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Customer Service

2 months ago

Pickering, Canada The Shandex Group Full time

**Essential functions of the role**:

- Provide exceptional service to all customers and drivers
- Manage the entire flow of all customer orders
- Building strong relationships with every customer
- Maintain a positive, empathetic and professional attitude toward customers and drivers at all times
- Respond promptly to all customer inquiries
- Process and track all customer orders to ensure customer’s expectations are exceeded
- Centralize the communication for all customers

**Perks**:

- Benefits (health, dental, vision, life insurance +++)
- Paid vacation/sick days
- Company Events
- RRSP Program
- Birthdays off
- Onsite gym & Personal Trainer
- Workout = Days off
- Safe, diverse and inclusive work environment

**Specific responsibilities include**:

- Communicate with customers through various channels
- Import customer orders for Shandex Truck from EDI
- Manually enter customer orders when required
- Coordinate with Dispatch to ensure all orders are scheduled as per the customers expectations
- Notify customers on a daily basis of any potential shipment issues
- Acknowledge and resolve any customer concerns
- Investigate and process all customers claims
- File all required documentation
- Attend customer meetings as required
- Liaise with other departments to ensure all orders are shipped on-time and in full
- Escalate any issue that requires additional support to the appropriate department manager
- Any other jobs or duties as required.

**Required**:

- One to three years transportation experience is an asset.
- Working experience with TMW, Isaac, PC Miler and/or HOS beneficial.
- Excellent interpersonal, accuracy and organizational skills.
- Strong verbal and written communication skills.

Shandex Truck is a Canadian-based trucking company located in Pickering, Ontario and is part of The Shandex Group. We believe that each employee contributes directly to the growth and success of the company and we are looking for a motivated and dedicated individual to join our team.
- The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position._
- Shandex Truck adheres to, and acts in accordance with all applicable legislation, including the Canada Labour Code and Human Rights Act._
- Shandex Truck is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Vision care
- Wellness program

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Customer service: 2 years (required)
- trucking: 1 year (required)

Work Location: One location

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