Guest Services Agent

3 weeks ago


Revelstoke, Canada THE SUTTON PLACE HOTEL Full time

Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
- or equivalent experience
**Work setting**:

- Hotel, motel, resort
**Tasks**:

- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Handle wake-up calls
- Provide customer service
**Computer and technology knowledge**:

- Multi-line switchboard
- Fidelio
- Database software
- Computerized bookkeeping system
- Central reservation system (CRS)
- Internet
- Opera
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
**Personal suitability**:

- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
**Health benefits**:

- Dental plan
- Health care plan
- Work Term: Permanent
- Work Language: English
- Hours: 32 to 40 hours per week



  • Revelstoke, Canada Selkirk Tangiers Heli Skiing Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...


  • Revelstoke, Canada THE SUTTON PLACE HOTEL Full time

    **JOB REQUIREMENTS**: **Education**: - Secondary (high) school graduation certificate - or equivalent experience **Experience**: - 1 year to less than 2 years **Work setting**: - Hotel, motel, resort **Tasks**: - Register arriving guests and assign rooms - Process group arrivals and departures - Take, cancel and change room reservations - Provide...


  • Revelstoke, Canada Courthouse Inn Full time

    **Join our team and work in a privately owned, local lodge style Inn in beautiful Revelstoke!** We are looking for a little bit of everything. This job is full time year round and will consist of some breakfast serving, front desk, housekeeping, and laundry services. Morning and afternoon shifts required. We are looking for an awesome person to join our...


  • Revelstoke, Canada Courthouse Inn Full time

    **Join our team and work in a privately owned, local lodge style Inn in beautiful Revelstoke!** We are looking for a little bit of everything. This job is year round full time and will consist of some breakfast serving, front desk, housekeeping, and laundry services. We are looking for an awesome person to join our team. If you are an avid multi-tasker...


  • Revelstoke, Canada Sutton Place Full time

    **Benefits** - Complimentary Season's Pass to Revelstoke Mountain Resort - Reciprocal deals on lift tickets at other local mountains. - Northland Perks Program and third-party partnership discounts for all employees. - Group Life Insurance, Extended Health, Dental, Vision Care (after 3 months of full-time service) - Matching RRSP program (after 1 year of...

  • Reservation Agent

    4 days ago


    Revelstoke, Canada Selkirk Tangiers Heli Skiing Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...


  • Revelstoke, Canada Emos Restaurant Full time

    Education: No degree, certificate or diploma - Experience: Will train **Work setting**: - Restaurant **Tasks**: - Must be of legal age to mix and serve alcoholic beverages - Address customers' complaints or concerns - Prepare and serve specialty food at customers' tables - Present bills to customers and accept payment in cash, credit or debit cards,...

  • Concierge

    6 days ago


    Revelstoke, Canada Sutton Place Full time

    The Sutton Place Hotel at Revelstoke Mountain Resort is a luxury 4-star hotel, located directly opposite the gondola and activities that provide experiences of a lifetime for our guests. The Sutton Place Hotel and Revelstoke Mountain Resort (RMR) are a division of Canada's largest privately held hospitality company, Northland Properties Corporation (NPC),...

  • Housekeeper

    7 days ago


    Revelstoke, Canada Eleven Experience Full time

    **About Eleven Experience**: Eleven is different than anything anyone has experienced before. So it's really hard to describe in a way people get. Technically, we're an "experiential travel company" with a diverse portfolio of intimate, discrete properties in remarkable corners of the world. At each destination our guided outdoor adventures, unique to that...


  • Revelstoke, Canada RMR Food & Beverage Full time

    Our people are the heart and soul of our business, and we are on the hunt for talented, driven, and caring individuals to become a part of our Leadership Team. Whether you are looking to gain and practice valuable leadership skills or take the next step to learn more about business management, we are here to train, mentor and develop you further into your...

