Operations Manager
3 days ago
A new Recovery Centre in **Red Deer, Alberta** is looking to fill an **Operations Manager **position. This center will provide long term treatment to those struggling with substance use disorders and concurrent mental health conditions.
We are a company that believes that every Canadian has the right to mental health and addiction services that are accessible (i.e. little/no wait times); affordable (i.e. paid by government or by your employer) and excellent (rooted in best practice).
We are excited for you to join our team
**Job Summary**:
The Operations Manager is responsible for managing the day-to-day operations after normal business hours. The position creates an environment on the units that promotes collaborative teamwork, patient satisfaction, professional and skill development of staff, innovative thinking, constructive debate and greater autonomy in decision making.
The role will work closely with, and provide leadership to support staff to ensure overall smooth operations through the coordination of patient services and organizational activities.
**Job Function and Duties**:
- Reviewing patient records to ensure compliance with federal regulations regarding patient privacy laws
- Developing strategies to improve operational efficiency and effectiveness of healthcare facilities
- Escalates issues to the Leader on-call or Senior Leader on-call where appropriate.
- Ensures follow-up and communication with Manager/Directors on any relevant issues.
- Evaluating staff performance and identifying areas of improvement or concern
- Ensuring that all regulatory standards are met regarding patient care, safety standards, infection control, etc.
- Reviewing operational budgets and recommending changes to management
- Monitoring the performance of facilities and evaluating their compliance with industry standards
- Overseeing the hiring and training of new staff members and ensuring their performance is compliant with company policies
- Act as liaison with admission and clinical team in order to maintain effective communication, so that client treatment, clinical intervention and hospital goals are achieved.
- Maintaining an inventory of supplies and ordering new items as needed
- Responsible for overseeing daily operations and manpower planning, including rostering for all clinics.
- Handle patient and client relations, complaints and related matters.
- Oversee work processes, policies, directives and SOPs and deliver high standards of efficiency, service and quality across all business units.
- Conduct reviews, quality control and drive/lead improvements and enhancements.
- Recruitment, onboarding, training, mentoring and evaluation of staff.
- Budgeting, planning, submission of business proposals, performance management and risk management
- Contribute and support business development initiatives.
- Project management and execution.
- Audits, compliance, licensing, legal and regulatory.
- Administrative duties such as keeping inventory of medical equipment and supplies, setting staff schedules, updating and maintaining patient records, and being an information resource for patients and healthcare workers
- Financial duties such as ordering medical supplies; managing the revenue cycle; and overseeing patient billing, claims, and reimbursement
- Managing the healthcare facility’s policies and procedures, ensuring that best practices are followed, and resolving cases where the facility is out of compliance
- Finding innovative ways to optimize the level of healthcare while also reducing the facility’s costs
- Developing departmental goals and objectives for workers to improve the patient experience
- Other duties as assigned.
**Qualifications**:
- Undergraduate degree in a healthcare related field required (nursing preferred)
- A minimum of 3 years of recent experience in a leadership role in a similar hospital environment
- Independent, self-driven, results-oriented, and resilient.
- Strong leadership skills and management competencies.
- Excellent organizational and coordination skills, including communication and interpersonal skills to deal with a diverse spectrum of people.
- Strategic & critical thinking as well as decision-making and negotiation skills.
- Technologically savvy, up to date and able to identify and implement viable solutions.
- Dedicated, well organized, meticulous, analytical and proactive.
- Able to adapt, prioritize, exercise initiative, manage pressure, multi task and work independently.
- Flexible and able to attend to matters beyond normal office hours.
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