Emergency Service Coordinator

2 weeks ago

Toronto, Canada Classic Fire + Life Safety Full time

**Company description**

**IT STARTED WITH A COMMON MISSION - TO PROTECT PEOPLE**

This mission is the reason why two organizations joined forces in 2021 to create Classic Fire & Life Safety - comprising the strength of all partners, united in one, clear mission.

In June 2021, Classic Fire Protection and FCFP began a journey to come together to create a new, stronger partnership with the intention of continuing to grow with and through new partners if and when the decision to do so would be beneficial to stakeholders - partners, employees and, most critically, customers.

Supported by our values and leadership team, forged by our shared history, we’ve become the contractor of choice for high quality, professionally installed, inspected and serviced fire and life safety systems and equipment - solutions that play an essential role to ensure the safety of both our clients’ facilities and the people inside.

**JOB DESCRIPTION**

**REQUIREMENT**:

- The Emergency Service Coordinator is a full-time position who is responsible for, but not limited to, the following tasks:

- Work with a positive and professional attitude and communicate effectively and efficiently with the customers
- Work with the scheduling department to dispatch service technicians in a timely manner
- Create service orders
- Assist with parts requests and orders
- Follow up on all emergency service calls to ensure efficient turnaround times
- Review and invoice all emergency service orders
- Ability to work in a fast-paced environment
- Other duties as required.
- **SKILLS AND ATTRIBUTES**
- Strong attention to detail and record keeping focus to ensure division’s knowledge capital quality
- Able to process documentation and understand completeness formatting and consistency requirements
- Keep informed and ahead of industry trends and best practices
- Good interpersonal skills with staff and customers
- Working knowledge of Service Processes and Reporting

**QUALIFICATIONS**
- Minimum 3 years’ experience in administrative support services position
- Working knowledge of Fire & Life Safety Codes, Standards and System would be considered an asset

**Why Choose Classic Fire + Life Safety?**

**We focus on delivering world class service by**:

- Providing a safe environment for our clients’ businesses to grow
- Investing in state-of-the-art field technology and inspection tools
- Distributing industry leading fire protection and security systems

**_ Classic Fire + Life Safety Inc. (Former FCFP & Classic Fire Protection) is an equal opportunity employer. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation (including, but not limited to, an accessible interview site, alternate format of job posting) during the recruitment and selection process, please let our Recruitment team know._

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