Customer Success Manager

1 month ago


Pickering, Canada Autolux Ltd Rapid City Transport Full time

**Position**:Customer Success Manager

**Type**:Full Time - Permanent

**Location**:970 Brock Rd., Pickering, Ontario, L1W 2A1
- AutoLux Ltd. o/a Rapid City Transportation_ has been specializing in medical transportation logistics services for over 20 years, supporting all of Ontario offering door-to-door concierge style transportation for individuals requiring special care - before, during and after their transfers.

We are looking for someone who is excited about a
- **new opportunity** and
- **who is early in their career. **Someone who is
- **dependable, organized, charismatic,**
**m**
**otivated**, and
- **thrives off a fast-paced work environment**.

**What does the position offer?**
- Opportunity to make an impact in the business within a new position and the chance to make a real difference to the customers.
- Professional growth and development opportunities within the Business Development and Quality Assurance Teams.
- Chance to work in an inclusive culture, with a supportive and diverse team and work with management who really care.
- Participate in recognition programs, service awards, office events and other celebrations.

**What will your responsibilities be?**
- Receive, investigate and respond to customer and passenger inquiries and complaints.
- Track complaints and support with metrics focusing on process improvements.
- Support with reporting of complaints and analyzing information to identify trends.
- Support with RFPs, contract renewals and identifying new business opportunities as required.
- Support with training employees on process changes in result of new/changed business.
- Support at tradeshows and hosting customers at events.
- Other duties as requested

**Position Qualifications**:

- Post-secondary education in Business Administration or equivalent
- 3 years relevant working experience
- Excellent verbal and written communication skills
- Excellent computer skills (MS Suite - intermediate excel)
- Strong analytical and problem solving skills
- Friendly, patient, empathetic, dependable and self-motivated
- High ability to pleasantly and professionally converse with clients
- Self-motivated and high ability to work independently and as part of a team (both in person and remotely)
- Ability to multi-task and high ability to operate in a busy environment

We have over 300 employees, with the main office located in Pickering, Ontario and are looking for an individual with the right attitude to fill this new position and who will thrive in an environment based on integrity, commitment, teamwork and compassion.

**If this sounds like you, we welcome you to apply**
- AutoLux Ltd. o/a Rapid City Transportation is committed to accessible employment practices which are compliant under AODA and support equal opportunity. If you require any accommodation throughout the recruitment process, please advise Human Resources. All personal information is collected and stored under the authority of PIPEDA._
- Indeed Tag: _
- CSR_



  • Pickering, Canada Scotiabank Full time

    Requisition ID: 170794 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve...


  • Pickering, Canada BTNX Inc. Full time

    **Role Overview** As a Customer Service Representative, you will be at the forefront of creating a positive and lasting impression for our customers. This role demands excellent communication skills, a strong problem-solving ability, and a commitment to delivering outstanding customer service. Your dedication to understanding customer needs and providing...

  • Customer Service

    1 month ago


    Pickering, Canada The Shandex Group Full time

    **Essential functions of the role**: - Provide exceptional service to all customers and drivers - Manage the entire flow of all customer orders - Building strong relationships with every customer - Maintain a positive, empathetic and professional attitude toward customers and drivers at all times - Respond promptly to all customer inquiries - Process and...


  • Pickering, Canada Michaels of Canada, ULC. Full time

    Store - TOR-PICKERING, ON We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Deliver a customer centric shopping experience...


  • Pickering, Canada Sue Atkinson Insurance Agency Ltd. Full time

      Customer Service Representative - Desjardins Insurance Agent Team Member Location: Pickering, ONType: Full TimePosition Overview:Our successful Desjardins Insurance Agency is seeking a qualified professional to join its winning team for the role of Customer Service Representative. We seek an energetic professional, interested in helping our business...


  • Pickering, Canada Scotiabank Full time

    Requisition ID: 198447 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...


  • Pickering, Canada Scotiabank Full time

    Requisition ID: 170649 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...


  • Pickering, Canada Scotiabank Full time

    Requisition ID: 165517 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...


  • Pickering, Canada Scotiabank Full time

    Requisition ID: 169569 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...


  • Pickering, Canada Staples Canada Full time

    : 1250299 **Position Summary**: Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Responsible for knowing and understanding the operations of...


  • Pickering, Canada The Case for Wine Full time

    **Who We Are**: The Case for Wine is one of the fastest growing Wine Agencies in the province of Ontario. Based in Pickering we have been importing quality artisanal wine for over 20 years. **The Job**: **_Customer Service Coordinator _** The Case for Wine needs someone to manage our busy order desk! Servicing both restaurants and private clients you will...


  • Pickering, Canada Easy Financial Services Inc. (Corporate). Full time

    If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you! **Certified as a Great Place to Work®,** recognized as **Canada’s Most Admired Corporate Cultures**, the **GTA's Top 100 Employers**, one of **Canada’s Top 50 Fintech’s** and **North America’s Most Engaged Workplaces** - we want the best and...

  • Parts Manager

    2 days ago


    Pickering, Canada Drive Autogroup Full time

    **Drive Autogroup** We have a vision of providing unforgettable guest experiences and our guest experience is driven by a dedicated team of employees whose job satisfaction is of equal importance to us. We believe that every employee plays a pivotal role in our success, and we are dedicated to making each opportunity with us just as rewarding. At Drive...


  • Pickering, Canada Complete Control Automation Full time

    Company: CCA: Electrical and Technical Services Company Location: Pickering, ON (occasional travel to customer sites) About Us: CCA is a turnkey electrical company. Contracting, service, automation, and manufacturing are key areas of our business and future growth. Position Overview: We are seeking an experienced Electrical Project Manager to join our...


  • Pickering, Canada Complete Control Automation Full time

    Company: CCA: Electrical and Technical Services Company Location: Pickering, ON (occasional travel to customer sites) About Us: CCA is a turnkey electrical company. Contracting, service, automation, and manufacturing are key areas of our business and future growth. Position Overview: We are seeking an experienced Electrical Project Manager to join our...


  • Pickering, Canada goeasy Full time

    If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you! Certified as a Great Place to Work®, recognized as Canada’s Most Admired Corporate Cultures, the GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces - we want the best and brightest to join...


  • Pickering, Canada goeasy Ltd. Full time

    If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you! Certified as a Great Place to Work®, recognized as Canada’s Most Admired Corporate Cultures , the GTA's Top 100 Employers , one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces - we want the best and brightest to join our...


  • Pickering, Canada Complete Control Automation Full time

    Company:CCA: Electrical and Technical Services CompanyLocation: Pickering, ON (occasional travel to customer sites)About Us: CCA is a turnkey electrical company. Contracting, service, automation, and manufacturing are key areas of our business and future growth.Position Overview: We are seeking an experienced Electrical Project Manager to join our team. The...


  • Pickering, Canada Canada Life Assurance Company Full time

    **Job Description**: We are looking for a **Disability Case Manager** Are you looking for an environment where integrity, partnership, excellence and constant improvement are at the heart of your everyday life? In our organization, we believe in working collaboratively in a team environment to share our knowledge with one another and to coach and mentor...


  • Pickering, Canada BMO Financial Group Full time

    1360 Kingston Rd, Unit 15 Pickering Ontario,L1V 3B4 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...