Customer Service Representative

7 days ago

Regina, Canada BMO Financial Group Full time

1871 Victoria Avenue East Regina Saskatchewan,S4N 6E6

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

  • Customer Service Representative

    3 months ago

    Regina, Canada Glacier Glass Service Ltd Full time

    *Job Summary* As a Customer Service Representative, you will be the first point of contact for customers, assisting them with their inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction. *Duties* - Assist customers with order placement, tracking, and returns - Upsell products or services to increase sales revenue -...

  • Customer Service Representative

    6 months ago

    Regina, Canada Steel-Craft Door Sales & Service Ltd. Full time

    **Your Opportunity** Steel-Craft recognizes employees as individuals with different interests, abilities, needs, and values. We provide a positive environment that respects this individuality and allows for meaningful opportunities for personal development and satisfaction. **Position** Customer Service Representative - Regina, SK **Key...

  • Customer Service Representative

    4 days ago

    Regina, Canada Steel-Craft Door Sales & Service Ltd. Full time

    **Your Opportunity** Steel-Craft recognizes employees as individuals with different interests, abilities, needs, and values. We provide a positive environment that respects this individuality and allows for meaningful opportunities for personal development and satisfaction. **Position** Customer Service Representative - Regina, SK **Key...

  • Customer Service Representative

    6 days ago

    Regina, Canada Steel-Craft Door Sales & Service Ltd. Full time

    **Your Opportunity** Steel-Craft recognizes employees as individuals with different interests, abilities, needs, and values. We provide a positive environment that respects this individuality and allows for meaningful opportunities for personal development and satisfaction. **Position** Customer Service Representative - Regina, SK **Key...

  • Customer Service Representative

    7 months ago

    Regina, Canada Kreos Aviation Full time

    **Kreos Aviation Inc.** **Customer Service Representative** We are currently scouting a member to join our team as a Casual Part-time Customer Service Representative (CSR) for evenings and weekends. FBO CSRs act as the first impression for all charter, fuel and FBO Customers. The individual in this position must have the ability to provide engaging,...

  • Customer Service Representative

    7 months ago

    Regina, Canada BMRK Group Full time

    **i Customer Service Representative**: - Competitive Salary + Benefits**: - Regina Based**: - Great Culture!** We're looking for a dedicated Customer Service Representative to join our team in Regina. At our company, we're committed to setting new standards in the agricultural equipment industry and making a positive impact. Join us and be part of a team...

  • Customer Service Representative

    3 months ago

    Regina, Canada Kreos Aviation Full time

    **Kreos Aviation Inc.** **Customer Service Representative** We are currently scouting a member to join our team as a part time/casual Customer Service Representative (CSR) working 7:00 am-12:00 pm Monday to Friday and the odd weekend shift. FBO CSRs are the first impression for all charter, fuel and FBO Customers. The individual in this position must have...

  • Customer Sales Representative

    2 months ago

    Regina, Canada Steel-Craft Door Sales & Service Ltd. Full time

    **Your Opportunity** Steel-Craft recognizes employees as individuals with different interests, abilities, needs, and values. We provide a positive environment that respects this individuality and allows for meaningful opportunities for personal development and satisfaction. **Position** Customer Sales Representative - Regina, SK **Key...

  • Customer Service Representative

    6 days ago

    Regina, Canada 49 North Lubricants Full time

    The Customer Service Representative is essentially a "quarterback" for the customer experience with our company. This role ensures that the customer's buying journey with 49 North is exceptional, from initial contact to delivery or response. You are the front line for much of the customer's interactions with the company, and an integral conduit between sales...

  • Customer Service Representative

    1 week ago

    Regina, Canada U-Haul Full time

    Location: 1535 Park St, Regina, Saskatchewan S4N2E9 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team to be...

  • Customer Service Representative

    7 months ago

    Regina, Canada REEF Parking Full time

    **Customer Service Representative** Hours: Full-Time, Monday - Friday, 8AM - 4PM Pay: $17.00 per hour based on experience Location: 1800 11th Ave Regina, SK **Who You'll Work For?** REEF's mission is to connect the world to your block. We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services,...

  • Customer Service Representative

    7 days ago

    Regina, Canada We An-Ser Full time

    **Immediately hiring Part Time Customer Service Representatives at We An-Ser Communications Group!** Through our dedicated Customer Service Representatives at **We An-Ser**, we deliver critical services and create exceptional outcomes for our clients and the many people who count on them. Do you love helping people? You have the opportunity to make a...

  • Customer Service Representative

    7 months ago

    Regina, Canada We An-Ser Full time

    **Immediately hiring Full Time Customer Service Representatives at We An-Ser Communications Group!** Through our dedicated Customer Service Representatives at **We An-Ser**, we deliver critical services and create exceptional outcomes for our clients and the many people who count on them. Do you love helping people? You have the opportunity to make a...

  • Customer Service Representative

    7 months ago

    Regina, Canada We An-Ser Full time

    **Immediately hiring Full Time Customer Service Representatives at We An-Ser Communications Group!** Through our dedicated Customer Service Representatives at **We An-Ser**, we deliver critical services and create exceptional outcomes for our clients and the many people who count on them. Do you love helping people? You have the opportunity to make a...

  • Customer Service Representative

    6 days ago

    Regina, Canada We An-Ser Full time

    **Immediately hiring Full Time Customer Service Representatives at We An-Ser Communications Group!** Through our dedicated Customer Service Representatives at **We An-Ser**, we deliver critical services and create exceptional outcomes for our clients and the many people who count on them. Do you love helping people? You have the opportunity to make a...

  • Customer Service Representative

    7 months ago

    Regina, Canada We An-Ser Full time

    **Immediately hiring Full Time Customer Service Representatives at We An-Ser Communications Group!** Through our dedicated Customer Service Representatives at **We An-Ser**, we deliver critical services and create exceptional outcomes for our clients and the many people who count on them. Do you love helping people? You have the opportunity to make a...

  • Customer Service Representative

    2 months ago

    Regina, Canada We An-Ser Full time

    **Immediately hiring Full Time Customer Service Representatives at We An-Ser Communications Group!** Through our dedicated Customer Service Representatives at **We An-Ser**, we deliver critical services and create exceptional outcomes for our clients and the many people who count on them. Do you love helping people? You have the opportunity to make a...

  • Customer Service Representative

    7 months ago

    Regina, Canada We An-Ser Full time

    **Immediately hiring Full Time Customer Service Representatives at We An-Ser Communications Group!** Through our dedicated Customer Service Representatives at **We An-Ser**, we deliver critical services and create exceptional outcomes for our clients and the many people who count on them. Do you love helping people? You have the opportunity to make a...

  • Customer Service Representative

    7 months ago

    Regina, Canada Evolution Fitness Full time

    Job description The following provides a detailed description for the position of Customer Service Representative. Actual duties performed may vary slightly. General Position Description The Customer Service Representative greets, assists, and directs members, guests, staff and callers as they enter or call the gym. Also performs a variety of...

  • Customer Service Representative

    1 week ago

    Regina, Canada A-1 Rent-Alls Full time

    **Customer Service Representative - Job Description** **Reports To** Customer Service Manager **Summary** The Customer Service Representative (CSR) will be responsible for handling all tasks assigned to the front counter. These tasks include fielding walk-in customers, fielding customer phone calls, dealing with both on-account and cash customers, typing...