Customer Experience-systems and Analytics Intern

7 months ago


Toronto, Canada Open Farm Full time

**Who we are**: Headquartered in Toronto and with team members across the US, Open Farm is one of the fastest growing CPG companies in North America. We are transforming the way people feed their pets, with a focus on producing premium, healthy food and treats, all ethically sourced from farm-to-bowl. We believe the best foods are made with consciously sourced, top-quality ingredients from farmers and fisheries who believe in doing good for all animals and the environment.

**The Role**: We are seeking a motivated and analytical Customer Support Analytics Intern to join our team. The intern will play a crucial role in refining the analytics and data views for our customer support function. This is an excellent opportunity for individuals interested in gaining hands-on experience in data analysis, customer support operations, and e-commerce.

**Primary Responsibilities (If this looks enticing, click “Apply”)**:

- Analyze customer support data and metrics to identify trends, patterns, and opportunities for improvement.
- Collaborate with the customer support team to understand their workflow, pain points, and data needs.
- Develop and refine dashboards, reports, and data visualizations using tools such as Excel, Google Analytics, or business intelligence software.
- Work closely with cross-functional teams, including marketing, product development, and operations, to gather insights and align analytics efforts with business objectives.
- Conduct ad-hoc analysis to answer specific business questions and provide actionable recommendations.
- Assist in the implementation of data-driven initiatives to optimize customer support processes and drive efficiency.
- Stay updated on industry trends, best practices, and emerging technologies in customer support analytics.

**What You Bring To The Table**:

- Currently pursuing a degree in business analytics, data science, statistics, or a related field.
- Strong analytical skills with the ability to interpret data, draw conclusions, and communicate findings effectively.
- Proficiency in data analysis tools and software, such as Microsoft Excel, SQL, or Tableau.
- Excellent attention to detail and problem-solving abilities.
- Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
- Proactive and self-motivated with a willingness to learn and take on new challenges.
- Prior experience with customer support or e-commerce analytics is a plus (but not required).

**What We Offer**:

- An opportunity to intern with a dynamic, fast growing company.
- Great office and team culture (with lots of adorable pooches)
- Casual dress code.
- Mentorship and growth opportunities, with potential for full-time role post-graduation.
- Applicants must be part of a registered co-op program, starting May through August._

**Our Values**

We Raise the Bar \u007C We Keep the Barn Doors Open \u007C We Graze Lightly \u007C We Lead the Pack \u007C We are Inspired by Our Customers \u007C We Have Fun Doing It


  • Program Manager

    3 days ago


    Toronto, Canada Tiger Analytics Full time

    Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning and AI. Our business value and leadership has been recognized by various market research firms, including...


  • Toronto, Canada Tiger Analytics Full time

    Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning and AI. Our business value and leadership has been recognized by various market research firms, including...

  • Account Manager

    2 days ago


    Toronto, Canada Tiger Analytics Full time

    Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 500 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, AI, and data engineering. Our business value and leadership have been recognized by various market...


  • Toronto, Ontario, Canada Rubicon Path Full time

    At Rubicon Path, we are seeking a highly skilled Digital Analytics Strategist to lead our Customer Experience platform project. As a key member of our team, you will be responsible for implementing and managing Google Analytics (GA4) to drive business growth.Key Responsibilities:Implementation and Configuration: Lead the setup and configuration of GA4,...


  • Toronto, Ontario, Canada Urbane Systems Full time

    We are seeking a highly skilled Customer Experience Strategist to join our team at Urbane Systems. As a key member of our organization, you will play a crucial role in designing, implementing, and maintaining our customer engagement platforms using the Genesys suite of products.The ideal candidate will have experience with Genesys Cloud, PureConnect, and...


  • Toronto, Canada Scotiabank Full time

    Requisition ID: 155365 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **_ Purpose_** Provides strategic direction, leadership, and oversight for analytics delivery for International Banking (IB) retail business. The incumbent will be accountable for providing thought leadership to all IB region,...


