Customer Success Specialist

3 weeks ago

Toronto, Canada Altus Group Full time

Rethink Solutions (an Altus Group business) is looking for a relationship-focused, data-oriented individual to join our team as a Customer Success Specialist. Ideally, you will have experience in real estate and property tax management with strong inter-personal skills.
This position requires someone who is comfortable working remotely and on-site with our customers. You will provide client support, present new features, and lead training sessions while speaking confidently and concisely. You will be responsible for a portfolio of clients that demands excellent organizational skills and the ability to switch tasks frequently.

**CORE RESPONSIBILITIES**
- Act as primary point of contact and coach for our customers. Become a trusted advisor to increase product adoption, satisfaction, and retention.
- Maintain a high level of functional product knowledge and lead class-room style training sessions to support user activation and adoption.
- Position our solution within our clients’ organizations and inspire them to think strategically about how our platform supports their business needs.
- Document and track client issues and feedback, escalating as needed.
- Collaborate with fellow customer success specialists to provide a cohesive experience for our clients, and work with other departments to share information gathered from customers.
- Contribute to a company-wide culture of Customer Success.
- Assist with input and migration of customer data, directly and through various itamlink tools.

**KNOWLEDGE, SKILLS & ABILITIES**
- 2 + years of prior Customer Success experience, preferably within a SaaS company.
- Prior experience in Real Estate Property Tax Management would be an asset.
- Experience managing a large and diverse client portfolio with a proven track record of outstanding customer service.
- Ability to recognize gaps in process and initiative to recommend solutions and best practices.
- Professional written and oral communication skills.
- Strong in-person and remote presentation skills.
- Time management and organizational skills to effectively manage multiple customers concurrently.
- Ability to determine business pain points and align with appropriate solution recommendations.
- Comfortable working in a project environment interacting with all levels of management.
- Passion for customer success with an eagerness to learn and take on new responsibilities.

**What’s in it for you**:
Altus Group offers a range of competitive benefits including private healthcare, “Take What You Need” unlimited holiday policy, Employee Share Purchase Plan, family-friendly policies, pension contributions, life insurance, season ticket loans & more.
- Come realize your potential at Altus Group_

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: One location

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