Service Manager

3 weeks ago


Edmonton, Canada General Body & Equipment Full time

General Body & Equipment is looking for a new leader for our Edmonton Service Department. GBE is a privately owned Alberta based company which has been building the best custom work trucks on the road today for 38 years. Our Edmonton Service Department supports our manufacturing efforts by providing local service and maintenance capabilities for our products, and many other truck mounted equipment manufacturers, in the Northern Alberta region.

Our new Service Manager will be responsible for overseeing a team of technicians servicing truck mounted equipment; cranes, air compressors, aerial devices, digger derricks, generators, rail gear; and the trucks themselves.

What to expect as the Edmonton Service Manager:

- Forecasting, planning and prioritizing work to meet commitments, assist with scheduling customer requirements
- Coordinate workflow through the shop based on priority, available technicians, space, and parts.
- Managing and supervising staff, providing constructive performance feedback
- Meet AMVIC and Alberta Transportation regulations/legislation
- Perform Commercial Vehicle Inspections
- Maintaining documentation, workorders, inspection forms, CVIP’s, reports, PO’s for consistent accurate records of work in progress and jobs completed. Approve all estimates and invoices.
- Prepare quotes for major repairs, new equipment & accessory installations
- Monitor parts ordered for work orders and follow up as required
- Oversee month end, review budget, income & expenses. Work closely with A/R ensuring service accounts are paid
- Instruct staff on safe work practices and procedures to meet corporate/department health and safety requirements
- Training staff on technical concerns in house as well as, coordinating external training and education
- Regularly review overall performance of the Service Department and establish goals to maintain superior customer satisfaction levels.
- Establish positive and professional working relationships with key customers
- Timely resolutions to customers issues/concerns
- Coordinate/monitor sub-contractors
- Oversee, direct staff to maintain shop cleanliness as well as tools and equipment integrity
- Sign off on employee timecards daily
- Review and bid on potential RFP’s / Contracts
- Opening and closing the shop and yard as required
- Jockey vehicles internally and externally when required
- Maintain records of equipment and tool certifications

Minimum Qualifications for Service Manager Role:

- Strong background working with Truck Mounted Equipment. Ticketed HET considered an asset.
- Minimum 5-years in service team leadership role
- Strong Leadership, interpersonal and conflict resolution skills.
- Class 5-drivers license minimum. Class 3-drivers license considered an asset.
- Certified Utility Fleet Mechanic certification from the CUFC considered an asset.

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Overtime

Ability to commute/relocate:

- Edmonton, AB T6E 6J2: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 2023-05-10



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