Reservations Agent- Winter 2023/24- Sutton Place

2 weeks ago

Revelstoke, Canada Sutton Place Full time

**Benefits**
- Complimentary Season's Pass to Revelstoke Mountain Resort
- Reciprocal deals on lift tickets at other local mountains.
- Northland Perks Program and third-party partnership discounts for all employees.
- Group Life Insurance, Extended Health, Dental, Vision Care (after 3 months of full-time service)
- Matching RRSP program (after 1 year of full-time service)
- Employee Assistance Program (EAP)
- Refer a friend or family program.
- Limited Staff Accommodation available

This position acts as the very first point of contact between our guests and our hotel experience. The Reservations Agent will play a key role in driving sales, providing impeccable guest service, act as the hotel operator to assist those guests in-house.

**Job Duties**
- Communicate with guests in a professional manner via telephone and in writing.
- Making and modifying reservations.
- Maintain an inventory of vacancies, reservations, and room assignments.
- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized systems.
- Distributing invoices to our partners.
- Present statements of charges to departing guests and receive payment.
- Work closely and professionally with all hotel & resort departments.
- Work within and support the Guest Services team as required.
- Perform all other duties as assigned or needed.

**Requirements**:

- High School Diploma, G.E.D. or equivalent
- Experience in customer service
- Strong working knowledge of hospitality industry principles, methods, practices, and techniques
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
- Exceptional conflict resolution, and objection handling skills
- Able to respond quickly in a dynamic and changing environment.
- Able to build and maintain lasting relationships with other departments, key business partners, and guests.
- Able to effectively communicate both verbally and in writing.

**About the Sutton Place Hotel**

The Sutton Place Hotel at Revelstoke Mountain Resort is a luxury 4-star hotel, located directly opposite the gondola and activities that provide experiences of a lifetime for our guests. The Sutton Place Hotel and Revelstoke Mountain Resort (RMR) are a division of Canada's largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for endless outdoor adventure, big mountain riding and an authentic Canadian resort town. If you love to connect with people and have a passion for providing an exceptional hospitality experience, then we invite you to join our Sutton Place Family

SUMMATION:
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the mínimal requirements of the applicable skills required.

**ABSOLUTELY NO PHONE CALLS PLEASE

  • Guest Services Agent

    4 weeks ago

    Revelstoke, Canada THE SUTTON PLACE HOTEL Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years - or equivalent experience **Work setting**: - Hotel, motel, resort **Tasks**: - Register arriving guests and assign rooms - Process group arrivals and departures - Take, cancel and change room reservations - Provide information on hotel facilities and...

  • Assistant Front Office Manager

    1 day ago

    Revelstoke, Canada The Sutton Place Hotels Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada,

  • Front Desk Agent

    1 week ago

    Revelstoke, Canada Fairfield Inn & Suites by Marriott Full time

    Education: Secondary (high) school graduation certificate - Experience: Experience an asset **Work setting**: - Hotel, motel, resort **Tasks**: - Register arriving guests and assign rooms - Process group arrivals and departures - Take, cancel and change room reservations - Provide information on hotel facilities and services - Provide general information...

  • Au Pair and Nanny job in Revelstoke, British Columbia

    7 days ago

    Revelstoke, Canada AuPair Full time

    ***Position has been filled until Nov 2024. **Hello, We live in Revelstoke BC. It is a beautiful place in a Small Valley surrounded by breathtaking mountains. In the summer we enjoy hiking, mountain biking, boating, camping, swimming. There are lots of water falls in the area, as well camping. Pretty much anything outdoors. In the winter we have a world...

  • Au Pair and Nanny job in Revelstoke, British Columbia

    1 week ago

    Revelstoke, Canada AuPair Full time

    Position has been filled until Nov 2024. Hello, We live in Revelstoke BC. It is a beautiful place in a Small Valley surrounded by breathtaking mountains. In the summer we enjoy hiking, mountain biking, boating, camping, swimming. There are lots of water falls in the area, as well camping. Pretty much anything outdoors. In the winter we have a world class ski...

  • restaurant host/hostess

    2 weeks ago

    Revelstoke, Canada The Nest Restaurant @ Eagle Pass Lodge Full time

    Education: No degree, certificate or diplomaExperience: Will trainWork settingFormal dining roomRestaurantTasksAnswer customers' questions regarding menu items and preparation methodsAssist clients/guests with special needsAttend to seating arrangements for large groupsGreet customersPerform opening and closing activitiesReceive customers' reservations and...

  • restaurant host/hostess

    6 days ago

    Revelstoke, Canada The Nest Restaurant @ Eagle Pass Lodge Full time

    Education: Expérience: EducationNo degree, certificate or diplomaWork settingFormal dining roomRestaurantTasksAnswer customers' questions regarding menu items and preparation methodsAssist clients/guests with special needsAttend to seating arrangements for large groupsGreet customersPerform opening and closing activitiesReceive customers' reservations and...

  • Enseignement-Classe ressource à 0.0900 ÉTP

    2 days ago

    Revelstoke, Canada des Glaciers Full time

    Description du posteAffichage (poste): #24-25/E.245Niveau, cours et/ou spécialité enseigné(e): Classe ressource (.05 en classe ressource et un .04 en temps de préparation) (0.0900)Type de poste: TemporaireConditions de travail: Selon la convention collective du personnel enseignant du CSFRaison: AutresDate de début du contrat: 01/09/2024Date de...

  • Counselling à 0.1000 ÉTP

    2 days ago

    Revelstoke, Canada des Glaciers Full time

    Description du posteAffichage (poste): #24-25/E.243Niveau, cours et/ou spécialité enseigné(e): Counselling (0.1000)Type de poste: PermanentConditions de travail: Selon la convention collective du personnel enseignant du CSFRaison: AutresDate de début du contrat: 01/09/2024Date de fin du contrat: Sans objetDate de début...