Accommodation Coordinator

2 weeks ago

Toronto, Canada Sunnybrook Health Sciences Centre Full time

We currently have a **Temporary Full Time (until approx. April. 2024)** opportunity for a **Accommodation Coordinator** in the **Finance-Patient Accounts** Department at our **Bayview** **campus.

**Hours of Work**:Days, 8hrs shifts, Friday-Tuesday; As per schedule

The Patient Accounts team of Sunnybrook Health Sciences Centre’s Finance department has an immediate opening for an Accommodation Coordinator. This position is a full time (37.5 hours per week) temporary position. Standard hours of work are day shifts 5 days per week (Friday - Tuesday).

Patient Accounts is a high-volume, fast paced department responsible for the billing and collections of all revenue for the Hospital. Working with two other Accommodation Coordinators, this role will share the responsibility of ensuring revenue relating to private and semi-private room accommodations is maximized, along with ensuring that care provided to all non-OHIP patients is billed and collected in a timely manner according to Hospital policies.

**Summary of Duties**:

- **Maximize revenue for private and semi-private room accommodations (preferred accommodation)**:

- Visit patient care units and the Emergency department to obtain financial and insurance information from patients, patient family members, Patient Administrative Associates (PAAs), Patient Care Managers (PCMs) and social workers as necessary to facilitate the billing and collections process and resolve any patient billing issues;
- Obtain signatures from patients on Responsibility for Payment forms;
- Promote patient sign-up for preferred accommodation by clearly explaining accommodation options and the billing rate for each option;
- Review patient admission information and identify and correct data discrepancies which impact patient billing;
- Update Patient Care and Healthcare Revenue Management (HRCM) systems for patient accounts as required;
- Educate and work closely with hospital staff on preferred accommodation procedures;
- Proactively seek opportunities to increase preferred accommodation revenues through process improvement and other initiatives; and
- Other duties as required.
- **Ensure services provided to all non-OHIP patients are billed and collected in a timely manner by**:

- Interviewing patients to determine their legal status (visitor, permanent resident etc.) and financial ability to pay for medical services provided;
- Obtain copies of legal documents validating legal status and obtain signatures from patients on Responsibility for Payment and other required forms;
- Contact insurance providers when necessary to obtain or validate insurance policy coverage;
- Performing collection activities to mitigate risk of delinquent accounts such as
- Explaining billing procedures and fees
- Requesting and collecting deposits
- Ensuring diligent collection of all required billing documentation
- Educate, communicate and work closely with hospital staff on the requirements to accept non-OHIP patients; and
- Other duties as required

**Qualifications and Skills**:
**REQUIRED**:

- Completion of a degree or diploma program in Business Administration or equivalent;
- Minimum 3 years sales or collection experience in a client-centered service industry;
- Strong written and verbal customer relations and negotiation skills;
- Ability to deal directly with patients and families with sensitivity, patience and discretion;
- Excellent organizational and time management skills with the ability to perform multiple tasks and meet competing demands in a fast-paced and time-sensitive environment;
- Knowledge of MS Office suite of products (e.g. Word, Excel, etc.), along with strong and accurate typing skills;
- Demonstrated ability to work independently and in a team environment;
- Demonstrated satisfactory job performance and attendance; and
- Commitment to the required hours of work (Saturday, Sunday, Monday, Tuesday, and Friday of each week). A shift premium is provided for all hours worked on Saturday & Sunday.

**PREFERRED**:

- Familiarity and understanding of Canadian immigration policies and OHIP eligibility requirements;
- Understanding of OHIP qualification guidelines;
- Prior work experience in a healthcare setting;
- Familiarity with HCRM or other healthcare patient billing system; and
- Knowledge of other languages

Human Resources
Sunnybrook Health Sciences Centre

Sunnybrook Health Sciences Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.

Sunnybrook Health Sciences Centre is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversi

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