Customer Service

3 months ago


Longueuil, Canada Over the Edge Agility Full time

**Overview**
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and resolve issues will play a crucial role in ensuring customer satisfaction and loyalty. This position requires a proactive approach to upselling products and services while maintaining a positive customer experience.

**Responsibilities**:

- Assist customers with product information, order processing, and troubleshooting issues.
- Upsell additional products or services based on customer needs and preferences.
- Maintain accurate records of customer interactions and transactions through data entry.
- Analyze customer feedback to identify areas for improvement in service delivery.
- Collaborate with team members to enhance overall customer experience.
- Stay updated on product knowledge and company policies to provide accurate information.

**Skills**:

- Strong customer service skills with a focus on delivering exceptional experiences.
- Excellent phone etiquette and communication skills, both verbal and written.
- Ability to upsell effectively while maintaining a positive rapport with customers.
- Proficiency in data entry and the ability to analyze information efficiently.
- Multilingual abilities are a plus; proficiency in Spanish is highly desirable.

Join us in providing outstanding service that makes a difference

**Job Types**: Full-time, Part-time

Pay: $18.44-$19.55 per hour

Expected hours: 20 - 40 per week

Additional pay:

- Bonus pay

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Paid time off

Schedule:

- 4 hour shift
- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person



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