IT Operations Specialist

2 weeks ago

Ottawa, Canada Innovapost Full time

**What role will you play?**:
**What you'll be responsible for**:

- Production Management of IT Operations (24/7) activities, including but not limited to the following:

- First level support (app, infrastructure & security) initial triage, including vendor/partner co-ordination
- Operational reporting and dash boarding
- Production deployments and post deployment validation
- Incident management
- troubleshooting and issue resolution
- Monitoring, scheduling and batch processing
- Event management, correlation and predictive analysis
- Diagnosis and resolution of complex problems to determine root cause
- Capacity and performance management
- Environment management of pre-production and production
- Manage database performance; performs data purging, archiving, database re-orgs
- Design and implement backup and recovery policies and procedures
- Develop and maintain operational documentation, standards and processes (including standard build, version control and migration processes)
- Maintain technical stability of environments through proactive and automated monitoring, performance tuning, capacity management
- Maintain inter-system connectivity, middleware communication and technical interfaces
- Contribute to implementing improvements for the operating environment (automation, etc.)
- Handle on-call assignments as required

**What does it take for this role to be yours?**:

- Databases - Oracle, SQL server, DB2, Informix, Cassandra, Postgres, MySQL, etc.
- Application suite technologies
- WebLogic, Tomcat,.Net, Java, SAS, and SAP, etc.
- Integration technologies - Datapower, Java Caps, Fuse, JScape, Biztalk, SOA Suite, MQ, and MQTT, etc.
- Network technologies - WAN/LAN, enterprise voice and call center
- Server technologies and consoles - Linux, Solaris, Windows, Vipr and Intrascope, etc.

**Additional skills that set you apart**:

- Good communications, negotiation and facilitation skills
- Troubleshooting and analytical skills

**Education and certification**:

- Relevant experience, or equivalent education in Information Technology

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