships
- Analyze with a “think outside the box” approach to solve problems and prepare proposals or alternatives to traditional and non-traditional employee benefits plans
- Manage and retain an assigned block/portfolio of business in relation to plan design, cost containment initiatives and renewals
- Grow your skills and knowledge especially as it relates to the Group Benefits industry
**During the interview process, we will be looking for values and behaviours that reflect the following**:
- **Relationship Management**_
- Client focused with commitment for service excellence.
- Cooperate, encourage, and contribute to team and organization.
- Develop a deep understanding of client needs.
- **Strong Communication**_
- A friendly, professional approach in all forms of communication
- Experience with tough conversations and feel comfortable communicating important details.
- **Cognitive Ability**_
- A positive attitude and problem-solving instincts to ensure client inquiries are answered and solutions are recommended based on the full need of the client.
- Experience with Group Benefits as either a professional or as a policy holder
- Solid Business Acumen
- **Self-Management**_
- High degree of ownership and commitment to work quickly and accurately in a rapidly changing environment.
- Commitment to continuous Improvement and development.
- Solution Focused
- Self Starter with good time management / organizational skills
- Experience in Insurance Industry
- Post Secondary Or Equivalent Work Experience in Business, Communication, Client/Customer care.
- Bilingual (French/English)
- GBA or CEBS designation (Alternatively, willingness to earn designation)
**Why Apply?**
- Extended Health Care and Dental benefits
- A retirement savings plan with company contributions
- A suite of Health & Wellness offerings
- Mental Health programs and support for you and your family
- Assistance for the completion of industry designations
- Continuous Learning and Development Opportunities
- Competitive compensation
- Hybrid working arrangement
- Being a member of a supportive team
At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.
**Location**
Kingston, ON
Hybrid
**Job Types**: Full-time, Permanent
**Salary**: $48,000.00-$55,000.00 per year
**Benefits**:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Wellness program
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
Work Location: Hybrid remote in Kingston, ON K7K 1Z7
Expected start date: 2024-02-01