  • Toronto, Ontario, Canada Tiger Analytics Full time

    Tiger Analytics is a leading advanced analytics consulting firm, recognized by top market research firms for its expertise in Data Science, Machine Learning and AI.We are looking for a talented Data Engineer to join our global team and contribute to building cutting-edge analytics capabilities. As an architect of advanced analytics, you will design and...

  • Geofencing Intern

    1 day ago


    Toronto, Canada Environics Analytics Full time

    **ROLE OBJECTIVE**: SPECIFIC RESPONSIBILITIES AND DUTIES: To effectively fulfill the responsibilities of this position, the employee must be able to do the following: - Geofence retail stores, activity infrastructure, transportation, public building etc. with high precision and accuracy - Produce maps using GIS tools such as ArcGIS - Clean, standardize and...


  • Toronto, Canada Tiger Analytics Inc. Full time

    Work Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: Bachelor's degree - Experience: 5 years or more **Work setting**: - Consulting firm **Tasks**: - Confer with clients to identify and document requirements - Data Science - Design, construct, modify, implement and test data models and database management systems - Design,...


  • Toronto, Canada Open Farm Full time

    **Who we are**: Headquartered in Toronto and with team members across the US, Open Farm is one of the fastest growing CPG companies in North America. We are transforming the way people feed their pets, with a focus on producing premium, healthy food and treats, all ethically sourced from farm-to-bowl. We believe the best foods are made with consciously...


  • Toronto, Canada Scotiabank Full time

    Requisition ID: 209073 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Scotiabank is Canada's most international bank, with an international presence unmatched by other Canadian Banks. Our operations include providing a full range of financial products, solutions and advice to retail, small business...


  • Toronto, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...


  • Toronto, Ontario, Canada Tiger Analytics Full time

    Job OverviewTiger Analytics is a pioneering company that utilizes AI and analytics to solve complex organizational problems. We develop bespoke solutions powered by data and technology for several Fortune 100 companies.We have offices in multiple cities across the US, UK, India, and Singapore, with a substantial remote global workforce.About the RoleThe Data...

  • Data Analytics Intern

    2 months ago


    Toronto, Canada Check Point Software Technologies Ltd. Full time

    **Why Join Us?**: Are you in your junior or senior year of college and ready to explore a career in Cyber Security? As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the...

  • Experience Leader

    5 days ago


    Toronto, Canada GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...


  • Toronto, Canada Environics Analytics Full time

    **Role O**bjective**: **Specific Responsibilities and Duties**: - Conduct thorough investigations and analyses of vast data repositories. - Design and implement innovative data products, leveraging diverse data sources. - Engineer, test, and refine machine learning models to enhance predictive accuracy and reliability. - Craft compelling visualizations to...


  • Toronto, Canada Toronto Hydro Full time

    **WORK ILLUSTRATION**: Reporting to the Director, Customer Connections and Key Account Services, the Manager, Customer Connections Analytics and Reporting is responsible for implementing and maintaining systems, processes, procedures and vendor support to confirm timely and accurate execution for the organization’s simple customer connections service...


  • Toronto, Ontario, Canada Tiger Analytics Full time

    Tiger Analytics is a leading advanced analytics consulting firm that provides trusted solutions to Fortune 500 companies. With deep expertise in Data Science, Machine Learning, and AI, we empower our clients to generate business value from data.About UsWe are a fast-growing company recognized by market research firms such as Forrester and Gartner for our...


  • Toronto, Canada Thank you for your interest! Full time

    **Are you passionate about using data to drive impactful product decisions?**: We're looking for a **Customer Analytics Manager (Acquisition)** to be part of our Business Analytics team. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to...


  • Toronto, Canada Toronto Hydro Full time

    Reporting to the Director, Customer Connections & Key Account Services, Manager, Customer Connections Analytics & Reporting is responsible for implementing and maintaining systems, processes, procedures and vendor support for the organization’s response to customer requests to connect to Toronto Hydro’s distribution system. Toronto Hydro has implemented...