  • hotel front desk clerk

    Found in: Talent CA 2 C2 - 3 weeks ago


    Revelstoke, Canada Grizz Hotel Full time

    Education: Secondary (high) school graduation certificateExperience: Experience an assetTasksRegister arriving guests and assign roomsProcess group arrivals and departuresTake, cancel and change room reservationsProvide information on hotel facilities and servicesInvestigate and resolve complaints and claimsProcess guests' departures, calculate charges and...

  • hotel front desk clerk

    Found in: Talent CA 2 C2 - 6 days ago


    Revelstoke, Canada Grizz Hotel Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksRegister arriving guests and assign roomsProcess group arrivals and departuresTake, cancel and change room reservationsProvide information on hotel facilities and servicesInvestigate and resolve complaints and claimsProcess guests' departures, calculate charges and receive...


  • Revelstoke, Canada Ramada Revelstoke Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Establish and implement operational procedures for housekeeping department - Select and purchase equipment and supplies - Plan and co-ordinate activities of housekeeping supervisors and crews - Co-ordinate inspection of assigned areas - Ensure...

  • hotel clerk supervisor

    Found in: Talent CA 2 C2 - 1 week ago


    Revelstoke, Canada Mount Revelstoke Alpine Chalets Full time

    Education: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsWork settingHotel, motel, resortTasksCo-ordinate activities with other work units or departmentsEstablish work schedules and proceduresPerform same duties as workers supervisedPrepare and submit reportsResolve work problems, provide technical advice and recommend...

  • hotel clerk supervisor

    Found in: Talent CA 2 C2 - 6 days ago


    Revelstoke, Canada Mount Revelstoke Alpine Chalets Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateWork settingHotel, motel, resortTasksCo-ordinate activities with other work units or departmentsEstablish work schedules and proceduresPerform same duties as workers supervisedPrepare and submit reportsResolve work problems, provide technical advice and recommend measures to...

  • hotel clerk supervisor

    Found in: Talent CA 2 C2 - 2 weeks ago


    Revelstoke, Canada Regent Hotel Full time

    Education: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsWork settingHotel, motel, resortTasksPerform same duties as workers supervisedAssist clients/guests with special needsCo-ordinate, assign and review workHire and train staff in job duties, safety procedures and company policiesMaintain operation of computer...

  • hotel clerk supervisor

    Found in: Talent CA 2 C2 - 2 weeks ago


    Revelstoke, Canada Regent Hotel Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateWork settingHotel, motel, resortTasksPerform same duties as workers supervisedAssist clients/guests with special needsCo-ordinate, assign and review workHire and train staff in job duties, safety procedures and company policiesMaintain operation of computer systems, equipment,...

  • hotel executive housekeeper

    Found in: Talent CA 2 C2 - 2 weeks ago


    Revelstoke, Canada Ramada Revelstoke Full time

    Education: Secondary (high) school graduation certificateExperience: 2 years to less than 3 yearsWork settingStaff accommodation available50 - 100 roomsHotel, motel, resortTasksEstablish and implement operational procedures for housekeeping departmentPlan and co-ordinate activities of housekeeping supervisors and crewsCo-ordinate inspection of assigned...

  • assistant executive housekeeper

    Found in: Talent CA 2 C2 - 2 weeks ago


    Revelstoke, Canada Swiss Chalet Motel Full time

    Education: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsWork settingMotelTasksEstablish and implement operational procedures for housekeeping departmentSelect and purchase equipment and suppliesPlan and co-ordinate activities of housekeeping supervisors and crewsCo-ordinate inspection of assigned areasSupervise...

  • hotel clerk supervisor

    Found in: Talent CA 2 C2 - 6 days ago


    Revelstoke, Canada Best Western Plus Revelstoke Full time

    Education: Expérience: EducationSecondary (high) school graduation certificate or equivalent experienceTasksAssist clients/guests with special needsCo-ordinate, assign and review workEstablish work schedules and procedures and co-ordinate activities with other work units or departmentsHire and train staff in job duties, safety procedures and company...