Outbound Call Center Agent

3 weeks ago

Toronto, Canada Computershare Full time

**Location**: Remote Hybrid**

This position is a hybrid model for those that reside within commuting distance to **100 University Avenue, Toronto**.

**We give you a world of potential**

Are you a customer service professional looking for your next role?

We have an exciting opportunity for someone to be a part of a team and contribute their talents as an Investor Services Administrator. This position is for those that enjoy working both in office and remotely.

Founded in 1978, Computershare has become the world’s largest global transfer agent. We facilitate shareholder recordkeeping and communications. We are trend setters leading the way while keeping our employees engaged through skill building and growth opportunities.

If you are looking for a role with a company that is a global leader in stakeholder communications where you can truly help people, this is the position for you

**A role you will love**

The Outbound Call Center Agent will be a fantastic resource to shareholders by connecting them to unknown assets through the reunification process. What does this really mean to you? This position will ensure adequate research has been undertaken to locate lost shareholders and is accountable for achieving revenue through research activities. The Investor Services Administrator will then engage customers by making outbound calls to locate the lost shareholder and aid them in understanding the process to recover assets they may not even know they have.

This is a great position for work-life balance with weekends off and regular day time hours. Within your first 2 weeks of paid training, you will learn how to be successful connecting shareholders with their assets. This training includes listening to effective calls prior to ever making your first call to the customer.

This is an exciting way for you to deliver unparalleled customer service while contributing your talents to a company that cares.

Some of your key responsibilities will include:

- Initiates outbound phone calls to validate leads
- Some Inbound calls
- Build relationships with institutional account holders
- Proactively conducts analysis and research on shareholder registration information to source viable leads to locate lost shareholders, or their beneficiaries, relatives, or heirs
- Provide high level assistance in the stock transfer process by offering advice and direction on legal requirements for participation and directions to available support resources
- Effectively and professionally resolve customer complaints
- Keep up to date on Client/Program specifics, business strategy changes, and legal updates

**What will you bring to the role?**

As you’ve probably gathered by now, we are looking for somebody with a real passion for helping people and will have the ability to bring resolutions to individuals while providing top-tier customer service to our clients. If this sounds like you, your looking in the right place for an exciting career filled with potential growth.

Other key skills required for the role include:

- High School graduation (required)
- Outbound call center experience (preferred) or hospitality experience in lieu of contact center experience
- Must reside within commuting distance to 100 University Ave. Toronto.
- High Speed Internet
- Dedicated personal landline or cell phone for usage during hours of operation

**A company to be proud of**

Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere. #worldofpotential

**Rewards designed for you**

**Employee Share Plan.** **Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

**Health and Wellbeing. **Our health and wellbeing rewards can be tailored to support you and your family.

**Save for Your Future. **We will support you along your retirement savings journey.

**Paid time away from work. **Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

**Employee Discounts.** **We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

**Extra Rewards.** **From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

**A diverse and inclusive place to work**

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a d

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