Research Technology Analyst

7 months ago

Hamilton, Canada McMaster University Full time

**Schedule**

35 hours/week

Monday - Friday, 8:30am - 4:30pm

**Education Level**
Master’s degree in a research-intensive field of study which involved the use of technology.

**Career Level**
Requires 3 years of relevant experience.

**Hourly Rate**
$28.72 - $44.38

Should the successful applicant be a Unifor Unit 1 bargaining unit member, who meets the eligibility conditions of Article 19.02 of the Unifor Unit 1 Collective Agreement, then the Limited Term Assignment will be defined as a Career Growth Opportunity in accordance with Article 19 of the Unifor Local 5555 Unit 1 Collective Agreement.

JD#: JD1114

**Unit/Project Description**:
**General Description**:
**Representative Duties & Responsibilities**:

- Provide technical support for research-related computing and technology.
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, to determine true needs through interviews, document analysis and workflow analysis.
- Ensure that outcomes meet specified functional requirements.
- Lead and manage all phases of projects including, but not limited to design, implementation, integration, user testing and training, post-implementation support, and performance monitoring.
- Assist with the development of funding proposals, estimates and other documentation.
- Serve as the conduit between various stakeholders, service providers, vendors, end users, and project leadership.
- Take ownership of functional issues by identifying underlying problems, analyzing potential solutions and implementing appropriate resolutions.
- Work collaboratively with researchers and other stakeholders.
- Manage budgets, timelines and milestones and liaise with senior management, researchers and other stakeholders as appropriate.
- Manage workflow to accommodate multiple simultaneous initiatives.
- Review systems, processes, and information and provide recommendations to supervisor.
- Communicate issues, and system status to key stakeholders.
- Prepare and review end user and operations documentation, and training materials.
- Create and maintain a variety of documentation.
- Ensure that research community needs are a driving force behind decisions and activities.
- Read and understand complex documentation.
- Remain current with relevant technology, security policies and procedures and work with other IT staff to implement appropriate security measures.

**Supervision**:

- Provides functional guidance to others on an ongoing basis

**Qualifications**:

- Master’s degree in a research-intensive field of study which involved the use of technology.
- Requires 3 years of relevant experience.

**Assets**:

- Demonstrated knowledge of User Experience practices, including user-centred design principles, usability testing, information architecture development, data assessment and analysis, and digital accessibility compliance.
- Demonstrated understanding of user research and design methods and best practices.
- Strong knowledge of interaction design and visual design.
- Experience using design tools such as Figma or Sketch to build functional prototypes.
- Aptitude for complex, analytical work with an attention to detail, and the ability to manage multiple priorities and competing deadlines.
- Highly developed communication skills, particularly the ability to explain complex concepts to a wide variety of stakeholders.
- Excellent organizational, time management, collaborative and problem-solving skills.
- Knowledge of HTML, CSS, and JavaScript would be an asset
- Ability to communicate effectively both orally and in writing in French and English would be an asset.

**Additional Information**:

- Collaborate with product leads and developers to establish UX processes, including usability testing, information architecture development, data assessment and analysis, and digital accessibility compliance.
- Coordinate the integration of UX processes into workflows supporting Lunaris and other RDM platforms.
- Conduct user and stakeholder research to understand user needs and inform product requirements.
- Advise on best practices related to digital accessibility in the context guidelines such as the Web Content Accessibility Guidelines.
- Develop and evaluate user personas and user journey maps.
- Iterate on design ideas using sketches, wireframes, prototypes, and other design artifacts.
- Conduct moderated usability testing and analyze findings.
- Integrate equity, diversity, and inclusion (EDI) into professional practice.
- Communicates developments and updates in UX and digital accessibility to RDM team members.
- Participates in outreach and promotional activities related to Lunaris and other RDM platforms.

**How To Apply**

**Employment Equity Statement**

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.

The diversity

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