IT Support Specialist

2 weeks ago

Montréal, Canada Eski Inc Full time

PixMob is one of the world’s leaders in creating immersive experiences for live events. You might have seen 60,000 people lighting up at the Super Bowl. Or at a Coldplay concert. Our goal is to reinvent rituals to connect crowds. We call that ‘togetherness’.

We work with international artists, event organizers, sports teams and brands who care about creating unique & memorable experiences for their guests. PixMob is rooted in design and innovation. Alongside our customers, we reinvent immersive experiences through advanced wireless technologies engineered in-house, at our Montreal HQ. From rapid-prototyping to mass-manufacturing, we are fully vertically integrated to keep pushing the boundaries of the possible. We are leading the way with our sustainability efforts as we have been fighting against single-use plastics. We focus our efforts on using recycled or plant-based compostable materials and encouraging our clients to recycle our products.

The culture at PixMob is one based on humility, relentlessness and cooperation. We operate in a competitive market and need to keep innovating to stay ahead. People who thrive have a deep curiosity to keep improving, learning and coaching others. Our clients are some of the most creative people in the industry and rightfully the most demanding.

We are seeking a highly skilled and motivated Intermediate IT Support Specialist to join our team. The IT Support Specialist is a vital member of the IT department, responsible for providing high-level technical assistance and support to ensure the efficient and effective operation of an organization's technology infrastructure. This role requires a deep understanding of various hardware and software systems, exceptional problem-solving skills, and the ability to collaborate in a fast-paced environment.

**Responsibilities**Technical Support: Serve as the primary point of contact for resolving complex technical issues escalated by end-users. Provide prompt and effective troubleshooting and problem resolution to minimize system downtime and ensure continuous workflow.- System Maintenance: Conduct regular maintenance tasks, including system updates, patches, and security protocols, to ensure the stability, security, and optimal performance of the organization's IT infrastructure.- Documentation and Knowledge Management: Maintain accurate and up-to-date documentation of IT support processes, procedures, and troubleshooting steps. Collaborate with other IT teams to contribute to the knowledge base and create user-friendly guides and FAQs for end-users.- Infrastructure Management: Support and maintain the organization's hardware, software, servers, and network infrastructure. Identify opportunities for improvement and make recommendations to enhance system performance and security.- Incident Management: Respond to and manage critical incidents, ensuring timely communication and resolution. Escalate issues to appropriate stakeholders as necessary, coordinating with vendors or third-party service providers to resolve complex technical problems.-
- IT Asset Management: Assist in the procurement, deployment, and lifecycle management of IT assets, including hardware, software licenses, and peripherals. Maintain accurate inventory records and ensure compliance with licensing agreements and organizational policies.

**Qualifications and Requirements**Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).- Proven experience in an IT support role, preferably in a large organization- Strong knowledge of hardware, software, networking, and operating systems- Proficient in troubleshooting complex technical issues and identifying root causes- Familiarity with ITIL framework and IT service management best practices- Excellent communication and interpersonal skills, with the ability to effectively convey technical information to non-technical users- Leadership abilities and the aptitude to mentor and guide colleagues- Strong organizational skills and the ability to prioritize and manage multiple tasks simultaneously- Experience managing macOS device management (130 macOS devices, 75 macOS users)- Experience managing Google Workspace (create users, groups, configure settings);- Experience in support and administration of macOS / Windows / Linux machines

**What we offer**:
A dynamic and inclusive company culture, which you will help evolve over time- Salary based on experience- Occasional remote work possible- 4 weeks of paid vacation- A competitive collective insurance- Attractive career opportunities- Equal opportunities for all, regardless of gender (M/F/x)- Creative and brilliant colleagues
- #LI-BC1 #LI-HYBRID_

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