Coordinator, Summer Accommodations

1 week ago

Toronto, Canada University of Toronto Full time

**Date Posted**:01/31/2023
**Req ID**: 29520
**Faculty/Division**: VP - University Operations
**Department**: 89 Chestnut Residence
**Campus**: St. George (Downtown Toronto)
**Position Number**: 00053486

**Description**:
**About us**:
Spaces & Experiences operates undergraduate and graduate student housing on the St. George campus. These include Graduate House, Chestnut Residence, and Knox Residence with two new residences currently in development: Sussex-Spadina, and Harbord Residence. The S&E Residence team endeavours to provide a residence experience that fosters community engagement, celebrates diversity, and keeps equity and inclusion at the forefront of our decision making and approach. With this in mind, our goal is to offer students the opportunity to live in an environment that provides programming, services, and interactions that positively contribute to their personal growth and student success during their time at the University of Toronto.

Summer accommodations is a key aspect of the residence operations that generates revenues for the ancillary operation through the provision of summer housing to various market groups, including: language schools, groups, and short-term guests such as tourists. As part of this aspect of our operations, we strive to provide an accommodations environment that offers a high value experience and one that contributes to an overall positive experience for our community.

**Your opportunity**:
Working under the direction of the Manager, Summer Accommodations, the Summer Accommodations Coordinator is responsible for providing and coordinating summer accommodations services. This position is the first point of contact for the general public, staff and university groups requiring summer and group accommodations. The position is responsible for analyzing group requirements, consulting to provide the optimal accommodation mix, advising of all university services available as well as local tourism-related services, preparing quotes and proposals, preparing contracts and ensuring successful provision of residence accommodations and university services such as food services, conferences or security services. The Summer Accommodations Coordinator ensures the financial viability of summer accommodation operations and contributes to the overall ancillary operation’s revenue by providing comprehensive and competitive quotes and proposals and securing summer and assists group accommodation sales through a variety of sales initiatives. The Summer Accommodations Coordinator also ensures proper client follow up and revenue collection. Priorities for this position include successful prospecting of groups, client retention, return business and growth of the operation.

The Coordinator is responsible for developing and maintaining collaborative relationships and communication channels with all clients and university service departments to ensure summer accommodations services are successfully completed and that university service standards are met.

**Your responsibilities will include**:

- Identifying, fostering and maintaining relationships with potential sales contacts
- Analyzing sales performance indicators, lead generation and sales activity and writing reports on programs and services
- Maintaining a database and information on digital platforms
- Developing content for marketing and/or promotional materials, along with promoting programs and service offerings to internal and/or external clients
- Creating customer service procedures and acting as the first point of contact for general enquiries
- Analyzing and recommending staffing and student service/guests needs
- Resolving issues within the scope of the role and escalating problems as required
- Directing the activities of casual staff and coaching frontline staff on how to deal with challenging situations

**Essential Qualifications**:

- Bachelor's Degree or acceptable combination of equivalent experience
- Minimum three (3) years of related experience working in the hospitality industry
- Minimum two (2) years experience working with a property management system (PMS) to manage room bookings
- Minimum two (2) years experience providing customer support by creating customer service procedures, coaching frontline staff, and making recommendations for improvements
- Advanced proficiency related to Microsoft Office Suite, particularly Excel, Outlook, Teams, and SharePoint
- Demonstrated ability to exercise tact, diplomacy, empathy, sound judgement and discretion
- Excellent communication (oral and written) skills, particularly with guests, students, parents, and campus partners
- Excellent organization and time management skills with the ability to manage competing priorities and meet strict deadlines
- Excellent attention to detail and ability to manage a database, fees, residence policies, and an admissions timeline

**To be successful in this role you will be**:

- Multi-tasker
- Organized
- Resourceful
- Team player

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