Part-time Client Care Specialist

6 months ago

Toronto, Canada NuVista Mental Health Full time

We are hiring a part-time **Client Care Specialist **for our psychotherapy and neurofeedback clinic. This role will report to the Clinic Operations Manager. **NuVista Mental Health **(formerly Toronto Neurofeedback and Psychotherapy Centre), in partnership with True North Psychological Services, is a 7,000 sq. ft. clinic with 17 treatment rooms located at Bloor and Islington. We offer psychotherapy and assessments to individuals, couples, adolescents, and children. We also offer cutting-edge neurofeedback treatment and qEEG brain-mapping as well as an ADHD coaching program for parents and children.

This position will work:
Monday 12pm-8pm

Tuesday 10am-6pm

Wednesday 12pm-8pm

with additional hours, as needed, for clinic coverage.

**Our Vision**:
We help thousands of people learn to live a life with ease

**Our Core Values**:

- Authenticity
- Being a Team Player
- Work Hard, Play Hard

**Who you are**:

- Provide front desk support for the clinic and assist our intake team with client consult calls and therapist matching
- Possess a strong work ethic and have an exceptional eye for detail with the ability to think outside the box
- Able to thrive in a team setting and have the self-discipline to work independently
- Ability to build rapport and exude professionalism with all interactions
- Possess high-level customer service and telephone skills
- Excellent organizational and multi-tasking skills
- Have a positive attitude and a strong desire to learn and expand your skills
- Effective oral and written communication skills
- Demonstrate superior conflict resolution skills by balancing assertiveness and sensitivity
- Ability to learn quickly and effectively use various computer billing and reporting systems
- Ability to maintain confidential records and information
- Leads by example and practices good time management skills
- Knowledge and experience of modern office practices that optimize technology and time management
- Ability to manage office budgets and inventories effectively
- Possess 2-3 years of experience in client care and customer service, preferably in a medical office environment
- Knowledge of Jane App scheduling software is an asset
- Support other administrative and clinic duties, as needed

**Responsibilities**:

- Manage day-to-day operations of the physical office space, be the welcoming face of the clinic when clients check-in for their appointments
- Provide ongoing support and leadership within a busy multi-disciplinary clinic
- Organize office operations and procedures
- Supporting 60+ clinicians with client bookings, payments, administrating intake and consent forms, room bookings, etc.
- Providing high level of support for staff members and visitors to the office
- Collecting fees directly from clients, verifying relevant coverage, and following through on any missed payments or billing issues
- Fielding phone calls and inquires in a timely manner
- Maintaining a clean and tidy reception area
- Data entry and filing as required
- Other tasks required, as needed

We thank all applicants for their interests: Only those under consideration will be contacted.

**Job Type**: Part-time

Pay: $20.00-$22.00 per hour

Expected hours: No less than 24 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Application question(s):

- Do you have experience with Janeapp?
- Do you have administrative experience in private care clinics?

Work Location: In person

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