Emergency Clerk

3 weeks ago

Toronto, Canada SickKids Full time

**About SickKids**:
Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

**Position Description**:
As an Emergency Clerk you will frequently be the first point of contact when patients and families arrive and move through the department. You will provide service in a patient and family-focused manner. You will facilitate the delivery of patient care, within your scope, by providing a high level of support and assistance to staff and patients/families. You will also support the operation of the department by providing clerical and administrative functions in a proactive and organized manner.

The Emergency Department is a unique fast paced and dynamic environment, but at the very core we strive to always provide the very best experience for our patients and families.

**Here's What You'll Get To Do**
- Act as a liaison between patients/families and the Emergency Department staff.
- Assist patient/families, within your scope.
- Schedule and coordinate patient care with providers and services across the Hospital.
- Maintain patient charts, as well as electronic and paper patient information.
- Coordinate unit administrative functions to ensure efficient operation of the unit, within scope of authority.
- Answer unit phones.
- Page providers and services within the hospital.
- Prepare requisitions.
- Provide clerical support to all health care staff.
- Perform other duties as assigned.
- Coordinate patient transfer within the Hospital, as well as to tertiary care facilities across the GTHA.
- Register families as they enter the Emergency Department

**Here's What You'll Need**
- Diploma from a recognized Medical Administration program.
- Medical Terminology certificate.
- Previous clerical experience in a hospital/medical environment.
- Experience with patient registration systems is required (Epic is an asset).
- Basic proficiency with computers (i.e. Microsoft Office Suite/Office 365).
- Strong communication, interpersonal and organization skills.
- Excellent telephone communication skills.
- Demonstrated problem solving abilities.
- Focus on teamwork a must.
- Ability to be self-directed, to be flexible and to take initiative.
- Attention to detail and efficient time management.
- Strong customer service orientation.
- Epic training and patient registration experience are assets.

**Employment Type**
- 0.6 FTE, permanent position
- Shifts include night, evening, weekend, statutory holidays, and varying shift lengths

**Our Commitment to Diversity**:
The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team.

Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital’s receipt of all necessary documentation.

**How to Apply

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