Client Success Specialist

2 weeks ago

Toronto, Canada Intangles Full time

**Title**:Client Success Specialist

**Reports to**:Acting VP of Sales

**Job Summary**:
We are seeking a motivated and experienced Customer Solutions Specialist to interact with our customers both in person and online, enabling effective use of our solution. As a member of the sales team, you will participate in presales activities, provide support to the sales team, and assist in writing proposals to ensure that our solutions are correctly specified.

**About Us**:
Intangles is a technology-driven company that specializes in artificial intelligence and machine learning. The company is focused on transforming the automotive industry by simulating the real-world environment into a virtual world. Our solutions analyse data using physics-based analytics and improve the prediction using Deep Learning. The team at Intangles are experienced professionals with a passion for innovation and excellence. We are dedicated to providing our clients with cutting-edge solutions that transform how companies do business.

**Core Responsibilities and Accountabilities**:

- Interact with customers both in person and online to ensure they are able to use our solution
- Clearly communicate account setup requirements and expectations with customers and key stakeholders
- Travel to customer businesses and assist in product installation of our telematics device into vehicles
- Input Fleet data into our platform
- Provide consistent reporting and escalate any issues
- Develop and maintain expertise on all products, systems and processes
- Collaborate with Marketing and Sales, department to improve customer experience and drive sales
- Participate in pre sale activities and support the sales team to ensure the product is being represented correctly
- Assist in writing proposals to ensure the solution is spec'd properly

**Job Requirements**:

- Possess a solid working knowledge of Heavy Duty mechanics
- Bachelor's degree or college diploma in engineering, heavy equipment, or automotive technician specialization
- 2-4 years of experience in customer service, sales, heavy duty maintenance, or related field
- Excellent communication skills - both verbal and written
- Strong problem solving and analytical skills
- Team player and willing to help others when required
- Able to work with diverse personalities and style
- Strong organizational/time management skills
- Strong interpersonal skills and relationship management
- Be passionate about what you do - take ownership of the customer interaction to ensure success
- Must be able to travel 25 % of the time within Canada, USA and South America.

**Your Career at Intangles**

Intangles is an exciting and rapidly growing technology-driven company that has established a strong global presence and is expanding to North America, operating the regional headquarters in Toronto. We are seeking talented individuals who are looking for a challenging opportunity with a startup mentality but will also appreciate the support of established processes and an international support team. As part of our team, you will have the opportunity to work on cutting-edge technology and be part of a dynamic and innovative company culture. We offer a collaborative and inclusive work environment where your contributions will be recognized and rewarded. With our global reach, you will have access to a diverse team of experienced professionals who will provide you with the support and resources you need to succeed. If you are looking for a challenging and rewarding career in a fast-paced and growing company, then Intangles is the place for you.

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Toronto, ON

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