Residential Coordinator

1 week ago

Edmonton, Canada Excel Society Full time

The Residential Coordinator is responsible for the day-to-day coordination of service delivery, administration, team leadership, and supervision of staff within Community Services and in compliance with Excel Society’s policies and procedures.

**Specific Responsibilities**:
**1.** Ensuring that all Direct Care Workers facilitate a Wellness Support Plan or Individual Support Plan Process (ISP) for each client.

**2.** Respecting client’s rights to confidentiality, privacy, independence, well-being, and choice.

**3.** Providing emotional support to both clients and staff and using effective problem solving and de-escalation techniques.

**4.** Keeping Program Manager up to date on all issues with clients and staff.

**5.** Responding appropriately to emergency situations providing support to both clients and staff.

**6.** Facilitating service delivery through leadership, guidance, clarifying expectations, and client advocacy.

**7.** Ensuring all appropriate documentation is completed and submitted by the employees within due dates.

**8.** Coordinating the renewal of educational and vocational contracts/agreements where applicable.

**9.** Planning, organizing, and completing all clients funding renewal budgets accurately and on time.

**10.** Recording and monitoring each work site’s operating budget expenditure to ensure costs are kept within the annual budget for any budget responsibilities as assigned by the Program Manager or Director.

**11.** Assisting the Program Manager in implementing health and safety processes for each community residence and/or program.

**12.** Ensuring that the community residence and/or program work sites are clean, comfortable, and professional.

**13.** Facilitating regular monthly Client meetings, staff “team” meetings and attending Leadership meetings.

**14.** Completing all required employee quarterly goal setting meetings.

**15.** Participating in the on-call rotation and understanding the roles, responsibilities, and expectations of the on-call system.

**16.** Updating guardians/families, case managers, funders, and community partners on client concerns as needed.

**17.** Provide on the spot feedback, coaching, and be involved in the discipline process.

**Requirements**:
**1.** Applicable Degree or Diploma in Human Services from a recognized institution, as well as a minimum of 3 years supervisory experience.

**2.** Satisfactory current criminal record check and child intervention check.

**3.** Proficient with Microsoft Office.

**4.** Efficient time, stress, and behaviour management skills.

**5.** Have considerable knowledge and understanding of persons with disabilities, mental health issues, brain injury, and dual diagnosis.

**6.** Good planning, organizational problem solving, and conflict resolution skills.

**7.** Effective written, verbal, and interpersonal communication skills.

**8.** Ability to work independently and in a team environment.

**9.** Must have vehicle with insurance coverage as per policy.

**Job Types**: Full-time, Permanent

**Salary**: $49,000.00-$51,000.00 per year

Schedule:

- 8 hour shift

Work Location: Hybrid remote in Edmonton, AB T5K 2L9

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